Account Management & Other Programs Section Flashcards
1
Q
Demographics
A
How a member changes their name, address, DOB, etc. in the system
2
Q
Eligibility
A
How to check on eligibility or update eligibility
3
Q
ID Card Category
A
Who provides ID Cards
4
Q
ID Card Replacement
A
How to order ID Cards
5
Q
Member Booklet
A
How to order Member Booklet/Materials
6
Q
TPA/Health Plan
A
Plan contact information
7
Q
Other Programs
A
Specific programs the plan participates in
