AC'S of E-Mail Etiquette Flashcards

1
Q

A

A

Acronyms such as TMI (too much information) or LOL (laugh out loud) can confuse/ annoy e-mail recipients.

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2
Q

B

A

Be sure to double-check the address to which you are sending.

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3
Q

C

A

Cluttered e-mails waste time and effort.

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4
Q

D

A

Default settings are the best choice when e-mailing someone whose technology tools are unknown to you.

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5
Q

E

A

Excessive punctuation should be avoided!!!!!!!!!

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6
Q

F

A

Flaming-sending an angry e-mail message is always unacceptable.

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7
Q

G

A

Grammer counts.

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8
Q

H

A

Humor, sarcasm, or irony easily can be misinterpreted in an e-mail, where the tone of your voice is lost.

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9
Q

I

A

Include a subject line in all e-mails that will be meaningful and memorable to both you and the recipient.

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10
Q

J

A

Judgment is essential when forwarding e-mails.

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11
Q

K

A

Keep the body of your e-mails short and to the point.

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12
Q

L

A

Limit each line of an e-mail that you would not want to be made public.

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13
Q

M

A

Mind your manners.

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14
Q

N

A

Never send anything by e-mail that you would not want to be made public.

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15
Q

O

A

Opening an unexpected attachment can be dangerous.

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16
Q

P

A

Publicizing someone else’s e-mail address without their permission is an invasion of their privacy.

17
Q

Q

A

Quick! Get to the point!

18
Q

R

A

Replying to spam-even to unsubscribe-confirms to the spammer that your e-mail address is active, and results in even more spam.

19
Q

S

A

Scheduling an email to be sent at a future date/time is a valuable formatting feature.

20
Q

T

A

Time matters. Reply to e-mails within 24 hours, if possible. When sending the email, use the “request read receipt” feature.

21
Q

U

A

UPPERCASE WORDS LOOK LIKE SHOUTING.

22
Q

V

A

Very large files or attachments can crash recipients’ e-mail programs- or worse, their servers. Send a website address instead- or ask the recipient’s permission to send the file.

23
Q

W

A

Warnings about hoaxes, computer viruses, or other “urgent” may be false.

24
Q

X

A

eXert caution when opening links within an email… someone may be phishing for your personal information.

25
Q

YoY

A

Your tone in an e-mail should reflect who the recipient is, not the communication medium you’re using. While an informal tone is appropriate for a friend, a more formal tone should be used otherwise.

26
Q

Z

A

Zip your lip! E-mail is personal correspondence. You should never-without permission from the sender-quote publicly from, or forward to a public forum, a private e-mail sent to you.