Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

International SOS > Abbreviations/Internal Jargon > Flashcards

Abbreviations/Internal Jargon Flashcards

1
Q

HOA

A

Head of Assistance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

GM

A

General Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

RMD

A

Regional Medical Director

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

DMD

A

Deputy Medical Director

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

MD

A

Medical Director

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

MCL

A

Medical Case Lead

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

DON

A

Director of Nursing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

NS

A

Nursing Supervisor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

SOM

A

Senior Operations Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

AOM

A

Assistant Operations Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

OM

A

Operations Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

CSE

A

Customer Service Executive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

CN

A

Coordinating Nurse

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

CD

A

Coordinating Doctor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

GFCG

A

Global First Contact Gateway

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

HH

A

Hot Handover

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

RFA

A

Request for Assistance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

SPIN

A

Service Provider Information Network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

GAN

A

Global Assistance Network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

MINA

A

Medical Information and Analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

FTF

A

Fit to Fly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

COME

A

Centre of Medical Excellence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

NCOME

A

Nearest Centre of Medical Excellence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

NonCOME

A

Non Centre of Medical Excellence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

VOB

A

Verification of Benefits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

NOC

A

Notification of Case

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

MERP

A

Medical Evacuation Response Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

MAF

A

Medical Assessment Form

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

MEDIF/MEDA

A

Medical Information Form/Medical Assessment Form

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

GOP

A

Guarantee of Payment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

TRECCS

A

Travel Recommendations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Escalate

A

To raise a concern to a senior member for direction and recommendations for case management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Engage

A

The act of reaching out to another Assistance Centre for advice/recommendations via telephone or lync without the need of adding them into NewCase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Replicate

A

The act of utilising the knowledge and expertise of an Assistance Centre for advice/recommendations by including them into NewCase.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

AMC

A

Account Management Centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

CAD

A

Corporate Assistance Department

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

IHMS

A

International Health and Medical Services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

AC

A

Assistance Centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

UC

A

Update Centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

LC

A

Lead Centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

SC

A

Support Centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

FC

A

First Call

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

FCC

A

First Call Centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

BC

A

Billing Centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

FCer

A

First Caller

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

Subscriber

A

The individual who we are assisting in a case. May be an employee that is employed by a client we work for or an individual who has a contract with us and is not tied to a certain organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

Client

A

The company/organisation who we work for

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
48
Q

PMI

A

Private Medical Insurance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
49
Q

ATC

A

Assistance Travel Centre

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
50
Q

Evac

A

Evacuation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
51
Q

Repat

A

Repatriation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
52
Q

RMR

A

Return of Mortal Remains

53
Q

CC

A

Courtesy Call

54
Q

MCTMO

A

Medical contact to treating medical officer

55
Q

TMO

A

Treating medical officer

56
Q

OBC

A

Outbound Call

57
Q

IBC

A

Inbound Call

58
Q

Revert

A

The act of returning information to someone

59
Q

UD

A

Update

60
Q

SQF

A

Standard quotation form

61
Q

RFD

A

Regional Flight desk

62
Q

FDJ

A

Flight desk Johannesburg

63
Q

FDE

A

Flight desk Europe

64
Q

FDA

A

Flight desk Australia

65
Q

CF

A

Close file

66
Q

IFAR

A

If further assistance required

67
Q

NFAR

A

No further assistance required

68
Q

CRR

A

Customer resolution rate

69
Q

RRR

A

Referral resolution rate

70
Q

DA

A

Delegated authority

71
Q

DBA

A

Direct Billing Agreement

72
Q

EMEA

A

Europe, Middle East, Africa

73
Q

FTT

A

Fit to travel

74
Q

FTW

A

Fit to work

75
Q

FU

A

Follow-up

76
Q

D/W

A

discussed with

77
Q

GA

A

Ground ambulance

78
Q

GT

A

Ground transport/transfer

79
Q

HCD

A

House call doctor

80
Q

in pt

A

in patient

81
Q

LMO

A

Local medical officer

82
Q

MCLMO

A

Medical contact to local medical officer

83
Q

REC

A

receiving care

84
Q

AA

A

air ambulance

85
Q

PMIU

A

portable medical isolation unit

86
Q

MSD

A

Medical Service Desk

87
Q

I/O

A

International Operations

88
Q

MDOD

A

Medical director on duty

89
Q

Medevac

A

Medical evacuation

90
Q

Medex

A

Medical expenses

91
Q

MM

A

medical monitoring

92
Q

MT

A

medical team

93
Q

MR

A

medical report

94
Q

PFMR

A

post flight medical report

95
Q

NPS

A

net promoter score

96
Q

VOOM

A

voice of our member

97
Q

PIC

A

person in charge

98
Q

POA

A

PLAN of action

99
Q

POC

A

point of contact

100
Q

RC

A

response centre

101
Q

RSC

A

regional security centre

102
Q

ROMIF

A

release of medical information form

103
Q

HIPAA

A

Health insurance portability and accountability act

104
Q

SOP

A

standard operations procedure

105
Q

SP

A

service provider

106
Q

SS

A

symptoms

107
Q

tx

A

treatment

108
Q

trans

A

transmission

109
Q

vacc

A

vaccination

110
Q

WCHC

A

wheelchair to seat

111
Q

WCHR

A

wheelchair to ramp

112
Q

WCHS

A

wheelchair to steps

113
Q

WCR

A

wheelchair

114
Q

appt

A

appointment

115
Q

asst

A

assistance

116
Q

auth

A

authorisation

117
Q

avail

A

available/availability

118
Q

bene

A

beneficiary

119
Q

c/o

A

complains of

120
Q

cfm

A

confirm

121
Q

CL

A

CHECK LIST

122
Q

CONF CALL

A

conference call

123
Q

DOS

A

date of service

124
Q

ELOS

A

estimated length of stay

125
Q

GP

A

general practitioner

126
Q

IX

A

investigation

127
Q

Rx

A

medication

128
Q

CCH

A

COUNTRY CITY HEALTH CARE GUIDES

International SOS (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions