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Comp TIA 220-1002 > A+ Core 2 > Flashcards

A+ Core 2 Flashcards

1
Q

While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints the user needs a quick way to install and access the program. Which of the following is the BEST option given the solution?

A. Install to a network drive

B. Install to a USB drive

C. Install to a DVD-RW

D. Install to a security internal_HDD

A

A. Install to a network drive

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2
Q

A technician is working on a user’s workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet.

Which of the following types of infection does the user MOST likely have?

A. Rootkit

B. Keylogger

C. Trojan

D. Ransomware

A

A. Rootkit

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3
Q

A small office’s wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network.

Which of the following configurations MOST likely allowed the attack to take place? (Select two.)

A. Guest network

B. TKIP

C. Default login

D. Outdated firmware

E. WPS

F. WEP

A

C. Default login

F. WEP

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4
Q

A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

A. Open license

B. Personal license

C. Corporate license

D. Enterprise license

A

A. Open license

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5
Q

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Select two.)

A. UPS

B. Server rack

C. PoE phone

D. Desktop printer

E. Modem

F. Patch panel

A

A. UPS

B. Server rack

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6
Q

An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office. Which of the following would MOST likely reduce this symptom? (Select TWO)

A. Close applications when tasks are completed.

B. Increase the time to dim the screen automatically

C. Increase the frequency for syncing corporate email

D. Set the smartphone display to maximum brightness

E. Connect to the office WiFi network automatically

F. Disable 802 11ac and use mobile data exclusively

A

A. Close applications when tasks are completed.

D. Set the smartphone display to maximum brightness

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7
Q

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

A. Activate real-time protection on both antivirus software programs

B. Uninstall one antivirus software program and install a different one

C. Run OS updates

D. Enable the quarantine feature on both antivirus software programs

E. Remove the user-installed antivirus software

A

E. Remove the user-installed antivirus software

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8
Q

Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.

Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.

Which of the following settings or features is responsible for the problems Ann is experiencing?

A. Full device encryption

B. Account lock

C. Multifactor authentication

D. Strong password requirements

A

C. Multifactor authentication

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9
Q

A technician has identified malware on a user’s system. Which of the following should the technician do NEXT according to malware removal best practices?

A. Enable System Restore and create a restore point so no data is lost

B. Educate the user about how to avoid malware in the future

C. Update the antivirus software and run a full system scan

D. Move the infected system to a lab with no network connectivity

A

D. Move the infected system to a lab with no network connectivity

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10
Q

A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

A. sudo

B. chmod

C. grep

D. pwd

A

A. sudo

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11
Q

A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

A. PSU alarm

B. Humidity alarm

C. Temperature alarm

D. Motion alarm

A

C. Temperature alarm

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12
Q

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.

Which of the following should the technician have covered previously as part of the original repair?

A. End-user education

B. Pre-installation environment cleaning

C. Disabling of System Restore

D. Infected system quarantine

A

A. End-user education

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13
Q

A MAC user’s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?

A. Time Machine

B. Snapshot

C. System Restore

D. Boot Camp

A

A. Time Machine

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14
Q

Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot. When she gets a message indicating the page cannot be displayed. She notices there is a “?” in the radio icon in the toolbar.

She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?

A. There is unauthenticated wireless connectivity

B. She has exceeded the data allowance

C. The phone is only 3G capable

D. It is an unrooted phone

E. The SIM card was not activated

F. A data plan was not purchased

A

A. There is unauthenticated wireless connectivity

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15
Q

Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)
A. Access control lists

B. Multifactor authentication

C. Organizational unit

D. Trusted software sources

E. Data loss prevention

F. Pre-shared key

A

B. Multifactor authentication

D. Trusted software sources

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16
Q

Which of the following BEST describes the Guest account on a Windows system?
A. This account is designed to have the ability to set permissions for other users on the system. Users of this account have the capability to perform any operation or task on the system.

B. This account is designed to provide basic permissions for completing common daily tasks. Users of this account are restricted from performing things like installing new software.

C. This account is designed for users who require specific administrator rights or permissions. Users of this account are restricted from installing software but can change time zones

D. This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.

A

B. This account is designed to provide basic permissions for completing common daily tasks. Users of this account are restricted from performing things like installing new software.

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17
Q

Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
A. 2GB

B. 4GB

C. 8GB

D. 16GB

A

B. 4GB

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18
Q

Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

A. SSO

B. Permission propagation

C. Inheritance

D. MFA

A

A. SSO

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19
Q

Joe, an end user, has been prompted to provide his username and password to access the payroll system.
Which of the following authentication methods is being requested?

