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A+1102 2.0 > A+1102 1.0 Operating Systems > Flashcards

A+1102 1.0 Operating Systems Flashcards

Section 1

1
Q

BitLocker is a full-disk encryption (FDE) feature available in all versions of Microsoft Windows 10 except for which edition?

A

THE CORRECT ANSWER

Home

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2
Q

Microsoft introduced a center-aligned taskbar in all Windows 11, from the Home to Enterprise editions, better spacing for touch control, and rounded corners when refreshing what component?

A

YOU WERE SURE AND CORRECT

User interface

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3
Q

Remote Desktop Protocol (RDP) allows users to connect to a machine and operate it over the network. What Microsoft Windows 10 edition does NOT support an RDP server?

A

YOU WERE SURE AND CORRECT

Home

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4
Q

Windows 11 comes with a refreshed desktop-style/user interface that can upgrade from Windows 10 with the in-place upgrade feature. What additional feature would an expanding business user gain when upgrading from Windows 10 Home to Windows 11 Pro for Workstations?

A

YOU WERE SURE AND CORRECT

Domain access/Centralized management

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5
Q

Setting up a network domain in a corporate environment is often necessary. What Microsoft Windows editions offer the ability to join a domain network? (Select all that apply.)

A

Correct answer
Pro

Correct answer
Education

Correct answer
Enterprise

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6
Q

What do Microsoft Windows 10 Pro and Education editions have a 2 terabytes (TB) support limitation for?

A

YOU WERE SURE AND CORRECT

Random access memory (RAM)

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7
Q

Microsoft has released Windows 10 in several versions over the years. Newer versions have introduced desktop and user interface changes, added support for new hardware, and expanded features. What unique feature is part of the Home edition of Windows 10?

A

YOU WERE SURE AND CORRECT

Windows 10 Home edition has no unique features.

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8
Q

User policies and security require administration on each machine in a workgroup network. What feature will a domain network offer over a workgroup to solve the time-consuming administration of networked systems?

A

YOU WERE SURE AND CORRECT

Centralized management

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9
Q

Windows Update can provide feature updates. Feature updates periodically introduce changes to OS features and tools and can also perform what other function?

A

YOU WERE SURE AND CORRECT

In-place upgrade

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10
Q

What Microsoft Windows 10 feature is available with all editions of Windows except for the Home edition and provides full-disk encryption (FDE) capabilities?

A

THE CORRECT ANSWER

BitLocker

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11
Q

Setting up a network domain in a corporate environment is often necessary. What Microsoft Windows editions offer the ability to join a domain network? (Select all that apply.)

A

Education

Pro

Enterprise

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12
Q

Windows Pro edition comes with a host of management features designed to allow network administrators more control over each client device, and there is also a Pro for Workstations edition. What additional feature will it provide?

A

THE CORRECT ANSWER

Advanced hardware support

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13
Q

What Microsoft Windows tool provides a more robust means of configuring hundreds of networked Windows computer settings, and is a much more efficient way of implementing settings across a domain than manually configuring each networked client?

A

YOU WERE SURE AND CORRECT

Group Policy Editor (gpedit.msc)

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14
Q

What licensing options are available for Microsoft Windows Enterprise editions?

A

YOU WERE SURE AND CORRECT

Volume licensing

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15
Q

When typed at the command prompt in a Microsoft Windows client, what is the purpose of the ipconfig command?

A

THE CORRECT ANSWER

Troubleshoot the network adapter.

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16
Q

What command is a Windows utility that can allow administrators to view shared resources and configure them on a Windows network?

A

YOU WERE SURE AND CORRECT

net use

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17
Q

In a Windows 10 Pro client, the system administrator must move from the \Home directory to the \Documents directory. What command will the system administrator use at the command prompt?

A

THE CORRECT ANSWER

cd

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18
Q

A helpdesk technician receiving a support request can ask the client to use what command at the command prompt to identify the local machine requiring support?

A

THE CORRECT ANSWER

hostname

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19
Q

The network administrator needs to shut down a Windows client. However, the command prompt is the only responding interface. The administrator types shutdown /? to get a list of shutdown options from the command help page. What command, when typed, would close all programs and power off the computer?

