A4 - Policy and Procedures Flashcards
What is the Minimum Cabin Crew for Refuelling/Boarding/Disembarkation?
800: 3
700: 2
What is the Minimum Cabin Crew ON 737
4 on boeing 737
Chain of command
- Pilot-in-command
- Check pilot or training pilot (assigned to operate the flight)
- Captain acting as a co-pilot
- First Officer
- Cabin Manager (CM)
- Cabin crew.
What should you do in the event that Ground Servicing Equipment (GSE) is not present and the door is open?
- Do not attempt to close the door or fit the safety strap.
- Notify the Cabin Manager who will alert ground crew or advise the
captain to radio for assistance to position GSE or close the door. - Advise other crew members and any other staff on the aircraft.
- A crew member shall block the aisle to monitor the affected door/galley area and prevent access to the open door.
NOTE:
Consider using the interphone at the opposite crew jump seat or exercise caution when using the interphone near the affected door.
No activities such as aircraft preflight and security checks, catering and/or galley preparation shall occur in any affected galley/door area until GSE is in place or, the door has been returned to the closed position, regardless of any delays incurred.
When should safety Equipments Checks be performed?
Safety equipment checks shall be completed:
• By any cabin crew member joining part of the operating crew
• If the aircraft is left unattended for any period of time.
Safety Equipment Checks do not have to be repeated by an operating crew member that has remained on board the aircraft during the turnaround.
If a crew member changes operating position during the turnaround, they should familiarise themselves with their new jump seat and related safety equipment, there is no requirement to conduct safety equipment checks.
When are Full Checks completed?
• Prior to aircraft’s first flight of the day (i.e. headstart)
• Where an aircraft has not been under constant supervision of a
Virgin Australia staff member (i.e. cabin crew, ground crew, contracted ground handler flight crew or engineer) or an assigned security guard
• If aircraft has come out of maintenance.
When are Abbreviated Security Checks completed?
• On every turnaround
• On a handover, it is the responsibility of oncoming crew members to
conduct security checks. Security checks may be delegated to off-going crew members to complete while conducting turnaround duties. The oncoming crew member shall receive verbal confirmation from the delegated crew member that security checks in their area of responsibility have been completed.
What are CC actions when Finding a suspicious article?
If any item is hidden, suspicious, not typical, unusual or appears to have been tampered with, crew members will conduct a more focused search of the area. Notify CM immediately of the item’s location and make an assessment of the item following the HOTUP process.
Crew duties during Refuelling
• Cabin crew should assume that refuelling will occur every
turnaround, and that refuelling is being conducted when the fasten seat belt sign is ‘OFF’
• Prior to, or on commencement of, boarding, the Cabin Manager (CM) shall ensure that:
- Crew members are advised whether the aircraft is being
refuelled
- The minimum number of crew required during refuelling are present and in correct position
• When refuelling, cabin crew members shall ensure passengers are complying with the refuelling requirements including:
- Seat belts not fastened
- No smoking
- Lavatories may be used; however, crew shall ensure that aisles and exits are not obstructed by passengers queuing
NOTE:
One crew member shall be positioned by at least one door exit of each zone:
• When passengers are present in that refuelling
zone (a refuelling zone is an area with seats for 72 passengers or less and an exit)
• For every 72 passengers on board.
Door Monitoring
crew member being no more than
4 seconds from a pair of doors.
Open Door with GSE in Place:
Stand next to open door: • May only move away
from door to complete SOPs/catering checks in the galley adjacent to open door.
Pair of Closed Doors:
Stand within the area between pair of closed doors:
• May only move away
from pair of doors to complete SOPs/catering checks.
NOTE: Only one crew member is
required to monitor a pair of doors.
Door Manning
Specific doors shall be manned during refuelling to ensure cabin crew members are immediately available to open a door if required in an emergency.
• Position directly next to the door
• Remain until refuelling is complete.
NOTE: Manning doors takes priority over any other tasks, crew members who are responsible for manning a door shall not be delegated service duties while the aircraft is refuelling.
Cabin Crew Boarding Positions During and After Refuelling
BOARDING
1L 1R
Refuelling - 1L or 1R man 1L door.
Refuelling complete - 1L or 1R monitor 1L and 1R door
On completion of service duties to business cabin 1L shall man or monitor 1L door and 1R shall assist in Economy cabin.