A. Single-factor

B. Multifactor

C. RADIUS

D. TACACS

A

A. Single-factor

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20
Q

An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)

A. Remove applications from startup

B. Defragment the hard drive

C. Install additional RAM

D. Install a faster hard drive

E. End the processes in Task Manager

F. Run the Disk Cleanup utility

A

A. Remove applications from startup

B. Defragment the hard drive

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21
Q

Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized. Which of the following messages will be displayed?

A. NTLDR not found

B. No boot device available

C. Operating system not found

D. BIOS ROM checksum error

A

B. No boot device available

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22
Q

A user’s smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

A. Reset the device’s network settings

B. Check the data usage statistics on the device

C. Verify the SSID with which the device is associated

D. Run any pending application or OS updates

A

C. Verify the SSID with which the device is associated

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23
Q

Ann, an employee at a company, calls the help disk to report issues logging on to a vendor’s website. Joe, the technician, is able to log in successfully with his credentials before going to Ann’s office. However, when he attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.

Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)

A. Ask Ann for her credentials to verify and log on to the vendor’s website from Ann’s laptop

B. Verify Ann’s laptop has the correct browser settings

C. Check all browser cached files on Ann’s laptop and log on to another vendor’s website

D. Attempt to log on to another vendor’s website from Ann’s laptop

E. Ask Ann about the notification and review the installed programs

F. Reinstall the browser, reboot the laptop, and check the vendor’s website again

A

C. Check all browser cached files on Ann’s laptop and log on to another vendor’s website

E. Ask Ann about the notification and review the installed programs

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24
Q

Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hotspot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe’s slow data speeds?

A. Joe’s data transmission is over the limit

B. The phone needs to be rebooted from overuse

C. The use of GPS interferes with data speeds

D. There is unintended Bluetooth pairing

A

A. Joe’s data transmission is over the limit

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25
Q

A user who is running Windows 10 logs Into a machine and notices that shared drives are missing, the “My Documents* folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

A. Remove the registry entry and rename the local account folder.

B. Delete or rename the local user folder.

C. Run DISM and re-add the local power user account.

D. Remove the user account In Credential Manager and restart the PC.

A

D. Remove the user account In Credential Manager and restart the PC.

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26
Q

After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with
limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only.

When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy?

A. grupdate

B. diskpart

C. gpresult

D. net use

A

A. grupdate

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27
Q

Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe’s coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe’s phone and sees the following:

Which of the following is the MOST likely cause of the problem?

A. Joe should be using WEP security on his hotspot for faster throughput

B. Someone else is using Joe’s hotspot due to weak password

C. Joe’s hotspot gave him an invalid IP address

D. Joe is likely in a poor signal area and should try another area

A

B. Someone else is using Joe’s hotspot due to weak password

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28
Q

Which of the following should be enacted to reduce a company’s liability and exposure to a potential lawsuit?
A. Acceptable use policy

B. Incident documentation policy

C. Password compliance policy

D. Change control policy

A

C. Password compliance policy

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29
Q

A user’s corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email. Which of the following is MOST likely causing the missing folders issue?

A. The Internet security options have changed

B. The operating system updates have changed

C. The network directory permissions have changed

D. The user account permissions have changed

A

C. The network directory permissions have changed

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30
Q

A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the “My Documents” folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

A. Remove the registry entry and rename the local account folder

B. Delete or rename the local user folder

C. Run DISM and re-add the local power user account

D. Remove the user account in Credential Manager and restart the PC

A

C. Run DISM and re-add the local power user account

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31
Q

A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?

A. Drill

B. Hammer

C. Low-level format

D. Degaussing

A

D. Degaussing

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32
Q

A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company’s AUP. Which of the following would be the NEXT appropriate act?

A. Promptly notify the administrator’s immediate supervisor

B. Rename the folder on the server, and notify the information security officer

C. Move the folder to another location on the server, and notify the local authorities

D. Ask the owner to move the files from the server to a local computer

A

A. Promptly notify the administrator’s immediate supervisor

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33
Q

A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access?

A. Remove the guest account from the administrators group

B. Disable single sign-on

C. Issue a default strong password for all users

D. Require authentication on wake-up

A

D. Require authentication on wake-up

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34
Q

A user reports that when opening a web browser the initial page loads to a search engine the user does not recognize When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups Which of the following should a technician do to resolve these issues? (Select TWO)

A. Reset the user’s browser to default settings

B. Delete the user’s cached images, temporary files, and cookies

C. Reboot the user’s computer and install a secondary antivirus

D. Convince the user to use a different web browser that is currently unaffected

E. Download the update to the user’s web browser of choice

F. Remove any unapproved applications from the user’s startup items

A

A. Reset the user’s browser to default settings

F. Remove any unapproved applications from the user’s startup items

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35
Q

A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels of desktop authentication to access cloud resources.

Which of the following protocols and authentication methods should the technician implement? (Select two.)