A

YOU WERE SURE AND CORRECT

shutdown /s

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20
Q

In MS Windows, when a user needs help in the command prompt, the user simply types “help” for general support. What would a user need to type at the command prompt to get help for a particular command, such as netstat? (Select all that apply.)

A

Correct answer
netstat /help

Correct answer
netstat/?

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21
Q

What Windows command tool measures latency over an extended period and will return a more accurate measurement than other tools while tracking the route data takes and providing each router hop to determine the round-trip time (RTT) for a given route?

A

YOU WERE SURE AND CORRECT

pathping

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22
Q

What Windows command utility scans the file system for faults and can attempt to repair them?

A

YOU WERE SURE AND CORRECT

chkdsk

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23
Q

A system administrator will need to copy files on a Windows 11 client to a domain server and has concerns about long file names. What file copy utility does Microsoft recommend using in this instance?

A

YOU WERE SURE AND CORRECT

robocopy

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24
Q

A user requiring support will need to provide the operating system (OS) build number information of the Windows client that requires support. What command would provide the required information quickly from the command prompt?

A

YOU WERE SURE AND CORRECT

winver

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25
Q

What Windows command, requiring an administrative command prompt, enables administrators to manage, add, and force password changes to individual accounts, NOT policies from the command line?

A

YOU WERE SURE AND CORRECT

net user

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26
Q

A helpdesk technician receiving a support request can ask the client to use what command at the command prompt to identify the local machine requiring support?

A

THE CORRECT ANSWER

hostname

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27
Q

Personal computer (PC) objects are drives, typically referred to by letters such as A, C, D, X, and sometimes names. They can be a physical disk, a partition on a disk, or a removable disc. While the C: drive is usually the primary drive (where the Windows installation resides), what drive navigation input would get a user to a file named “audit” on a floppy disk drive of a typical PC?

A

THE CORRECT ANSWER

A:\ Audit

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28
Q

When typed at an administrative command prompt, what is the purpose of the gpupdate command in a Windows domain?

A

THE CORRECT ANSWER

Apply a new or changed policy.

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29
Q

When typed at the command prompt in a Microsoft Windows client, what is the purpose of the cd command?

A

YOU WERE SURE AND CORRECT

Moves to a different directory.

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30
Q

From a Windows 10 command prompt, what command would display a network adapter’s configuration and aid in troubleshooting the network adapter?

A

THE CORRECT ANSWER

ipconfig

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31
Q

In a Windows 10 Pro client, the system administrator must move from the \Home directory to the \Documents directory. What command will the system administrator use at the command prompt?

A

YOU WERE SURE AND CORRECT

cd

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32
Q

A system administrator will need to configure the local users and groups on a stand-alone computer (PC). What default console provides an administrator the ability to schedule tasks and configure disks, services, devices, and local users and groups?

A

YOU WERE SURE AND CORRECT

Computer Management (compmgmt.msc)

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33
Q

To prove the identity of a user, computer, or service, which Microsoft Windows console provides a mechanism to authenticate users and validate whom they say they are through a third party?

A

YOU WERE SURE AND CORRECT

Certificate Manager

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34
Q

A helpdesk technician identified sluggish performance on a Windows desktop client after a user reported system slowdown. While sitting at the desktop client and logged in, what built-in tools will provide the technician some insight into the system’s performance? (Select all that apply.)

A

Services Console

Task Manager

Resource Monitor

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35
Q

What default Windows console provides an interface for managing multiple snap-ins to adjust and modify advanced Windows settings, such as local users, groups, disks, and services?

A

YOU WERE SURE AND CORRECT

Microsoft Management Console

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36
Q

An organization has tasked a system administrator to procure a workstation with the same capabilities or more already in use by the engineering department for a Windows-based computer-aided drafting (CAD) program. What built-in Windows tool provides a comprehensive inventory that the administrator could utilize to ensure a comparable or better workstation that the organization can purchase?

