Account Management, Billing & Support Flashcards

1
Q

What is Organisations?

A

A global service to manage multiple AWS accounts

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2
Q

3 benefits of organisations

A
  • Consolidated billing
  • Pricing benefits from aggregated usage
  • Pooling of reserved instances
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3
Q

What are Service Control Policies (SCP)?

A

Enables restricting account privileges by whitelisting or blacklisting IAM actions. Applies at the OU or account level.

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4
Q

What is AWS Control Tower?

A

An easy way to set-up and govern a secure and compliant multi-account AWS environment based on best practices

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5
Q

What is Savings Plan

A

Commit a certain % amount per hour for 1 or 3 years. SAve up to 72% compared to on-demand.

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6
Q

3 Types of Savings plan

A
  • EC2 Savings Plan
  • Compute Savings Plan
  • SageMaker Savings Plan
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7
Q

What is Compute Optimizer?

A

Reduces costs and improves performance by recommending optimal AWS resource for your workloads

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8
Q

What is Pricing Calculator?

A

Estimate the cost for you solution architeecture

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9
Q

What are cost allocation tags?

A

Use cost allocation tags to track your AWS costs on a detailed level

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10
Q

What is the Cost and Usage Report?

A

Contains the most comprehensive set of AWS cost and usage data available. Lists usage for each service category used by an account and it’s IAM users in hourly or daily line items

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11
Q

What is Costs Explorer?

A

Visualise, understand and manage your AWS costs and usage over time. Forecast usage up to 12 months based on previous usage.

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12
Q

4 Tools for Tracking costs in the Cloud?

A
  • Billings dashboard
  • Cost Allocation Tags
  • Cost and usage reports
  • Cost explorer
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13
Q

2 Tools for monitoring against cost plans?

A
  • Billing Alarms
  • Budgets
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14
Q

What are Billing Alarms

A

A simple global alarm based on actual costs stored in the us-east-1 region

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15
Q

What are AWS Budgets?

A

Create a budget and send alarms when costs exceed the budget.

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16
Q

3 types of AWS budgets

A
  • Usage
  • Cost
  • Reservation
17
Q

What is AWS Trusted Advisor?

A

Gives a high level AWS account assessment and recommendations

18
Q

5 categories of AWS Trusted Advisor recommendations

A
  • Cost optimisation
  • Performance
  • Security
  • Fault tolerance
  • Service limits
19
Q

AWS Trusted Advisor basic & developer support plans: 7 core checks:

A
  • S3 Bucket permissions
  • Security groups -Specific Ports Unrestricted
  • IAM Use (one IAM user minimum)
  • MFA on Root Account
  • EBS Public Snapshots
  • RDS Public Snapshots
  • Service Limits
20
Q

AWS Trusted Advisor Business & Enterprise support plan details:

A

Full check on the 5 categories and programatic access using AWS support API

21
Q

What are the 5 levels of AWS support plans?

A
  • Basic
  • Developer
  • Business
  • Enterprise on-ramp
  • Enterprise
22
Q

Developer support plan access and response times

A
  • Business hours email access to support
    #Response:
  • General guidance < 24 hrs
  • System Impaired < 12 hrs
23
Q

Business support plan access and response times

A
  • 24/7 email, phone, chat access to support
    #Response:
  • General guidance < 24 hrs
  • System Impaired < 12 hrs
  • Production system impaired: < 4 hrs
  • Production system down: < 1 hrs
24
Q

Enterprise On-Ramp support details:

A
  • Access to a pool of Technical Account Managers (TAM)
  • Concierge of Support Team
  • Production system impaired: < 4 hrs
  • Production system down: < 1 hrs
  • Business-critical system down: < 30mins
25
Q

Enterprise support plan details

A

For mission critical workloads
#Response:
- Production system impaired: < 4 hrs
- Production system down: < 1 hrs
- Business-critical system down: < 15 mins