A. WPA

B. WPA2

C. WEP

D. TKIP

E. RADIUS

F. Multifactor

G. TACACS

H. SSO

A

B. WPA2

F. Multifactor

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36
Q

Question #:36

A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

A. Check to ensure the printer selected is the default printer

B. Check the status of the print server queue

C. Cancel all documents and print them again

D. Check that the printer is not offline print mode

A

B. Check the status of the print server queue

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37
Q

Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

A. Contact his supervisor so the supervisor can make schedule changes.

B. Move the appoints to the next business day.

C. Reach out to a colleague to assist in completing the jobs.

D. Continue to work on the current call, and get to the others as soon as possible.

A

B. Move the appoints to the next business day.

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38
Q

A corporate network was recently infected by a malicious application on a flash drive that downloaded sensitive company files and injected a virus, which spread onto the network Which of the following best practices could have prevented the attack?

A. Implementing strong passwords

B. Changing default credentials

C. Disabling AutoRun

D. Removing Guest account

E. Encrypting data

A

D. Removing Guest account

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39
Q

Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

A. Files disappearing

B. File permission changes

C. Application crash

D. Too many start items

A

A. Files disappearing

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40
Q

A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

A. Image deployment

B. Multiboot configuration

C. In-place upgrade

D. System repair

A

A. Image deployment

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41
Q

A customer is presuming manager to get things done on time. Which of the following has the project failed to do this case?

A. Follow up with the customer after project completion

B. Mention a positive attitude during the project

C. Disclose project expenses on social media

D. Communicate with the customer clearly

A

A. Follow up with the customer after project completion

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42
Q

A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?

A. Check the contents of the hosts file

B. Do a System Restore to a date before the infection

C. Rerun the antivirus scan with higher sensitivity

A

A. Check the contents of the hosts file

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43
Q

Which of the following BEST describes the purpose of an ESD mat?
A. Protects against accidental static discharge

B. Protects against dust/dirt contamination

C. Protects against accidental scratches

D. Protects against accidental water damage

A

A. Protects against accidental static discharge

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44
Q

Which of the following devices provides protection against brownouts?
A. battery backup

B. surge suppressor

C. rack grounding

D. line conditioner

A

A. battery backup

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45
Q

Which of the following is a community supported, open source OS used for both services and workstations?

A. IOS

B. Windows 10

C. Linux

D. OS X

A

C. Linux

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46
Q

A team needs to deploy a temporary server room at a site to provide support during construction.
Which of the following should they use at this site while setting up the server room?

A. Air filters

B. Privacy screens

C. Vacuums

D. ESD mats

A

A. Air filters

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47
Q

An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

A. Create a risk analysis report for review

B. Submit a change order for approval

C. Insist the worker accepts the standard desktop

D. Document the request and place the order

A

B. Submit a change order for approval

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48
Q

A user reports malware activity on an isolated workstation used for testing It is running an end-of-life OS. and a USB drive is the only method used to transfer files After removing the malware and replacing the USB drive with a brand new one. the technician gives the approval to use the equipment. The next day the user reports the same malware activity is present after powering on the system Which of the following did the technician forget to do to prevent reinfection?

A. Connect to the network and update the OS with the latest security patches

B. Scan and dean the USB device used to transfer data from the equipment

C. Disable System Restore and remove all restore points from the system

D. Update the local antivirus and set it to scan automatically every evening

A

D. Update the local antivirus and set it to scan automatically every evening

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49
Q

Which of the following is the MOST secure wireless security protocol?
A. AES

B. WPA

C. WPA2

D. WEP

A

A. AES

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50
Q

A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the technician use FIRST?

A. ping

B. nslooking

C. net use

D. ipconfig

A

B. nslooking

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51
Q

A technician is called to troubleshoot a user’s Windows workstation that fails to boot. The user reports that, after updating the workstation’s graphics driver to a beta version, the machine gives a “Stop” error on every boot Which of the following should the technician complete to resolve the issue?

A. Boot the workstation in safe mode and disable the graphics driver system tray menu

B. Boot the workstation in safe mode with networking and install the latest stable graphics driver.

C. Boot the workstation in safe mode and disable Windows driver signing requirements

D. Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings

A

A. Boot the workstation in safe mode and disable the graphics driver system tray menu

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52
Q

Which of the following is the maximum RAM limit of a Windows 32-bit version?
A. no limit

B. 4GB

C. 8GB

D. 32GB

A

B. 4GB

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53
Q

After a security audit, a technician is tasked with implementing new measures to help secure company workstations. The new policy states that all workstations must be signed off at night, a password is necessary to boot the computer, and encryption must be enabled. Which of the following features should the technician implement to BEST meet these requirements? (Choose three.)