A

YOU WERE SURE AND CORRECT

System Information

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37
Q

An organization has tasked a system administrator to provide a summary of the fixed and removable hard drives, solid-state drives, and optical drives on a Microsoft Windows 10 client. What Windows utility will display the needed summary?

A

YOU WERE SURE AND CORRECT

diskmgmt.msc

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38
Q

A hardware technician requires a comprehensive report about a PC’s hardware and software components for troubleshooting. What tool will produce the needed inventory of available resources, firmware, OS versions, driver file locations, environment variables, and network status?

A

THE CORRECT ANSWER

System Information

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39
Q

A cyber technician recently upgraded a stand-alone desktop computer’s antivirus software and identified decreased processing times. What Windows tool would aid in identifying CPU, memory, and disk drive utilization for troubleshooting?

A

THE CORRECT ANSWER

Performance Monitor

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40
Q

As an A+ technician, it is necessary to understand how to view and manage processes. For example, what tool allows a technician to expand and sort processes based on status, CPU usage, memory, disk, and network usage?

A

YOU WERE SURE AND CORRECT

Task Manager

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41
Q

A domain administrator needs to view the Windows security groups. Utilizing the Local Users and Groups (lusrmgr.msc) console provides the administrator with an advanced interface for configuring user accounts and security groups. What are the default user security groups they would see in a Windows domain? (Select all that apply.)

A

Administrators

Users

Guests

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42
Q

A system administrator needs to change a process currently set to start at startup, to “stop” for a stand-alone computer. What console tool allows an administrator to start, stop, and pause processes?

A

THE CORRECT ANSWER

Services Console

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43
Q

In a Microsoft Windows environment, a system administrator has identified a client PC on the domain with an optical drive that has stopped working after a driver update. What Windows console tool aids in the troubleshooting of the optical drive and its associated driver?

A

THE CORRECT ANSWER

The Device Manager console

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44
Q

What remotely accessible database stores operating system, device, and software application configuration information in a Microsoft Windows environment and allows manual edits to the Windows configuration?

A

YOU WERE SURE AND CORRECT

The Registry

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45
Q

In a Microsoft Windows environment, what is the function of the Task Scheduler?

A

THE CORRECT ANSWER

To run commands and scripts according to a calendar or event

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46
Q

In Windows, an administrator configures the power settings in the Power Options applet. What option uses the hibernation file to instantly resume from sleep, restore the previous system memory contents, and quickly make the computer ready for input?

A

THE CORRECT ANSWER

Fast startup

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47
Q

A system administrator establishes Windows domain user accounts in a Windows-only environment. After working through the administrative tools and adding the appropriate snap-ins for the Computer Management Console (MMC), what security groups could the sysadmin expect to maintain? (Select all that apply.)

A

Correct answer
Administrators

Correct answer
Users

Correct answer
Guest

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48
Q

A user needs to manually connect to a wireless network that does not broadcast its Service Set Identifier. Where will the user go to set up this connection?

A

YOU WERE SURE AND CORRECT

Network and Sharing Center

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49
Q

A system administrator received a request to troubleshoot a microphone and headset. After validating the hardware worked on a duplicate workstation, what applet within the Settings or Control Panel will allow the administrator to troubleshoot the output and adjust the level of the microphone or headset hardware?

A

THE CORRECT ANSWER

Sound

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50
Q

In MS Windows, an administrator adds user email accounts or links them to email profiles for other applications using the Accounts settings of the Mail applet in the Control Panel. What application does the system require on the local computer for the mail applet to be available?

A

YOU WERE SURE AND CORRECT

Outlook Client

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51
Q

In Windows, the Ease of Access and Accessibility settings allow users to configure the input and output options best suited for each user. What are the Ease of Access main settings groups? (Select all that apply.)

A

Hearing

Interaction

Vision

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52
Q

The Administrative Tools shortcut, located within the Control Panel, is home to what?

A

YOU WERE SURE AND CORRECT

Advanced Windows configuration consoles

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53
Q

A hardware break/fix technician replacing a failed hard drive on a MacBook computer has installed the operating system on the new drive. However, what accounts could the technician expect a desktop support specialist to have created and enabled when installing the macOS while setting up the operating system? (Select all that apply.)

