AALSCC Specific Flashcards
Lean six sigma tool used to raise the level of excellence in physicalwork places
5S
Defined as agreed upon work procedures developed by the people performing the work
Standard of Work
Form of visual management where the objective is the share information
Visual Display
Used to identify items that will be disposed of at a later date
Red Tag
The two categories of activities when looking at changeover operations
Internal External
Poka-yoke is this
An error proofing device
The moving of work from one work center to another to remove bottlenecks
Leveling
What is a proven method to encourage replication of a best practice
Best Measures
keys to sustainment
Leadership Involvement, Communications, Audits
Which automotive manufacture first formalized what we now call Lean
Toyota
Scrap rates, warranty costs and expedited shipping are all examples of this
Cost of Poor Quality
The primary focus of Six Sigma is to do this
Reduce Variation
Defined as meeting or exceeding customer expectations
Quality
This model categorizes product attributes into satisfiers, dis-satisfiers and delighters
Kano Model
The number of defects per million opportunities when a process reaches six sigma level of quality
3.4
The formula for the transfer function
Y = f(x)
Known as the foundational waste, it causes or aggravates all other forms of waste
Over-Production
The type of waste defined as the movements of people
Motion
The principle of Lean that instills a continuous improvement mindset among all employees
Perfection
The total amount of time it takes to complete a process
Lead Time
Type of value stream that has no constraints and is a creative thinking exercise
Ideal State
A spaghetti diagram is a pictorial representation of these two types of waste
Motion & Transportation
Six sigma projects follow this five step “stage gate” method for projects designed to improve processes
DMAIC
Document that captures all the work that will need to be accomplished, also creates accountability
Action Plan
The change management formula that means the impact of the solution is equal to quality plus acceptance of the people
Q x A = I
Facilitators believe all of the following
Everyones Opinion is of equal value; people are intelligent and want to do the right thing; groups make better decsions than individuals.
Type of question used to bracket specific answers
Close-ended
The facilitators best friend which helps capture ideas, keep team on track and not cause frustration among team members
Parking Lot
Stage of team development where frustration and arguments erupt
Storming
Decision making strategy of allowing one individual to speak to the team and give his/her position
Advocate
Fast paced idea generation tool where quantity is the goal
Brainstorming
This team member has organizational authority and empowers the team
Champion
Type of event that is 3-5 days long with actual changes being implemented during that time
Kaizen Event
This team member is trained in Lean Six Sigma and normally serves as the facilitator
Green Belt
Which automotive manufacture first formalized what we now call Lean
Toyota
Scrap rates, warranty costs and expedited shipping are all examples of this
Cost of poor quality
The primary focus of Six Sigma is to…
Reduce Variation
Defined as meeting or exceeding customer expectations
Quality
Lean fundaments
Go/See: Go to the Gemba and see processes first hand.
Ask why: Question assumption, find root causes.
Show respect: Provide employees with a safe, functional work environment