A. Screen locks

B. Screensaver passwords

C. UEFI passwords

D. Login time restrictions

E. Strong passwords

F. Multifactor authentication

G. BitLocker

H. Credential Manager

I. Smart card

J. Biometric authentication

A

A. Screen locks
B. Screensaver passwords
G. BitLocker

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54
Q

A user reports that a cell phone application is loading slowly and not functioning properly Which of the following should a technician do FIRST to remedy this issue?

A. Remove and reinstall the application.

B. Hard reset the cell phone.

C. Reconnect the wireless network connection

D. Close all running applications

A

B. Hard reset the cell phone.

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55
Q

Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as “ConnectMe” and appears as unsecure. Which of the following should the help desk perform to fix the issue?

A. Remote into Ann’s system and restart the wireless adapter

B. Ask Ann to open a browser and watch for a redirect page

C. Advice Ann to pug an Ethernet cable into her laptop

D. Direct Ann to run an antivirus program on her laptop

A

B. Ask Ann to open a browser and watch for a redirect page

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56
Q

A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have
protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user’s request? (Select TWO)

A. MAC filtering

B. Default SSID

C. Ratio power levels

D. Content filtering

E. Physical security

A

B. Default SSID

E. Physical security

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57
Q

Which of the following is considered government-regulated data?
A. PII

B. End-user license agreement

C. Digital Millennium Copyright Act

D. DRM

A

A. PII

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58
Q

With which of the following types is a man-in-the-middle attack associated?
A. Brute force

B. Spoofing

C. DDoS

D. Zero-day

A

B. Spoofing

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59
Q

A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?

A. RDP

B. SSH

C. TFTP

D. HTTP

A

B. SSH

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60
Q

Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?

A. WPA2

B. AES

C. MAC filtering

D. RADIUS

E. WPS

A

D. RADIUS

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61
Q

Corporate management is concerned about the security of the company’s mobile phones, in the event they are lost or stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users. Which of the following would provide the BEST level of protection in this scenario? (Choose two.)

A. Use full device encryption

B. Enable a pattern lock

C. Implement remote wipe features

D. Use device lockout policies

E. Require complex administrator passwords

F. Disable unknown application installations

A

A. Use full device encryption

C. Implement remote wipe features

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62
Q

A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

A. Component Services

B. System Configuration

C. Security Policy

D. Local Users and Groups

A

D. Local Users and Groups

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63
Q

A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages’ load slowly or not at all, CPU performance is normal, and the local router can successfully ping.

The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS

B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings

C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode

D. Send a test email, open a command prompt to check the file system, and empty the browser cache

A

B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings

64
Q

A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:

Two 1GHz CPUs 2GB of memory 15GB hard drive
800x600 screen resolution

Which of the following should the technician do to resolve the problem?

A. Increase the number of CPUs

B. Increase the amount of memory

C. Increase the amount of hard drive space

D. Increase the screen resolution

A

C. Increase the amount of hard drive space

65
Q

A technician is in the process of upgrading Windows 8 to Windows 10. The technician needs to make sure all of the applications, user profiles, documents, and PST files are preserved. Which of the following methods would the technician MOST likely perform on the computer?

A. Unattended installation

B. Refresh upgrade

C. Clean installation D In-place upgrade

A

B. Refresh upgrade

66
Q

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

A. Internet Options – Advanced

B. Internet Options – Connections

C. Internet Options – Security

D. Internet Options – Content

E. Internet Options – Privacy

A

B. Internet Options – Connections

67
Q

Ann, an end user, is utilizing a styles on her table. The recognition point is off when she uses the stylus, but it registers In the correct spool when she her finger. Which of the following would be the BEST resolution to issue?

A. Restart the table

B. Disable and then renewable Bluetooth

C. Calibrate the touchscreen sensor

D. Disconnect and then reconnect the stylus

A

C. Calibrate the touchscreen sensor

68
Q

A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company’s security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory.

Which of the following BEST enforces this policy?

A. Delete the user accounts

B. Disable the user accounts

C. Restrict the user accounts

D. Reset the user accounts

A

A. Delete the user accounts

69
Q

A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?
A. Telnet

B. SSH

C. RDP

D. VNC

A

B. SSH

70
Q

Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?
A. Mylar bags

B. Cardboard boxes

C. Antistatic containers

D. Paper envelopes

A

C. Antistatic containers

71
Q

Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of
the shares hosted on his home media server. Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

A. An IP conflict is present

B. A corporate VPN is enabled

C. A firewall exception must be set

D. HomeGroup must be enabled

A

C. A firewall exception must be set

72
Q

A technician needs to deploy a remote access technology to be able to access desktop computers. When a technician logs in to a user’s computer, the user and the technician must be able to see the desktop simultaneously and use the mouse and keyboard. Which of the following would be BEST suited for this task?

