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Most Studied > A. Human Behavior and Effective Communication > Flashcards

A. Human Behavior and Effective Communication Flashcards

1
Q

Communication Barriers

A

COIL

Confusion between symbol and symbolized object
Overuse of abstractions
Interference
Lack of common experience

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2
Q

Defense Mechanisms

A

DR DR FCPR

Denial
Repression
Displacement
Reaction Formation
Fantasy
Compensation
Projection
Rationalization

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3
Q

Developing Communication Skills

A

LIQIR

Listening
Instructional communication
Questioning
Instructional enhancing
Role playing

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4
Q

Maslow’s Hierarchy of Needs

A

Physiological
Safety & Security
Belonging & Love (Social)
Esteem
Self-Actualization

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Most Studied (7 decks)

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