ABCs of E-Mail Etiquette

Answer 1

Acronyms such as TMI (too much information) or LOL (laugh out loud) can confuse/annoy e-mail recipients.

Answer 2

Be sure to double-check the address to which you are sending.

Answer 3

Cluttered e-mails waste time and effort.

Answer 4

Default settings are the best choice when e-mailing someone whose technology tools are unknown to you.

Answer 5

Excessive punctuation should be avoided!!!!!!!!!!!!

Answer 6

Flaming: sending an angry e-mail message - is always unacceptable.

Answer 7

Grammar counts.

Answer 8

Humor, sarcasm, or irony easily can be misinterpreted in an e-mail, where the tone of your voice is lost.

Answer 9

Include a subject line in all e-mails that will be meaningful and memorable to both you and your recipient.

Answer 10

Judgment is essential when forwarding e-mails.

Answer 11

Keep the body of your e-mails to fewer than 75 characters.

Answer 12

Mind your manners.

Answer 13

Never send anything by e-mail that you would not want to be made public.

Answer 14

Opening an unexpected attachment can be dangerous.

Answer 15

Publicizing someone else’s e-mail address without their permission is an invasion of their privacy,

Answer 16

Quick! Get to the point!

Answer 17

Replying to spam - even to unsubscribe - confirms to the spammer that your e-mail address is active, and results in even more spam.

Answer 18

Scheduling an e-mail to be sent at a future date/time is a valuable formatting feature.

Answer 19

Time matters. Reply to e-mails within 24 hours, if possible. When sending an e-mail, use the “request read receipt” feature.

Answer 20

UPPERCASE WORDS LOOK LIKE SHOUTING.

Answer 21

Very large files or attachments can crash recipients’ e-mail programs - or worse - their servers. Send a website address instead - or ask the recipient permission to send the file.

Answer 22

Warnings about hoaxes, computer viruses, or other “urgent” may be false.

Answer 23

eXert caution when opening links within an e-mail… someone may be phishing for your personal information.

Answer 24

Your tone in an e-mail should reflect who the recipient is, not the communication medium you’re using. While an informal tone is appropriate for a friend, a more formal tone should be used otherwise.

Answer 25

Zip your lip! E-mail is personal correspondence. You should never - without permission from the sender - quote publicly from, or forward to a public forum, a private e-mail sent to you.