ABC'S of E-Mail Etiquette

Question 1

A

Answer 1

Acronyms such as TMI(too much information) or LOL(laugh out loud) can confuse/annoy E-Mail recipients.

Question 2

B

Answer 2

Be sure to double-check the address to which you are sending.

Question 3

C

Answer 3

Cluttered e-mailed waste time and effort.

Question 4

D

Answer 4

Default settings are the best choice when E-Mailing someone whose tech. tools are unknown to you.

Question 5

E

Answer 5

Excessive punctuation should be avoided!!!!!

Question 6

F

Answer 6

Flaming— sending an angry E-Mail message—is always unacceptable.

Question 7

G

Answer 7

Grammar counts.

Question 8

H

Answer 8

Humor, sarcasm, or irony easily can be misinterpreted in an E-Mail, where the tone of your voice is lost.

Question 9

I

Answer 9

Include a subject line in all e-mailed that will be meaningful and memorable to both you and the recipient.

Question 10

J

Answer 10

Judgment is essential when forwarding e-mails.

Question 11

K

Answer 11

Keep the body of your e-mails short and to the point.

Question 12

L

Answer 12

Limit each line of an E-Mail to fewer than 75 characters.

Question 13

M

Answer 13

Mind your manners!

Question 14

N

Answer 14

Never send anything by E-Mail that you would not want made public.

Question 15

O

Answer 15

Opening an unexpected attachment can be dangerous.

Question 16

P

Answer 16

Publicizing someone else’s E-Mail address without their permission is an invasion of their privacy.

Question 17

Q

Answer 17

Quick! Get to the point!

Question 18

R

Answer 18

Replying to spam–even to unsubscribe–confirms to the spammer that your E-Mail address is active, and results in even more spam.

Question 19

S

Answer 19

Scheduling an email to be sent at a future date/time is a valuable formatting feature.

Question 20

T

Answer 20

Time matters. Reply to e-mails within 24 hours, if possible. when sending the email, use the ‘request read receipt’ feature.

Question 21

U

Answer 21

UPPERCASE WORDS LOOK LIKE SHOUTING.

Question 22

V

Answer 22

Very large files or attachments can crash recipients’ E-Mail programs–or worse, their servers. Send a website address insted–or ask the recipient’s permission to send the file.

Question 23

W

Answer 23

Warnings about hoaxes, computer viruses, or other ‘urgent’ may be false.

Question 24

X

Answer 24

eXert caution when opening an links within an E-Mail…someone may be phishing for your personal info.

Question 25

Y

Answer 25

Your tone in an E-Mail should reflect who the recipient is, not the communication medium you’re using. While an informal tone is appropriate for a friend, a more formal tone should be used otherwise.

Question 26

Z

Answer 26

Zip your lip! E-Mail is personal correspondence. you should never–without permission from the sender–quote publicly from, forward to a public forum, a private E-Mail sent to you.