A Flashcards
CL authorization letter entitles duty status travelers to
Government rate
NA certificates for govt lodging are NOT issued when
TDY is less than 24 hours
What PMS feature is best for looking at out of order rooms
Blocking Work sheet
Which PMS feature is used for retaining accurate reservation and cancellation figures
History module
How often must all lodging ops perform backups of the PMS database
Daily
Which report generated from the PMS database is NOT included on a front desk backup report
Night audit
The arrivals report generated from the PMS database is printed every
Hour
Which report generated from the PMS database is vital to housekeeping staff
Departure
What info is NOT given out for reservations made with CL for customers traveling on orders
Credit card info
A lodging reservation is considered guaranteed if the guest provides
Valid credit card info
What must a guest be informed of at the time of reservations
Local cancellation or no show policy
What doc authorizes lodging to apply unpaid charges to a guests credit card
Reservation form
TLF assigned guests without a valid credit card are required to pay how many days in advance
15
Who establishes procedures for group check ins at AF Inns
Lodging manager
Who establishes specific procedures for lodging operations shift change
General manager
Front desk staff should report to duty at least how many minutes prior to the scheduled shift change
15
A guest requesting storage of classified material should be referred to
Command post
Who establishes OIs for safeguarding valuables of guests staying at your installation
General Manager
When the housekeeping dept is closed who will accept responsibility for lost and found items
Front desk
After how many days does lodging consult with or turn in unclaimed high value items to SF
30
Management may enter a guests room to ensure safety and security after the do not disturb sign has been displayed on a lodging room door for how many consecutive days
3
Housekeeping should do deep cleaning items such as curtains and floor boards
Semi-annually
Which factor is the final determination on the means used to sell Sundry items
Providing quality customer service
Who ensures lodging guests have the option of purchasing sundry items
Lodging general manager
What is a factor to consider before increasing the amount of sundries offered to lodging guests
Demand
When determining fair market price, which retailer would you NOT use for price comparison
Other lodging ops
Which term is used to describe pricing an item above the market when no alternative retailer is available
Price gouging
Who prepares financial statements for lodging ops
NAF AO
What basic element of financial statement lists items such as inventory values
Balance sheet
To facilitate budget completion, who provides the format for I&E budget
NAF AO
Who prepares the NAF I&E budget for lodging ops
Lodging managers
The responsibility to ensure all base level bills for lodging ops are paid lies with the
NAF AO
Activities using POS must forward receiving docs to the NAF AO no later than how many workdays after the receiving date
2
Which doc is not required to substantiate a payment order
Email confirmation
Lodging rates are not based on
NAF cash flow budget
How many years of the BLF consolidated files are included in a rate request change package
2
Who or which agency reviews all capital requirements for compliance with lodging standards
AFSVA/SVOL
Which agency is the final approval authority for rate pacjage requests
Deputy assistant SAF/FMC
APF appliance requirements are worked closely with which office to allow adequate lead time in delivering items for beneficial occupancy dates of lodging FAC renovations
Furnishings management
A project preparation package (PPP) is submitted to which office
AFSVA/SVOL
The Installation CC or designee inspects a sampling of all types of lodging FACs
Annually
Who is responsible for maintaining a record of lodging housekeeping inspections
Housekeeping supervisor
What % of rooms is the housekeeping supervisor required to inspect on a weekly basis
5
Lodging management assistance visits (LMAVs) are conducted every
2 years
To pass a lodging inspection the lodging op must score at least
80%
What square footage per person does the lodging op use to plan for all contingency ops
50
Who receives the highest consideration for on base lodging over short term TDY personnel during emergency conditions
Long term TDY personnel
During a contingency, who must management coordinate with before planning any lodging assignments
Site CC
In a deployed environment, quarters for senior officers should be located near
Command post
Who determines whether officers and enlisted females can be billeted in the same shelter during contingency ops
Site CC
Commonly used PMS functions
Guest info Customer reports Query wizard Credit card authorization Stay wizard Auto transfer
Define query wizard
Allows one to search using any criteria to access detailed guest records and custom reports
Define blocking worksheet
Geographical view of each rooms status. Allows changes to info in an account and to add messages
What lodging ops MUST be used through the automated system
Reservation
Registration
Accounting
Management
Components of front desk back up report
Arrivals departures blocked vacant Space availability Guest account balance
Who maintains the transient occupancy report
Lodging manager
What must guests provide if they can’t produce a valid card when checking in
SSN
What info is in express checkout envelopes
Full name Card #, Type , Expiration Amount Total Signature
Max allowed amount for CASH refunds
$500
What is MOST important aspect when doing shift change
Accountability of the change fund
What items should departing and incoming personnel inventory during shift change
Saundry
Beverages
What situation can alter the level of service your lodging operation is able to provide guests
FPCON
What are the different levels of housekeeping services for guests room
Limited service
Full service
Check out
Four basic elements of a financial statement
Balance sheet
I&E statement
SCF
Supporting schedules
What are lodging rates based on
NAF I&E
Budgeted NAF I&E for next 2FY
2yr NAF capital requirements budget
Whaen are Rate request changes submitted
NLT 15 FEB
Why is the PPP used
Initial programming of funds
AF goal when lodging facs plan for Reno
Complete APF work on building before installation of an upgrade
Four major areas of eval mentioned in AF lodging standards checklist
Front desk
House keeping
O&M
Management
What is the primary bedding during emergency war time conditions
Sleeping bag
What software is used to manage bed spaces and personnel locator system
DLS