A. VNC

B. Telnet

C. SSH

D. RDP

A

C. SSH

73
Q

Which of the following provide the BEST security for a server room? (Select two.)
A. Badge reader

B. Bollard

C. Biometric lock

D. Cable lock

E. USB token

F. Privacy window shades

A

A. Badge reader

C. Biometric lock

74
Q

A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Select two.)

A. Reduce the transmit power

B. Reduce the channel availably

C. Disable the DHCP server

D. Enable QoS management

E. Disable the SSID broadcast

F. Implement WPA encryption

A

A. Reduce the transmit power

E. Disable the SSID broadcast

75
Q

A user is attempting to install an application and receives an error stating there is not enough space to install the application. Which of the following did the user overlook?

A. Installation method

B. System requirements

C. OS compatibility

D. File permissions

A

B. System requirements

76
Q

A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need?

A. PHI certification

B. PCI compliance

C. POTS implementation

D. PII filtering

A

B. PCI compliance

77
Q

A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office.
Which of the following steps should the technician take FIRST?

A. Disconnect the PC from the network

B. Perform an antivirus scan

C. Run a backup and restore

D. Educate the end user

A

A. Disconnect the PC from the network

78
Q

A network administrator notifies a technician that the company is experiencing a DDoS attack. Several
internal Windows PCs are the source of the traffic. The network administrator gives the technician the Windows computer names and states they be scanned and cleaned immediately. With which of the following types of infections are the PCs MOST likely infected? (Select two.)

A. Spyware

B. Zombies

C. Virus

D. Ransomware

E. Worm

F. Botnet

A

B. Zombies

E. Worm

79
Q

Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.

Which of the following should the technician do?

A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one

C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

A

C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

80
Q

A technician is working on a Windows 10 PC that is running slowly.
Which of the following commands should the technician use to correct this issue? (Select two.)

A. dir

B. chdsk

C. dism

D. ipconfig

E. format

F. diskpart

A

B. chdsk

C. dism

81
Q

A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not running.

The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer and identifies the problem. Which of the following should the technician do NEXT?

A. Reboot the computer

B. Restart the network services

C. Roll back the device drivers

D. Rebuild the Windows profiles

A

B. Restart the network services

82
Q

A user’s computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

A. Preserve data integrity

B. Identify violations of acceptable use

C. Collect evidence of illegal activity

D. Report through proper channels

A

A. Preserve data integrity

83
Q

Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.

Which of the following can Joe do to ensure the backups will work if needed?

A. Frequently restore the servers from backup files and test them

B. Configure the backups to restore to virtual machines for quick recovery

C. Set up scripts that automatically rerun failed backup jobs

D. Set up alerts to let administrators know when backups fail

E. Store copies of the backups off-side in a secure datacenter

A

D. Set up alerts to let administrators know when backups fail

84
Q

Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user’s computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

A. Educate the end user on safe browsing and email habits.

B. Scan and remove the malware from the infected system.

C. Create a system restore point and reboot the system.

D. Schedule antivirus scans and perform Windows updates.

A

D. Schedule antivirus scans and perform Windows updates.

85
Q

A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter “J” assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

A. GPT

B. Dynamic

C. Basic

D. Extended

A

A. GPT

86
Q

A client wants a technician to create a PC naming convention that will make the client’s PCs easier to track and identify while in use. Which of the following naming convention formats should the technician follow?

A. Domain name, location, IP address

B. Domain name, location, asset ID

C. Asset ID, MAC address

D. Location, RFID

A

C. Asset ID, MAC address

87
Q

A user’s computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage?

A. A keylogger is running

B. The computer is part of a botnet.

C. The computer is receiving a DDOS attack

D. A software is blocking traffic

A

A. A keylogger is running

88
Q

When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

A. Change the browser’s home page

B. Check the Windows host file

C. Update the default web browser

D. Restore Windows to a previous date

A

B. Check the Windows host file

89
Q

desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade?

A. SSD

B. Optical drive

C. Flash drive

D. PXE

A

D. PXE

90
Q

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the

BEST choice for the technician to make?

A. Politely ask the user to call back

B. Ask another technician to take the call

C. Troubleshoot the issue for the user

D. Input the issue as a ticket and escalate to Tier 2

E. Put the user on hold and troubleshoot after the scheduled break

A

B. Ask another technician to take the call

91
Q

A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.

Which of the following would MOST likely fix the issue?

A. Roll back updates

B. Disable the Windows Update service

C. Check for updates

D. Restore hidden updates

A

A. Roll back updates

92
Q

Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

A. Put on an ESD strap.

B. Place components on an ESD mat

C. Disconnect the power before servicing the PC

D. Place the PC on a grounded work bench

A

C. Disconnect the power before servicing the PC

93
Q

Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by.

Which of the following security measures should be used?

