ABCs of E-Mail Etiquette Flashcards

1
Q

A

A

Acronyms such as TMI (too much information) or LOL (laugh out loud) can confuse/annoy e-mail recipients.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

B

A

Be sure to double-check the address to which you are sending.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

C

A

Cluttered e-mails waste time and effort.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

D

A

Default settings are the best choice when e-mailing someone whose technology tools are unknown to you.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

E

A

Excessive punctuation should be avoided!!!!!!!!!

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

F

A

Flaming– sending an angry e-mail message–is always unacceptable.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

G

A

Grammar counts.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

H

A

Humor, sarcasm, or irony easily can be misinterpreted in an e-mail, where the tone of your voice is lost.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

I

A

Include a subject line in all e-mails that will be meaningful and memorable to both you and the recipient.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

J

A

Judgment is essential when forwarding e-mails.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

K

A

Keep the body of your e-mails short and to the point.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

L

A

Limit each line of an e-mail to fewer than 75 characters.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

M

A

Mind your manners.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

N

A

Never send anything by e-mail that you would not want made public.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

O

A

Opening an unexpected attachment can be dangerous.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

P

A

Publicizing someone else’s e-mail address without their permission is an invasion of their privacy.

17
Q

Q

A

Quick! Get to the point!

18
Q

R

A

Replying to spam– even unsubscribe –confirms to the spammer that your e-mail address is active, and results in even more spam.

19
Q

S

A

Scheduling an email to be sent at a future date/time is a valuable formatting feature.

20
Q

T

A

Time matters. Reply to e-mails within 2 hours, if possible. When sending the email, use the “request read receipt” feature.

21
Q

U

A

UPPERCASE WORDS LOOK LIKE SHOUTING.

22
Q

V

A

Very large files or attachments can crash recipients’ e-mail programs– or worse, their servers. Send a website address instead–or ask the recipient’s permission to send the file.

23
Q

W

A

Warnings about hoaxes, computer viruses, or other “urgent” may be false.

24
Q

X

A

Exert caution when opening links within an email… someone may be phishing for your personal information.

25
Q

Y

A

Your tone in an e-mail should reflect who the recipient is, not the communication medium you’re using. While an informal tone is appropriate for a friend, a more formal tone should be used otherwise.

26
Q

Z

A

Zip your lip! E-mail is personal correspondence. You should never– without permission from the sender–quote publicly from, or forward to a public forum, a private e-mail sent to you.