2L
Refuelling - Manning 2L door
Refuelling complete - Monitoring 2L and 2R door
2R
Economy Cabin
B737-800 Boarding: Refuelling - Overwing exits
NOTE: If 2R is required to collect unaccompanied minors, 1R shall position at overwing and remain until refuelling is complete or 2R returns to overwing area.
Cabin Crew Disembarkation Positions During and After Refuelling
DISEMBARKATION
1L
Refuelling - Manning 1L door.
Refuelling complete - Monitoring 1L door
1R
If Business passengers on board: Business and economy cabin divider If no Business: Refuelling/Refuelling complete - Business cabin
2L
Refuelling - Manning 2L door Refuelling complete - Monitoring 2L
2R
Refuelling - Manning 2R door Refuelling complete - Economy cabin
Age of Infant
Has not reached their second birthday (0-1 years inclusive).
Age of Child
Has reached their second birthday but has not reached their twelfth birthday (2-11 years inclusive).
Age of Adult
Is twelve years and over (12+).
age of UMNR
Has reached their fifth birthday but has not reached their twelfth birthday (5-11 years inclusive)
Age to be eligible to sit in overwings?
Is fifteen years and over (15+).
Passenger who can cary infant
fifteen years and over (15+).
Passenger who can escort a child/infant
Is fifteen years and over (15+) or is the parent/legal guardian who is thirteen years and over (13+).
Legal guardian
Someone who has been appointed by the Family Court. Will have an official court document to prove they are the child’s legal guardian. A parent cannot write a letter appointing someone as the legal guardian of their child.
PROHIBITED PEDs on aircraft
- Radio transceivers or transmitters in the HF, VHF and UHF frequency ranges (i.e. two way radios or walkie talkies)
- Remote controlled toys and devices
- Portable LCD televisions
- Two way pagers.
SMALL PEDs on aircraft
PEDs less than 1 kg, which can be held in one hand with their largest dimension no greater than 25 cm.
Examples include Kindle, iPad, Galaxy Tablets, smartphones etc.
- Approved for use gate to gate, provided FLIGHT MODE is selected ON for PEDs with a transmission capability.
- PEDs shall be secured for taxi, take-off, landing and any time the fasten seat belt sign is on. Acceptable means of securing include holding the PED, placing the PED in a seat pocket or PED secured on passenger’s person.
- For aircraft fitted with a Wireless IFE system, the WiFi capability of the PED may be enabled after FLIGHT MODE is selected ON. If the Wireless IFE system is unserviceable (MEL applied or deactivated) then WiFi capability of the PEDs shall remain disabled.
Large PEDs on aircraft
PEDs 1 kg or more, PEDs less than 1 kg which cannot be held in one hand, PEDs with their largest dimension greater than 25 cm or clam shell type devices. Examples include laptops or personal computers.
- Prior to pushback, FLIGHT MODE shall be selected ON for PEDs with a transmission capability.
- Shall be stowed for taxi, take-off and landing. Acceptable means of stowing include in an overhead bin or under the seat in front of the passenger.
- For aircraft fitted with a Wireless IFE system, the WiFi capability of the PED may be enabled when PEDs are authorised for use (fasten seat belt sign OFF). If the Wireless IFE system is unserviceable (MEL applied or deactivated) then WiFi capability of PEDs shall remain disabled.
UNRESTRICTED PEDs
- Hearing aids
- Medical implants
- Electronic watches
- Global Positioning System (GPS) receivers
- Video and still cameras
- Calculators
- Electric shavers.
Personal Medical SOS Alert Fall Detector Devices
Some personal medical SOS alert/fall detector devices have cellular or GPS connectivity and do not have ‘Sleep’ or ‘Flight Mode’ functions as part of their capability.
If a passenger makes it known that they are travelling with such device, crew shall advise the following information:
• The device is not approved for use on board the
aircraft
• Passenger may carry this device in the cabin provided it is switched off.
Alcoholic liquids are acceptable for carriage as carry-on or checked in baggage provided:
• Each receptacle does not exceed 5 L
• All items conform to Dangerous Goods Regulations, refer Volume
B9: Aircrew Emergency Procedures Manual, Appendix B - Foldouts and Volume A6: Dangerous Goods Manual
- They are suitably packaged against breakage and sealed to prevent leakage that may damage the aircraft and passenger baggage
- Alcohol shall not be more than 70% alcohol by volume
- Consumption of alcohol carried on board is not permitted on the aircraft.
