ABCs of E-Mail Etiquette

Question 1

A

Answer 1

Acronyms such as TMI(too much information) or LOL (laugh out loud) can confuse/annoy e-mail recipiets

Question 2

B

Answer 2

Be sure to double-check the address to which you are sending

Question 3

C

Answer 3

Cluttered e-mails waste time and effort

Question 4

D

Answer 4

Default settings are the best choice when e-mailing someone whose technology tools are unknown to you

Question 5

E

Answer 5

Exessive punctuation should be avoided!!!!!!!!!!

Question 6

F

Answer 6

Flaming-sending an angry e-mail message–is always unacceptable

Question 7

G

Answer 7

Grammer counts

Question 8

H

Answer 8

Humor, sarcasm, or irony easily be misinterpreted in a e-mail, where the tone of your voice is lost.

Question 9

I

Answer 9

Include a subject line in all emails that will be meaningful and memorable to both you and the recipient

Question 10

J

Answer 10

Judgment is essential when forwarding e-mail

Question 11

K

Answer 11

Keep the body of your e-mails short and to the point

Question 12

L

Answer 12

Limit each line of the e-mail to fewer than 75 characters

Question 13

M

Answer 13

Mind your manners

Question 14

N

Answer 14

Never send anything by e-mail that you would not like to make public

Question 15

O

Answer 15

Opening an unexpected attachment cab be dangerous

Question 16

P

Answer 16

Publicizing someone else’s e-mail address without their permission is an invitation of their privacy

Question 17

Q

Answer 17

Quick! Get to the point

Question 18

R

Answer 18

Replying to spam- even to unsubscribe- confirms to the spammer that your email address is active, and results in even more spam

Question 19

S

Answer 19

Scedualing an email to be sent at a future date/time is a valuable formatting feature

Question 20

T

Answer 20

Time matters. Reply to e-mail within 24 hours, of possible. When sending the email, use the “request read receipt” feature

Question 21

U

Answer 21

UPPERCASE WORDS LOOK LIKE SHOUTING

Question 22

V

Answer 22

Very Large files or attachments can crash recipients” email programs–or worse, their servers. Send a website address instead–or ask the recipients permission to send the file

Question 23

W

Answer 23

Warnings about hoaxes, computer viruses, or other urgent may be false.

Question 24

X

Answer 24

eXert caution when opening links within an email…someone may be phishing for your personal information

Question 25

Y

Answer 25

Your tone in an email should reflect who the recipient is, not the communication medium you use. While an informal tone is appropriate for a friend, a more formal tone should be used otherwise