A. Biometric device

B. Common access card

C. Cable lock

D. Privacy screen

E. Mantrap

A

D. Privacy screen

94
Q

Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

A. BranchCache

B. Swap partition

C. Domain access

D. Proxy server

A

A. BranchCache

95
Q

Which of the following installation types would require the use of an answer file to install the OS?
A. Unattended

B. Clean

C. Repair

D. Upgrade

A

A. Unattended

96
Q

A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:

There are 1033 infected files on this computer. Click here to disinfect.

The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

A. Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan.

B. Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications.

C. Back up the user’s files. Restore the system to the original system image designated by corporate IT policies. Restore the user’s files.

D. Request a content filter exception to allow access to the link from the notification. Once available, follow the instructions on the linked site.

A

A. Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan.

97
Q

A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)

A. Backup testing

B. Cloud storage

C. Local storage backups

D. Data recovery

E. Hot site

F. Waterproof devices

A

B. Cloud storage

E. Hot site

98
Q

A technician is installing the latest OS on a user’s system. The user wants all of the settings and file to remain

intact during the installation.

Which of the following upgrade methods should the technician use?

A. network installation

B. clean install

C. in-place upgrade

D. image deployment

A

C. in-place upgrade

99
Q

A company’s security policy does not allow USB drives to be available in workstations. However, an exception needs to be made for a user. The network administrator changes the policy for the user. Which of the following commands should the administrator run on the user’s workstation?

A. chkdsk

B. netstat

C. gpupdate

D. diskpart

A

C. gpupdate

100
Q

A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

A. Standard formatting

B. HD drilling

C. Low-level formatting

D. HD partitioning

A

C. Low-level formatting

101
Q

A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.

Which of the following is MOST likely causing this error?

A. The computer has GRUB Legacy installed

B. Windows Startup services are not running

C. An incompatible partition is marked as active

D. An unsupported version of Windows is installed

A

C. An incompatible partition is marked as active

102
Q

Which of the following is a reason to use WEP over WPA?
A. Device compatibility

B. Increased security

C. TACACS

D. Multifactor authentication

A

B. Increased security

103
Q

During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade. Which of the following plans must be implemented to revert back to the most recent version of the firmware?

A. Backout plan

B. Contingency plan

C. Alternative plan

D. Backup plan

A

D. Backup plan

104
Q

A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.

Which of the following account types would the technician MOST likely set up on this kiosk machine?

A. Guest

B. Administrator

C. Power User

D. Remote Desktop User

A

A. Guest

105
Q

A user calls a technician to report issues when logging in to a vendor’s website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user’s office.
The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Choose two.)

A. System files have been deleted

B. Proxy settings are configured improperly

C. The OS has been updated recently

D. There are disabled services on the vendor website

E. Program file permissions have changed recently

F. There is a rogue anti-malware program

A

B. Proxy settings are configured improperly

F. There is a rogue anti-malware program

106
Q

Users notify the help desk of an email that was just received. The email came from the help desk’s email address and asked the users to click on an embedded link. This email is BEST described as:

A. phishing.

B. zombie.

C. whaling.

D. spoofing.

A

D. spoofing.

107
Q

A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business’s concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Select two.)

A. Default SSID

B. MAC filtering

C. NAT

D. QoS

E. Signal strength

F. Encryption

A

B. MAC filtering

E. Signal strength

108
Q

An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

A. Untrusted software

B. Outdated antivirus

C. MDM policies

D. Inactive VPNs

A

D. Inactive VPNs

109
Q

A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?

A. Default SSID

B. MAC filtering

C. Power levels

D. Content filtering

E. Firewall

A

C. Power levels

110
Q

Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.

Which of the following is the FIRST step the technician should take to correct this issue?

A. See if Joe’s email address has been blacklisted

B. Change the password on Joe’s email account

C. Update the antivirus and perform a full scan on the PC

D. Isolate Joe’s computer from the network

A

D. Isolate Joe’s computer from the network

111
Q

A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

A. Resolution

B. Refresh rate

C. Extended monitor

D. Color depth

A

A. Resolution

112
Q

A technician is running updates on a Windows PC. Some of the updates install properly, while others appear

as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?

A. Visit the Microsoft Update website to see if there is an issue with a specific update

B. Look up the error number associated with the failed update

C. Look at the system Event Viewer to find more information on the failure

D. Download the failed update to install manually

A

B. Look up the error number associated with the failed update

113
Q

A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 Is very high, while Inbound network traffic Is low. Which of the following tasks should be done FIRST?

A. Disconnect the network cable.

B. Update the antivirus software.

C. Run an antivirus scan.

D. Shut down the PC

A

A. Disconnect the network cable.

114
Q

A Linux user report that an application will not open and gives the error only one instance of the application may run at one time. A root administrator logs on ot the device and opens terminal. Which of the following pairs of tools will be needed to ensure no other instance of the software are correctly running?

