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7level Vol.2 > A > Flashcards

A Flashcards

1
Q

CL authorization letter entitles duty status travelers to

A

Government rate

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2
Q

NA certificates for govt lodging are NOT issued when

A

TDY is less than 24 hours

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3
Q

What PMS feature is best for looking at out of order rooms

A

Blocking Work sheet

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4
Q

Which PMS feature is used for retaining accurate reservation and cancellation figures

A

History module

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5
Q

How often must all lodging ops perform backups of the PMS database

A

Daily

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6
Q

Which report generated from the PMS database is NOT included on a front desk backup report

A

Night audit

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7
Q

The arrivals report generated from the PMS database is printed every

A

Hour

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8
Q

Which report generated from the PMS database is vital to housekeeping staff

A

Departure

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9
Q

What info is NOT given out for reservations made with CL for customers traveling on orders

A

Credit card info

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10
Q

A lodging reservation is considered guaranteed if the guest provides

A

Valid credit card info

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11
Q

What must a guest be informed of at the time of reservations

A

Local cancellation or no show policy

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12
Q

What doc authorizes lodging to apply unpaid charges to a guests credit card

A

Reservation form

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13
Q

TLF assigned guests without a valid credit card are required to pay how many days in advance

A

15

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14
Q

Who establishes procedures for group check ins at AF Inns

A

Lodging manager

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15
Q

Who establishes specific procedures for lodging operations shift change

A

General manager

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16
Q

Front desk staff should report to duty at least how many minutes prior to the scheduled shift change

A

15

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17
Q

A guest requesting storage of classified material should be referred to

A

Command post

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18
Q

Who establishes OIs for safeguarding valuables of guests staying at your installation

A

General Manager

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19
Q

When the housekeeping dept is closed who will accept responsibility for lost and found items

A

Front desk

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20
Q

After how many days does lodging consult with or turn in unclaimed high value items to SF

A

30

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21
Q

Management may enter a guests room to ensure safety and security after the do not disturb sign has been displayed on a lodging room door for how many consecutive days

A

3

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22
Q

Housekeeping should do deep cleaning items such as curtains and floor boards

A

Semi-annually

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23
Q

Which factor is the final determination on the means used to sell Sundry items

A

Providing quality customer service

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24
Q

Who ensures lodging guests have the option of purchasing sundry items

A

Lodging general manager

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25
Q

What is a factor to consider before increasing the amount of sundries offered to lodging guests

A

Demand

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26
Q

When determining fair market price, which retailer would you NOT use for price comparison

A

Other lodging ops

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27
Q

Which term is used to describe pricing an item above the market when no alternative retailer is available

A

Price gouging

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28
Q

Who prepares financial statements for lodging ops

A

NAF AO

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29
Q

What basic element of financial statement lists items such as inventory values

A

Balance sheet

30
Q

To facilitate budget completion, who provides the format for I&E budget

A

NAF AO

31
Q

Who prepares the NAF I&E budget for lodging ops

A

Lodging managers

32
Q

The responsibility to ensure all base level bills for lodging ops are paid lies with the

A

NAF AO

33
Q

Activities using POS must forward receiving docs to the NAF AO no later than how many workdays after the receiving date

A

2

34
Q

Which doc is not required to substantiate a payment order

A

Email confirmation

35
Q

Lodging rates are not based on

A

NAF cash flow budget

36
Q

How many years of the BLF consolidated files are included in a rate request change package

A

2

37
Q

Who or which agency reviews all capital requirements for compliance with lodging standards

A

AFSVA/SVOL

38
Q

Which agency is the final approval authority for rate pacjage requests

A

Deputy assistant SAF/FMC

39
Q

APF appliance requirements are worked closely with which office to allow adequate lead time in delivering items for beneficial occupancy dates of lodging FAC renovations

A

Furnishings management

40
Q

A project preparation package (PPP) is submitted to which office

A

AFSVA/SVOL

41
Q

The Installation CC or designee inspects a sampling of all types of lodging FACs

A

Annually

42
Q

Who is responsible for maintaining a record of lodging housekeeping inspections

A

Housekeeping supervisor

43
Q

What % of rooms is the housekeeping supervisor required to inspect on a weekly basis

A

5

44
Q

Lodging management assistance visits (LMAVs) are conducted every

A

2 years

45
Q

To pass a lodging inspection the lodging op must score at least

A

80%

46
Q

What square footage per person does the lodging op use to plan for all contingency ops

A

50

47
Q

Who receives the highest consideration for on base lodging over short term TDY personnel during emergency conditions

A

Long term TDY personnel

48
Q

During a contingency, who must management coordinate with before planning any lodging assignments

A

Site CC

49
Q

In a deployed environment, quarters for senior officers should be located near

A

Command post

50
Q

Who determines whether officers and enlisted females can be billeted in the same shelter during contingency ops

A

Site CC

51
Q

Commonly used PMS functions

A 
Guest info 
Customer reports
Query wizard 
Credit card authorization 
Stay wizard 
Auto transfer
52
Q

Define query wizard

A

Allows one to search using any criteria to access detailed guest records and custom reports

53
Q

Define blocking worksheet

A

Geographical view of each rooms status. Allows changes to info in an account and to add messages

54
Q

What lodging ops MUST be used through the automated system

A

Reservation
Registration
Accounting
Management

55
Q

Components of front desk back up report

A 
Arrivals 
departures 
blocked 
vacant 
Space availability 
Guest account balance
56
Q

Who maintains the transient occupancy report

A

Lodging manager

57
Q

What must guests provide if they can’t produce a valid card when checking in

A

SSN

58
Q

What info is in express checkout envelopes

A 
Full name 
Card #, Type , Expiration 
Amount 
Total 
Signature
59
Q

Max allowed amount for CASH refunds

A

$500

60
Q

What is MOST important aspect when doing shift change

A

Accountability of the change fund

61
Q

What items should departing and incoming personnel inventory during shift change

A

Saundry

Beverages

62
Q

What situation can alter the level of service your lodging operation is able to provide guests

A

FPCON

63
Q

What are the different levels of housekeeping services for guests room

A

Limited service
Full service
Check out

64
Q

Four basic elements of a financial statement

A

Balance sheet
I&E statement
SCF
Supporting schedules

65
Q

What are lodging rates based on

A

NAF I&E
Budgeted NAF I&E for next 2FY
2yr NAF capital requirements budget

66
Q

Whaen are Rate request changes submitted

A

NLT 15 FEB

67
Q

Why is the PPP used

A

Initial programming of funds

68
Q

AF goal when lodging facs plan for Reno

A

Complete APF work on building before installation of an upgrade

69
Q

Four major areas of eval mentioned in AF lodging standards checklist

A

Front desk
House keeping
O&M
Management

70
Q

What is the primary bedding during emergency war time conditions

A

Sleeping bag

71
Q

What software is used to manage bed spaces and personnel locator system

A

DLS

7level Vol.2 (2 decks)

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