ACE Assessment Flashcards
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers
Customer Obsession
Leaders are owners. They think long term and dont sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “thats not my job”
Ownership
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by ‘not invented here’ As we do new things, we accept that we may be misunderstood for long periods of time.
Invent and Simplify
They have strong judgement and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
Leaders are Right, A lot
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
Learn and Be Curious
Leaders rase the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.
Hire and Develop The Best
Leaders have relentlessly high standards- many people may think these standards are unreasonably high. Leaders are continuously raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders insure that defects do not get sent down the line and that problems are fixed so they stay fixed
Insist on the Highest Standards
Thinking small is a self fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
Think Big
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking
Bias For Action
Accomplish more with less. Constraints breed resourcefulness, self sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.
Frugality
Leaders listen attentively, speak candidly and treat other respectfully. They are locally self critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their teams body odor smells of perfume. They benchmark themselves and their teams against the best.
Earn Trust
Leaders operate at all levels, stay connected to the details, audit frequently and are skeptical when metrics and anecdote differ. No task is beneath them.
Dive Deep
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have condition and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
Have Backbone, disagree and commit
Leaders focus on the key inputs for their business and deliver them with the right quality in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
Deliver Results
Leaders work ever day to create a safe, more productive, higher performing, more diverse and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask themselves: Are my fellow employees growing? Are they empowered? Are they ready for whats next? Leaders have a vision for and commitment to their employees personal success, whether thats at Amazon or elsewhere.
Strive to be Earths greatest Employer
