Account Management, Billing & Support Flashcards
What is Organisations?
A global service to manage multiple AWS accounts
3 benefits of organisations
- Consolidated billing
- Pricing benefits from aggregated usage
- Pooling of reserved instances
What are Service Control Policies (SCP)?
Enables restricting account privileges by whitelisting or blacklisting IAM actions. Applies at the OU or account level.
What is AWS Control Tower?
An easy way to set-up and govern a secure and compliant multi-account AWS environment based on best practices
What is Savings Plan
Commit a certain % amount per hour for 1 or 3 years. SAve up to 72% compared to on-demand.
3 Types of Savings plan
- EC2 Savings Plan
- Compute Savings Plan
- SageMaker Savings Plan
What is Compute Optimizer?
Reduces costs and improves performance by recommending optimal AWS resource for your workloads
What is Pricing Calculator?
Estimate the cost for you solution architeecture
What are cost allocation tags?
Use cost allocation tags to track your AWS costs on a detailed level
What is the Cost and Usage Report?
Contains the most comprehensive set of AWS cost and usage data available. Lists usage for each service category used by an account and it’s IAM users in hourly or daily line items
What is Costs Explorer?
Visualise, understand and manage your AWS costs and usage over time. Forecast usage up to 12 months based on previous usage.
4 Tools for Tracking costs in the Cloud?
- Billings dashboard
- Cost Allocation Tags
- Cost and usage reports
- Cost explorer
2 Tools for monitoring against cost plans?
- Billing Alarms
- Budgets
What are Billing Alarms
A simple global alarm based on actual costs stored in the us-east-1 region
What are AWS Budgets?
Create a budget and send alarms when costs exceed the budget.
3 types of AWS budgets
- Usage
- Cost
- Reservation
What is AWS Trusted Advisor?
Gives a high level AWS account assessment and recommendations
5 categories of AWS Trusted Advisor recommendations
- Cost optimisation
- Performance
- Security
- Fault tolerance
- Service limits
AWS Trusted Advisor basic & developer support plans: 7 core checks:
- S3 Bucket permissions
- Security groups -Specific Ports Unrestricted
- IAM Use (one IAM user minimum)
- MFA on Root Account
- EBS Public Snapshots
- RDS Public Snapshots
- Service Limits
AWS Trusted Advisor Business & Enterprise support plan details:
Full check on the 5 categories and programatic access using AWS support API
What are the 5 levels of AWS support plans?
- Basic
- Developer
- Business
- Enterprise on-ramp
- Enterprise
Developer support plan access and response times
- Business hours email access to support
#Response: - General guidance < 24 hrs
- System Impaired < 12 hrs
Business support plan access and response times
- 24/7 email, phone, chat access to support
#Response: - General guidance < 24 hrs
- System Impaired < 12 hrs
- Production system impaired: < 4 hrs
- Production system down: < 1 hrs
Enterprise On-Ramp support details:
- Access to a pool of Technical Account Managers (TAM)
- Concierge of Support Team
- Production system impaired: < 4 hrs
- Production system down: < 1 hrs
- Business-critical system down: < 30mins
Enterprise support plan details
For mission critical workloads
#Response:
- Production system impaired: < 4 hrs
- Production system down: < 1 hrs
- Business-critical system down: < 15 mins
