ABC's of E-mail Flashcards
A
Acronyms such as TMI (to much information) or LOL (laugh out loud) can confuse/annoy e-mail recipents.
B
Be sure to double-check the address to which you are sending
C
Cluttered e-mails waste time and effort.
D
Default settings are the best choice when e-mailing someone whose technology tools are unknown to you.
E
Excessive punctuation should be avoided!!!!!
F
Flaming- sending an angry e-mail message-is always unacceptable.
G
Grammar counts
H
Humor, sarcasm, or irony easily can be misinterpreted in an e-mail, where the tone of your voice is lost.
I
Include a subject line in all e-mails that will be meaningful and memorable to both you and the recipient.
J
Judgment is essential when forwarding e-mails.
K
Keep the body of your e-mails short and to the point
L
Limit each line of an e-mail to fewer than 75 characters.
M
Mind your matters.
N
Never send anything by e-mail that you would not be made public.
O
Opening an unexpected attachment can be dangerous.
P
Publicizing someone else’s e-mail without their permission is an invasion of their privacy.
Q
Quick! Get to the point!
R
Replying to spam-even to unscribe- confirms to the spammer that your e-mail address is active, and results in even more spam.
S
Scheduling an em ail to be sent at a future date/time is a valuable formatting feature.
T
Time matters. Reply to e-mails within 24 hours, if possible. When sending the email, use the “request read receipt” feature.
U
UPPERCASE WORDS LOOK LIKE SHOUTING
V
Very large files or attachments can crash recipients’ e-mail programs-or worse, their servers. Send a website address instead-or to ask the recipient’s permission to send the file.
W
Warnings about hoaxes, computer viruses, or other “urgent” may be false.
X
Expert caution when opening links within an email… someone may be phishing for your personal information.
Y
Your tone is an e-mail should reflect who the recipient is, not the communication medium you’re using. While an informal tone is appropriate for a friend, a more formal tone should be used otherwise.
Z
Zip your lip! E-mail is personal correspondence. You should never - without permission from the sender- qoute publicly from, or foward to a public forum, a private e-mail sent to you.
