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International SOS > Abbreviations/Internal Jargon > Flashcards

Abbreviations/Internal Jargon Flashcards

1
Q

HOA

A

Head of Assistance

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2
Q

GM

A

General Manager

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3
Q

RMD

A

Regional Medical Director

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4
Q

DMD

A

Deputy Medical Director

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5
Q

MD

A

Medical Director

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6
Q

MCL

A

Medical Case Lead

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7
Q

DON

A

Director of Nursing

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8
Q

NS

A

Nursing Supervisor

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9
Q

SOM

A

Senior Operations Manager

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10
Q

AOM

A

Assistant Operations Manager

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11
Q

OM

A

Operations Manager

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12
Q

CSE

A

Customer Service Executive

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13
Q

CN

A

Coordinating Nurse

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14
Q

CD

A

Coordinating Doctor

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15
Q

GFCG

A

Global First Contact Gateway

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16
Q

HH

A

Hot Handover

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17
Q

RFA

A

Request for Assistance

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18
Q

SPIN

A

Service Provider Information Network

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19
Q

GAN

A

Global Assistance Network

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20
Q

MINA

A

Medical Information and Analysis

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21
Q

FTF

A

Fit to Fly

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22
Q

COME

A

Centre of Medical Excellence

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23
Q

NCOME

A

Nearest Centre of Medical Excellence

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24
Q

NonCOME

A

Non Centre of Medical Excellence

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25
Q

VOB

A

Verification of Benefits

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26
Q

NOC

A

Notification of Case

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27
Q

MERP

A

Medical Evacuation Response Plan

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28
Q

MAF

A

Medical Assessment Form

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29
Q

MEDIF/MEDA

A

Medical Information Form/Medical Assessment Form

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30
Q

GOP

A

Guarantee of Payment

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31
Q

TRECCS

A

Travel Recommendations

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32
Q

Escalate

A

To raise a concern to a senior member for direction and recommendations for case management

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33
Q

Engage

A

The act of reaching out to another Assistance Centre for advice/recommendations via telephone or lync without the need of adding them into NewCase

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34
Q

Replicate

A

The act of utilising the knowledge and expertise of an Assistance Centre for advice/recommendations by including them into NewCase.

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35
Q

AMC

A

Account Management Centre

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36
Q

CAD

A

Corporate Assistance Department

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37
Q

IHMS

A

International Health and Medical Services

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38
Q

AC

A

Assistance Centre

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39
Q

UC

A

Update Centre

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40
Q

LC

A

Lead Centre

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41
Q

SC

A

Support Centre

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42
Q

FC

A

First Call

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43
Q

FCC

A

First Call Centre

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44
Q

BC

A

Billing Centre

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45
Q

FCer

A

First Caller

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46
Q

Subscriber

A

The individual who we are assisting in a case. May be an employee that is employed by a client we work for or an individual who has a contract with us and is not tied to a certain organisation

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47
Q

Client

A

The company/organisation who we work for

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48
Q

PMI

A

Private Medical Insurance

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49
Q

ATC

A

Assistance Travel Centre

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50
Q

Evac

A

Evacuation

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51
Q

Repat

A

Repatriation

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52
Q

RMR

A

Return of Mortal Remains

53
Q

CC

A

Courtesy Call

54
Q

MCTMO

A

Medical contact to treating medical officer

55
Q

TMO

A

Treating medical officer

56
Q

OBC

A

Outbound Call

57
Q

IBC

A

Inbound Call

58
Q

Revert

A

The act of returning information to someone

59
Q

UD

60
Q

SQF

A

Standard quotation form

61
Q

RFD

A

Regional Flight desk

62
Q

FDJ

A

Flight desk Johannesburg

63
Q

FDE

A

Flight desk Europe

64
Q

FDA

A

Flight desk Australia

65
Q

CF

A

Close file

66
Q

IFAR

A

If further assistance required

67
Q

NFAR

A

No further assistance required

68
Q

CRR

A

Customer resolution rate

69
Q

RRR

A

Referral resolution rate

70
Q

DA

A

Delegated authority

71
Q

DBA

A

Direct Billing Agreement

72
Q

EMEA

A

Europe, Middle East, Africa

73
Q

FTT

A

Fit to travel

74
Q

FTW

A

Fit to work

75
Q

FU

76
Q

D/W

A

discussed with

77
Q

GA

A

Ground ambulance

78
Q

GT

A

Ground transport/transfer

79
Q

HCD

A

House call doctor

80
Q

in pt

A

in patient

81
Q

LMO

A

Local medical officer

82
Q

MCLMO

A

Medical contact to local medical officer

83
Q

REC

A

receiving care

84
Q

AA

A

air ambulance

85
Q

PMIU

A

portable medical isolation unit

86
Q

MSD

A

Medical Service Desk

87
Q

I/O

A

International Operations

88
Q

MDOD

A

Medical director on duty

89
Q

Medevac

A

Medical evacuation

90
Q

Medex

A

Medical expenses

91
Q

MM

A

medical monitoring

92
Q

MT

A

medical team

93
Q

MR

A

medical report

94
Q

PFMR

A

post flight medical report

95
Q

NPS

A

net promoter score

96
Q

VOOM

A

voice of our member

97
Q

PIC

A

person in charge

98
Q

POA

A

PLAN of action

99
Q

POC

A

point of contact

100
Q

RC

A

response centre

101
Q

RSC

A

regional security centre

102
Q

ROMIF

A

release of medical information form

103
Q

HIPAA

A

Health insurance portability and accountability act

104
Q

SOP

A

standard operations procedure

105
Q

SP

A

service provider

106
Q

SS

107
Q

tx

108
Q

trans

A

transmission

109
Q

vacc

A

vaccination

110
Q

WCHC

A

wheelchair to seat

111
Q

WCHR

A

wheelchair to ramp

112
Q

WCHS

A

wheelchair to steps

113
Q

WCR

A

wheelchair

114
Q

appt

A

appointment

115
Q

asst

A

assistance

116
Q

auth

A

authorisation

117
Q

avail

A

available/availability

118
Q

bene

A

beneficiary

119
Q

c/o

A

complains of

120
Q

cfm

121
Q

CL

A

CHECK LIST

122
Q

CONF CALL

A

conference call

123
Q

DOS

A

date of service

124
Q

ELOS

A

estimated length of stay

125
Q

GP

A

general practitioner

126
Q

IX

A

investigation

127
Q

Rx

A

medication

128
Q

CCH

A

COUNTRY CITY HEALTH CARE GUIDES

International SOS (3 decks)

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