ACE Flashcards
Apple Customers Experience
1
Q
CONNECT
A
- Approachable
- Confident
- Authentic
2
Q
DISCOVER
A
- Ask great questions
- Listen to the right thing
3
Q
SHOW
A
- Personalised
- WOW
- Hands-on
4
Q
CLOSE
A
-Close-ended questions
5
Q
Approachable
A
- Greeting
- Body language
- Smile
- Eye contact
- Mind the gap
- Well groomed
6
Q
Confident
A
- Tone of voice
- Think positive
- Body gesture
7
Q
Authentic
A
- Be the best of you
- Be yourself
- Local
8
Q
(A)Ask great questions
A
- Open-ended questions
- Open-up questions
9
Q
(B1)Ask great questions - Open-ended questions
A
Questions that related to the device
10
Q
(B2)Ask great questions - Open-up questions
A
Questions that not related to the device
11
Q
Example: How do you use your current devices?
A
Open-ended questions
12
Q
Example: How will you use the device?
A
Open-ended questions
13
Q
Example: How long do you normally use your device?
A
Open-ended questions
14
Q
Example: What do you do during your free time?
A
Open-up questions
15
Q
Example: What are your hobbies like?
A
Open-up questions
