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a1 Flashcards

1
Q

What needs to set-up when creating a new BO to maintain its contents

A

Related to Display SS and Maint UI maps

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2
Q

Which of the following entities hold the demographic and geographic information, financial info, billing, etc.

A

Account, Person, Premise, Service Point, Service Agreement

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3
Q

Which statements are true for Account?

A

An account references one or more persons (one is main customer)

Bills are produced for accounts and are sent to the account’s persons (always sent to main customer)

Every account has a unique, system-assigned account ID (random number)

Accounts never expire (dormant when they have no active contracts)

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4
Q

At any instant in time, how many meters (device) can be installed at a service point?

A

One

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5
Q

How many install events exist for previous year when meter exchange occurred in previous year?

A

Two - e.g. 1 install event per meter (old and new)

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6
Q

Which does SA Type control?

A

Defines Rates that can be used on its SAs
Defines which Date is used to select a Rate (Rate Selection Date)
Start Options
Payment Info
Is Billable
Severance Criteria
Special Role (e.g. PA, Bill Determinants Required)
Valid SP Types
Debt Class
Recurring Charges
A premise may have zero, one or more service points

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7
Q

Which are true for components?

A

Attached to asset,
Cannot be installed to a location,
Has a disposition

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8
Q

Which of the following are true for the relationship between Assets and Components?

A

Components are a class of Assets.
Components cannot be installed on their own at a location, but can be received, tracked, or inspected like any other Asset.
Components and Assets have dispositions

(False options contradict those that are true e.g. Components are not Assets…)

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9
Q

Aside from set of procedures and careful handling instructions for Specifications, what can be used to provide information about specifications?

A

Attributes

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10
Q

Specifications (design details and/or functional performance criteria) of Assets/Components includes following info:

A

1) procedures
2) handling instructions
3) attributes

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11
Q

Which of the following are true about Specifications and Assets?

A

A single specification can be used on many assets
A specification may contain peer specifications

NOTES:
Specifications are user defined and can easily be extended
Specification reference an Asset Type and Manufacturer
Should have unique internal stock code
Define available Firmware Versions

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12
Q

Which of the following are valid Asset dispositions?

A 
Statuses:
In Service, 
Pending Disposition 
Installed or Attached (for Component),
In Receipt, 
In Repair, 
In Stores, 
Out of Service, 
Rejected, 
Retired
(Invalid answer would include a variant of a correct disposition e.g. Receiving, Storage).
NOTES:
Two Locations:
Out of Service (Storage) Locations
Asset Locations
Two Categories of Assets:
Tracked Asset/Component – has disposition
In/out Service Asset – stationary
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13
Q

Where to configure which usage need to be measured?

A

Measuring Component Type

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14
Q

What are the attributes for measuring components?

A

Channel Id and Multiplier

Measuring Component Type

UOM/TOU/SQI
Scalar or Interval 
Subtractive or Consumptive

Device configuration to which the measuring component is associated

Details concerning how the measuring component is read, such as the number of digits, the type of read out (dials or digital), the meter multiplier, etc.

The VEE groups used for validation and estimation of measurement data.

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15
Q

Measurement Component fields

A

Channel Multiplier and Channel Id

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16
Q

Which of the following are true about Subtractive and Consumptive reading?

A

Subtractive MC’s usage = End Measurement minus Start Measurement.
Consumptive MC’s usage = Measurement

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17
Q

Which of the following are not true for Measuring Components?

A

Types of MCs include Physical, Standalone, Scratchpad, and TOU.

Seconds-per-interval is measured by Scalar MCs.

The following is true for MCs:
Type of MC include Physical, Standalone, Scratchpad, Aggregator
SPI is only applicable for Interval MCs

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18
Q

Which is true about the relationship of Device and Measuring Components?

A

Device has attributes that are the same regardless of number of MCs
MC has attributes that may differ for each MC in a device
Device Configuration records how device’s MC look at instant in time

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19
Q

If a company has scalar devices with different registers for outgoing and incoming kwh measurements, how should you implement this in C2M?

A

1 device and multiple MCs

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20
Q

Choose 2 required configuration for Device Type for the two devices (something like that)
Provided
Gas Manual meter
Electric Smart meter

A

Service Type

Business Object

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21
Q

What are the different Service Order Activity Types/Processes?

A 
Enable Service, 
Disable Service, 
Cut for Non Payment, 
Reconnect Service for Payment, 
Exchange Meters, 
Back to Back Service
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22
Q

What can be done by Enable Service Order?

A

Connect SP,
Install device,
Turn on device,
Check Measurement exists

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23
Q

What can “Are SP and Device Ready?” status algorithm do?

A 
Customer Device Compatibility Check, 
Connect SP and/or Install Device, 
Connect Device, 
Check for Measurement, 
Update US/SP Start Date Time
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24
Q

Which of the following is Connect SP and/or Install Device algorithm capable of?

A

Sending a smart meter command
A field activity of a specific field task type
Specify whether or not to execute an “Override” algorithm that dynamically determines the type of activity to create

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25
Q

What should be setup in order to send bill /subscription (notification) to customer?

A

Account Contact Preference

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26
Q

Which three of the following are true about Usage Subscription?

A

A usage subscription must exist before a customer or a service point’s usage can be calculated

Usage subscriptions are created/updated when a service agreement is created or updated

Usage subscriptions control how usage is calculated and the service points whose consumption is used to calculate the usage

A usage subscription may be linked to multiple service points

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27
Q

How many Service Points can a Usage Subscription reference?

A

One or more

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28
Q

Where do you define the recipient of the usage / bill determinant?

A

Usage Subscription / Type

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29
Q

Which are true about measurements/usage?

A

Usage is other term for bill determinants

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30
Q

Question about relationship of initial and final measurements? or how to calculate usage?

A

Initial measurements are normalized into final measurements where each final measurement is for a specific date and time

Initial measurements (IMDs) contain original and final versions, final measurements are created using Post VEE quantities

A final measurement’s condition is copied from the post VEE condition

Only initial measurements can be edited directly by end users, if final measurements are wrong, a new IMD is created to correct them.

Initial Measurements (IMD) must be created and completed to add or update measurements as there is no UI that allows users to directly edit final measurements

Only one final measurement can exist for a given date/time for a given measuring component; one final measurement exists per interval, and likewise one final measurement exists for each scalar reading. In both cases, the final measurement value stored represents the amount consumed between its date/time and the prior final measurement’s date/time

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31
Q

Question regarding on where to determine the computation for Derived Values

A

Measuring Component Type

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32
Q

What is the correct flow from IMD to creation of usage?

A

Load Initial Measurements ->
Validate Edit Estimate (VEE) Initial Measurements ->
Create Final Measurements ->
Calculate Usage

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33
Q

What is the correct sequence from creating initial measurement data to calculating usage?

A

Load Initial Measurements
Critical validations
Normalize measurement (pre-VEE) using Validation, editing and estimation to get final measurements (post-VEE)
Calculate usage using the final measurements

34
Q

In addition to the “as measured” value, final measurements can record up to how many “derived values”

A

10

35
Q

Which is true for measurements?

A

Related to final measurements are used to calculate usage.

36
Q

If the IMD is already visible in C2M portal but not yet finalized, which validation can be assumed already passed?

A

Critical validation

37
Q

Which BO executes the validation upon receiving the IMD from head-end system?

A

IMD Seeder

38
Q

When adding additional critical validations to the IMD before subjecting it to VEE, where should these be added?

A

IMD Seeder – Lifecycle (other options will be: IMD Seeder – Options, etc)

39
Q

When is IMD Critical Validation is triggered?

A

Pre-VEE

40
Q

When is Meter Multiplier applied?

A

Pre-VEE / Prepare for VEE

41
Q

How you ensure that the VEE group/rule are executed?

A

Set up fallback VEE group

42
Q

Which 2 configurations can be set-up if a rule is only applicable to 1 of 2 meters for a certain condition?

A

Configure 2 VEE group

Create Eligibility criteria

43
Q

Where to configure VEE groups?

A

Measuring Component and MC Type

44
Q

What are the three categories of IMD Exceptions:

A

Terminate
Issue
Information

45
Q

Situation presented involves an IMD To Do Entry and retrying an IMD that fails validation every 30 minutes?

A

Read BO values (automated retry, next retry, retry until date,…) using an algorithm of type D1-IMD-RETRY

46
Q

Which of the following is true about Account Balance?

A

An account’s balance is equal to the sum of the FTs linked to its SAs

47
Q

What happens when the source of the financial transaction is canceled?

A

A reversal financial transaction is created

48
Q

What happens when a financial transaction is cancelled?

A

New reversion financial transaction is created

49
Q

Which of the following are true about the FT creation algo/or what does it control?

A

Whether current and/or payoff balances are affected by the FT

How GL entries are created

50
Q

Which of the following results to multiple Bill Calculation Headers?

A

Multiple Rate Version Calculation Group

51
Q

Which of the following describes the correct order of execution of algorithms during bill completion?

A 
SA Type pre-bill completion, 
Customer Class pre-bill completion, 
SA Type Bill Completion, 
Customer Class Bill Completion, 
Customer Class Post Bill Completion
52
Q

Which status of Bill Segment can be regenerated?

A

Freezable and Error

53
Q

Which information are required to execute Get Scalar Details usage rule?

A

UOM, TOU, SQI

54
Q

Which is needed to establish with Service Provider before Usage Transactions can be created?

A

Usage Subscription

55
Q

Where do you configure “date breaks” - breaking up of usage into sub-periods?

A

Usage Transaction

56
Q

Which drives number of Bill Segment calculation header?

A

Rate version Calculation Group

57
Q

Where can proration be configured?

A

Rate Schedule
Bill Factor
Calculation Rule

58
Q

Valid attributes to define bill determinant calculations for a usage subscription

A

Factor Override
Usage Rule
TOU Map

59
Q

What causes multiple bill lines for Rate Component in a calculation header?

A

Change in Bill Factor

60
Q

Which base algorithm plug in spot can call rate application?

A

Bill Segment Type – Bill Segment Create

Adjustment Type – Generate Adjustment

61
Q

When a customer has a specific price for a defined quantity which is different to other customers, where is this specific price for the related Bill Factor defined?

A

Service Agreement – Contract Value

62
Q

What correctly describes the possible causes of price proration? (Choose the best answer.)

A

Changes in Rate Version Calculation Group and Bill Factor

63
Q

Where to disable the proration

A

Calc Rule Bo

64
Q

Which rule is used in converting UOM?

A

Get Scalar Details and Math

65
Q

What can be defaulted by an SA’s Start Options?

A 
Contract Terms
Rate Schedule
Terms & Conditions
Rate (Rate Schedule)
Characteristics
Contract Rider
Contract Value
Contract Quantity
Recurring Charge Amount
66
Q

What immediately (automatically) happens when payments are canceled?

A

Reversal FT is created.

67
Q

Which is true for relationship of Payment Event and Tenders?

A

Number of Tenders depends on number of type of payments created

68
Q

How many tenders in a Payment Event?

A

One per each form of Payment or Remittance e.g. cash, check, charge

69
Q

How does the base Payment Distribution algorithm work?

A

Distribute payments by SA Type Priority & Debt Age

70
Q

Which of the following objects controls what is to be done for an overpayment?

A

Customer Class

71
Q

Where is the configuration for Overpayment Distribution located?

A

Customer Class

72
Q

What can be defined in Adjustment Type? Choose three.

A

Rate that will be used in creating Adjustment
How Adjustment will be displayed/printed on Bill
Default Adjustment Amount
CIS Division the adjustment can be applied within
Approval Profile (if requires approval),
Characteristics
Construction of FT
If interface with A/P (Request Type) e.g. Refund checks
Additional logic when cancelled or frozen (algorithm spots)

73
Q

Which of the following statement best describes the adjustment Approval Profile:

A

Controls if an adjustment requires approval before being frozen

74
Q

Where to configure collection criteria for a collection process for different types of debt (different collection procedures for different types of service agreements)?

A

Debt Class

75
Q

Which entity defines the type of collection process to start based on age of debt, amount of debt and type of customer?

A

Collection Class Control

76
Q

How many Service Agreements can be linked in a Severance Process?

A

One

77
Q

Which three of the following are true for a Payment Arrangement Request?

A

Checking the account’s eligibility for payment arrangement
Capturing the terms of the payment arrangement such as the included service agreements, down payment amount, number of installments and installment amount
Evaluating whether PA requires approval
User approval / rejection of the payment arrangement request
Monitoring for the down payment, if applicable
Creates a Payment Arrangement SA
Transfer all debt from the delinquent SAs
Sets up the installment amount

78
Q

PAR manages pre-qualification process for establishing payment arrangements. Provides the following

A

Guided step by step process flow
Customer Eligibility checks
Manage supervisor approval
Down payment options (delinquent amount, deposit, number of installments)

79
Q

How many bill segment-related transactions related to Payment Arrangement?

A

Depending on number of bills that will cover the total amount of the Payment Arrangement

80
Q

How many bill segment-related transactions related to Pay Plans?

A

none

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