Non-infectious biological substances and non-infectious patient specimens including placenta, cord blood, bone marrow, live tissue or organs are permitted for carriage as carry-on baggage provided:
Item is packaged sufficiently to prevent any leakage (i.e. primary and secondary packaging and for liquids, adequate absorbent material contained between the packaging)
Item labelled appropriately by authorised pathology staff (e.g. exempted human/animal specimen)
A letter from an authorised pathology staff member accompanies the item outlining what the item is
Where a professionally qualified person/delegate travels with the item (such transporting live tissue, organs and donor bone marrow). The person shall be able to produce evidence of such qualifications if required
Item is physically inspected by check-in staff to ensure seals remain intact and in its original state.
NOTE: Infectious substances are not permitted for transport in carry-on or checked baggage and shall not be carried on a person under any circumstances.
What two briefs must CM be advised on
Customer Restraint System Brief:
Yes - Verbally advise Cabin Manager (CM)
Overwing/Window Passenger Brief:
Yes - Verbally advise CM. Face-to-face “Overwing briefing
complete.”
CM shall acknowledge this communication.
When shall Overwing brief be completed?
At earlier of the following conditions: • When all seats in overwing/window exit rows are occupied • When final passenger manifest is brought on board • Prior to primary boarding door closure
What briefings shall be completed prior to primary door closure?
- disabled passenger brief
- infant brief
- customer restraint system brief
- overwing
When shall UMNR Brief be completed?
Prior to take off
Secure to Meet
When securing the cabin, crew members are required to secure to meet.
crew can secure in the other cabin crew member’s area in order to assist each other to ensure cabin secure is not delayed.
In turbulent conditions, if crew members feel their safety is in jeopardy it is not a requirement to secure to meet. In this case crew members should return straight to their seats as a matter of priority while securing the cabin.
Silent Review
- Operation of exits
- Location of equipment
- Drill evacuation
- Able-bodied and disabled passengers
- Brace position and signal
- Commands.
No person can have access to a Virgin Australia aircraft or the surrounding Security Restricted Area (SRA) of an airport unless they are:
• Employees of Virgin Australia authorised ground crew or
Maintenance Provider on duty, displaying Aviation Security Identification Card (ASIC), with an operational need to access to aircraft or SRA
• Virgin Australia authorised service personnel, such as maintenance, cleaning or catering staff, displaying Aviation Security Identification Card (ASIC), with an operational need to access to aircraft or SRA
• Passengers with a boarding pass for that flight
• On duty members of a police force, Australian Border Force officers, security authority or Australian Defence Force
• Authorised officers of the Aviation and Maritime Security Division of the Department of Home Affairs displaying a valid ASIC and Aviation Security Inspector Card or approval by Virgin Australia
• Authorised officers of the Civil Aviation Safety Authority displaying a valid ASIC and CASA identification
• Authorised officers of relevant airport authorities (such as Aviation Rescue Fire Fighting) displaying an ASIC, to access the aircraft for lawful purposes (e.g. aircraft familiarisation) under the supervision of operating flight crew or ground crew
• An employee of an emergency response service responding to an event or emergency onboard the aircraft.
The aircraft operator should be notified if the following authorised officers wish to enter an aircraft for the purpose of aviation security:
- Department of Home Affairs
- CASA
- Law enforcement agencies.
Unattended/Suspicious Baggage/Item
- Never touch, tilt or tamper with a suspicious item.
- Attempt to locate the owner.
- Keep the item under constant observation.
- Look for name tags.
- If name obtained, make PA.
Unidentified Substances:
Cabin Crew Immediate Actions
Do not touch or move item 2. attempt tp locate source 3 if onboard: - notify captain, advise crew - follow instructions by captain 4. if in airport: - contact operation control centre follow instructions
Operational Capacity of UMNRS
Business: 2 Economy: 6
RAISE:
Business: N/A Economy: 8
UMNRs are not permitted to seated in the same block of seats as:
- Person in Lawful Custody (PILC)
- Escort to PILC (PICE)
- Person in Administration (PIAD)
- Unaccompanied Deportee (DEPU)
- Accompanied Deportee (DEPA).
Large Musical Instruments (Cello and Guitar)
Large musical instruments, such as a cello or guitar, exceeding the dimensions 85 cm length x 34 cm width x 23 cm height may be carried in the cabin, provided the passenger has purchased an additional seat.