A. Pad and chmod

B. Node and vi

C. Is an chown

D. Ps and kill

E. Op and rm

A

D. Ps and kill

115
Q

A technician has been dispatched to resolve a malware problem on a user’s workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point. Which of the following should the technician do NEXT?

A. Run the scan again to ensure all malware has been removed

B. Quarantine the infected workstation from the network

C. Install all of the latest Windows Updates to patch the system

D. Educate the user on safe browsing practices

A

C. Install all of the latest Windows Updates to patch the system

116
Q

A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.

Which of the following should the technician replace to prevent these issues in the future?

A. System memory

B. Surge protector

C. Hard drives

D. Battery backup

A

D. Battery backup

117
Q

Which of the following built-in accounts was removed in Windows 10?
A. Power User

B. Administrator

C. Guest

D. Standard User

A

A. Power User

118
Q

Which of the following is the memory limitation of a 32-bit OS?
A. 16MB

B. 2048MB

C. 4GB

D. 1024GB

E. 2TB

F. 8TB

A

C. 4GB

119
Q

A security team is auditing a company’s network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully performed using common login information.

Which of the following actions should be taken to close the vulnerability? (Select two.)

A. Disable guest account

B. Remove admin permissions

C. Modify AutoRun settings

D. Change default credentials

E. Run OS security updates

F. Install a software firewall

A

A. Disable guest account

C. Modify AutoRun settings

120
Q

A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.

Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

A. Reinstall the application

B. Roll back the application to the earlier version

C. Clear the application cache

D. Update the OS of the smartphones

A

D. Update the OS of the smartphones

121
Q

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

A. Provide documentation of the repair to the customer

B. Allow the customer to voice concerns and post the story to social media later

C. Inform the customer the job is done and return to the office

D. Defend each step and why it was necessary

A

A. Provide documentation of the repair to the customer

122
Q

A network administrator has noticed unusual activity with a user’s login credentials on the network. The user is attempting multiple simultaneous logins across the network, some of which are attempting to access workstations and servers to which the user does not have access Which of the following should the network administrator do NEXT?

A. Delete the user’s AD account

B. Decrease the user’s AD privileges

C. Disable the user’s AD account

D. Reset the password on the user’s AD account

A

A. Delete the user’s AD account

123
Q

A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

A. Degauss

B. Drive wipe

C. Standard format

D. Low-level format

A

B. Drive wipe

124
Q

A user’s Windows laptop has become consistently slower over time. The technician checks the CPU
utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the

CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

A. Task Manager

B. MSTSC

C. MSConfig

D. PerfMon

A

A. Task Manager

125
Q

A Windows user is attempting to install a local printer and is unsuccessful on permissions.
Which of the following user types BEST describes this user?

A. Guest

B. Power User

C. Administrator

D. Standard User

A

A. Guest

126
Q

A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the

process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage.

Which of the following would the project team MOST likely add to the SOW?

A. Risk analysis

B. Plan to change

C. Backout plan

D. Change board approvals

A

C. Backout plan

127
Q

A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

A. Reboot into safe mode

B. Check the boot order

C. Format the drive

D. Perform Windows Recovery

E. Run the chkdsk command

A

B. Check the boot order

128
Q

A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

A. Administrative share permissions

B. Mapped drives

C. Group Policy hours restriction

D. Denied write/delete permissions

E. Disabled proxy settings

A

B. Mapped drives

D. Denied write/delete permissions

129
Q

A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

A. Fingerprint lock

B. Passcode lock

C. Swipe lock

D. PIN lock

A

A. Fingerprint lock

130
Q

Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow. Which of the following is the MOST likely cause of this issue?

A. Files disappearing

B. File permission changes

C. Application crash

D. Too many startup items

A

D. Too many startup items

131
Q

A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?

A. Date and time

B. UEFI boot mode

C. Logon times

D. User access control

A

A. Date and time

132
Q

Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

A. Driver detection

B. Metro interface

C. Account control

D. PXE installation

A

A. Driver detection

133
Q

A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.

Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

A. Unattended installation

B. Remote network installation

C. In-place upgrade

D. Clean installation

A

A. Unattended installation

134
Q

A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.

Which of the following should the technician attempt NEXT?

A. Reboot into safe mode and roll back the updates

B. Repair the Windows Registry

C. Configure boot options in the BIOS

D. Disable Windows services and applications

A

A. Reboot into safe mode and roll back the updates

135
Q

A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan?

A. Inform management regarding the anticipated amount of downtime

B. Document a backout plan to roll back changes to the router

C. Configure a redundant data path to eliminate downtime

D. Make the downtime window larger than actually anticipated

A

B. Document a backout plan to roll back changes to the router

136
Q

A new company policy states that all end-user access to network resources will be controlled based on the users’ roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?

