ABCs of E-Mail Etiquette

Question 1

A

Answer 1

Acronyms such as TMI (too much information) or LOL (laugh out loud) can confuse/annoy e-mail recipients

Question 2

B

Answer 2

Be sure to double-check the address to which you are sending

Question 3

C

Answer 3

Cluttered e-mails waste time and effort

Question 4

D

Answer 4

Default settings are the best choice when e-mailing someone whose technology tolls are unknown to you

Question 5

E

Answer 5

Excessive punctuation should be avoided

Question 6

F

Answer 6

Flaming-sending an e-mail message- is always unacceptable

Question 7

G

Answer 7

Grammar count

Question 8

H

Answer 8

Humor, sarcasm, or irony easily can be misinterpreted in an e-mail where the tone of your voice is gone

Question 9

I

Answer 9

Include a subject line in all e-mails that will be meaningful and memorable to both you and the recipient

Question 10

J

Answer 10

Judgement is essential when forwarding e-mails

Question 11

K

Answer 11

Keep the body of your e-mail short and to the point

Question 12

L

Answer 12

Limit each line of an e-mail to fewer than 75 character

Question 13

M

Answer 13

Mind your manners

Question 14

N

Answer 14

Never send anything by e-mail that you would not want made public

Question 15

O

Answer 15

Opening an unexpecting attachment can be dangerous

Question 16

P

Answer 16

Publicizing someone else’s e-mail address without their permission is an invasion of their privacy

Question 17

Q

Answer 17

Quick! Get to the point!

Question 18

R

Answer 18

Replying to spam-even to unsubscribe- confirms to the spammer that your e-mail address is active, and result in even more spam

Question 19

S

Answer 19

Scheduling an e-mail to be sent at a future date/time is a valuable formatting feature

Question 20

T

Answer 20

Time matters. Reply to e-mail within 24 hours if possible. When sending the e-mail use the “request read receipt” feature

Question 21

U

Answer 21

UPPERCASE WORDS LOOK LIKE SHOUTING

Question 22

V

Answer 22

very large files or attachments can crash recipients’ e-mail programs- or worse their servers. Send a website address instead or ask the recipients permission to send the files

Question 23

W

Answer 23

Warning about hoaxes, viruses, or other “urgent” may be false

Question 24

X

Answer 24

exert caution than opening links within an email… someone may be phishing your personal information

Question 25

Y

Answer 25

Your tone in an e-mail should reflect who the recipient is not the communication medium you’re using. While an informal tone is appropriate for a friend, a more formal tone should be used otherwise

Question 26

Z

Answer 26

Zip your lip! E-mail is personal correspondence. You should never without permission from the sender- quote publicly from or forward to a public forum a private e-mail sent to you