A. Certificates

B. Least privilege

C. Directory permissions

D. Blacklists

A

B. Least privilege

137
Q

A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

A. System

B. Display

C. Folder Options

D. Indexing Options

A

C. Folder Options

138
Q

A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.

The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:

Which of the following should be changed to resolve this issue?

A. Privacy – Maps

B. Display – Brightness

C. Storage – Photos

D. Mail – Work

A

B. Display – Brightness

139
Q

A user’s computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

A. Rootkit

B. Zero-day malware

C. Rogue antivirus

D. Old virus definitions

A

D. Old virus definitions

140
Q

Which of the following technologies is used by malicious employees to obtain user passwords?
A. Main-in-the-middle

B. Phishing

C. Tailgating

D. Shoulder surfing

A

D. Shoulder surfing

141
Q

A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while
providing at least one hour of uptime in case of extreme weather conditions. Which of the following should a technician recommend?

A. Uninterruptible power supply

B. Surge protector

C. Power strip

D. Power distribution unit

A

A. Uninterruptible power supply

142
Q

A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?

A. Create a policy to remove Internet access from the server during off hours

B. Set the local antivirus software on the server to update and scan daily

C. Ensure the server is patched with the latest security updates

D. Educate the manager on safe Internet browsing practices

A

C. Ensure the server is patched with the latest security updates

143
Q

An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?

A. Phishing

B. Spear phishing

C. Dumpster diving

D. Impersonation

A

C. Dumpster diving

144
Q

Which of the following threats uses personalized information in an attempt at obtaining information?
A. Whaling

B. Impersonation

C. Spoofing

D. Spear phishing

A

D. Spear phishing

145
Q

A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks A technician has been asked to assist the sales representative with saving files Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

A. Give the sales representative a USB security lock.

B. Encrypt the laptop’s image on the server

C. Create a redundant cloud storage drive

D. Give the sales representative an external hard drive.

A

A. Give the sales representative a USB security lock.

146
Q

A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?

A. Use an antivirus product capable of performing heuristic analysis

B. Use a host-based intrusion detection system on each computer

C. Disallow the password caching of accounts in the administrators group

D. Install a UTM in between PC endpoints to monitor for suspicious traffic

E. Log all failed login attempts to the PCs and report them to a central server

A

D. Install a UTM in between PC endpoints to monitor for suspicious traffic

147
Q

A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.

Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

A. Windows 7

B. Windows 8

C. Windows 8.1

D. Windows 10

A

A. Windows 7

148
Q

A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.

Which of the following should the technician do NEXT to proceed with disposal of the batteries?

A. Place security In trash receptacles

B. Refer to the manufacture’s specific usage

C. Review the material safety data sheet

D. Conduct an Internal search of disposal techniques

A

C. Review the material safety data sheet

149
Q

A user calls a technician to report issues when logging in to a vendor’s website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user’s office.
The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Select TWO).

A. System files have been deleted

B. Proxy settings are configured improperly

C. The OS has been updated recently.

D. There are disabled services on the vendor website.

E. Program file permissions have changed recently.

F. There is a rogue anti-malware program.

A

D. There are disabled services on the vendor website.

F. There is a rogue anti-malware program.

150
Q

A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician?

A. Process diagram

B. Physical network diagram

C. Fiber backbone diagram

D. Logical topology diagram

A

B. Physical network diagram

151
Q

An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the
PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?

A. Update antivirus definitions

B. Install anti-malware software

C. Enable the pop-up blocker

D. Reboot the PC

A

B. Install anti-malware software

152
Q

A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report. Which of the following steps should the technician take to improve the computer’s performance?

A. Uninstall and reinstall the program.

B. Perform a repair installation of the program

C. Install the latest updates for the program.

D. Disable the program on startup.

A

A. Uninstall and reinstall the program.

153
Q

A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory, Which of the following should the technician use to accomplish this?

A. Devices and Printer

B. Sync Center

C. Device Manager

D. Power Option

A

D. Power Option

154
Q

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)

A. Change the default access port

B. Enforce password complexity

C. Put the terminal server into the router’s DMZ

D. Disable logon time restrictions

E. Block all unused ports on the LAN smart switch

F. Use the local client certificate for server authentication

A

C. Put the terminal server into the router’s DMZ

E. Block all unused ports on the LAN smart switch

155
Q

A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue?

A. Uninstall the camera application

B. Check the application permissions

C. Reset the phone to factory settings

D. Update all of the applications on the phone

E. Run any pending OS updates

A

B. Check the application permissions

156
Q

Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed?

A. Unattended installation

B. Remote installation

C. Repair installation

D. Image deployment installation

A

D. Image deployment installation

157
Q

In which of the following file extension types would a user expect to see the command. “net use T:\
\server\files’?

A. .bat

B. .vbs

C. .js

D. .py

A

A. .bat

Comp TIA 220-1002 (1 decks)

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