A

Administrators

Guest

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54
Q

A user has called in a helpdesk ticket to adjust the mouse clicks required for opening items and shortcuts. Currently set to a single-click, the user has requested the double-click style. What tab would the help desk technician find this setting under the File Explorer Options?

A

YOU WERE SURE AND CORRECT

General

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55
Q

A user would like to adjust the power plan concerning what happens when closing the lid of their laptop computer. What are additional power management settings available under the advanced Power Options applet in a Microsoft Windows 2010 operating system? (Select all that apply.)

A

Correct answer
Display brightness

Correct answer
Universal Serial Bus (USB) selective suspend

Correct answer
Search and indexing behavior

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56
Q

A company’s network policies prohibit specific network traffic, so the network administrator will need to block particular traffic while allowing other traffic. What built-in Windows utility acts as a filter for inbound and outbound network traffic once turned on?

A

YOU WERE SURE AND CORRECT

Windows Defender Firewall

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57
Q

What applet relates to and is responsible for the searching, cataloging, and database maintenance in the Microsoft Windows Control Panel?

A

YOU WERE SURE AND CORRECT

Indexing Options

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58
Q

In the Windows File Explorer Options applet, which tab allows administrators to configure settings, such as hiding extensions, hiding protected operating system files, and managing hidden fields and folders?

A

THE CORRECT ANSWER

View

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59
Q

Microsoft recommends fast start-up for Windows computers. An administrator can enable it via the Power Options applet. Once enabled, how does fast start-up decrease boot times?

A

THE CORRECT ANSWER

By hibernation file utilization

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60
Q

A user is having issues with the sound cutting in and out on their computer. The user visits the audio card manufacturer’s website and downloads the latest version of the audio card driver. Where will the user go to install it?

A

YOU WERE SURE AND CORRECT

Device Manager

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61
Q

A network technician is troubleshooting a computer that is not communicating on the network. The technician wants to ensure the network adapter is working by entering a loopback address. Where can the technician do this?

A

YOU WERE SURE AND CORRECT

Network and Internet

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62
Q

A user wants to use a slideshow of family photos as the desktop background. Where will the user set this up?

A

YOU WERE SURE AND CORRECT

Personalization

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63
Q

A user is running a laptop plugged in at their desk and wants to change the power setting so that the laptop does not go to sleep until it has been idle for an hour. Where will the user configure this?

A

YOU WERE SURE AND CORRECT

System Settings

64
Q

In the past, automatic driver updates on the computer have caused a user to have issues with the display. Where can the user go to ensure that these types of optional updates do not install unless the user chooses them?

A

YOU WERE SURE AND CORRECT

Update and Security

65
Q

A user is having trouble communicating on the network. The user sees that the computer is an hour off when looking at the desktop. Where can the user go to set the computer to the correct hour to be able to communicate on the local network?

A

YOU WERE SURE AND CORRECT

Time and Language settings

66
Q

A company employee is trying to install a video editing app on the desktop by running the setup program, but the program will not install. Why is the employee having trouble with the installation?

A

YOU WERE SURE AND CORRECT

Apps settings

67
Q

A user is getting ready to play an eSport competition on the PC and wants to dedicate as many resources as possible to support the 3-D experience while playing. Where can the user configure the PC to support that?

A

YOU WERE SURE AND CORRECT

Gaming settings

68
Q

Several months ago, a user installed an app that allows them to listen to music, but they are now concerned that they may have allowed the app unnecessary permissions to other services on the PC. Where can the user check to see what permissions they have given the app?

A

THE CORRECT ANSWER

Privacy

69
Q

A user works with sensitive information and has configured their computer to lock after five minutes of inactivity. However, the user also has a complex password and is tired of typing it in every time the computer locks. Where can the user configure a biometric reader to log in rather than use the password?

A

THE CORRECT ANSWER

Account settings

70
Q

A network technician is entering the network configuration for a host and must enter the address that distinguishes the network ID from the host ID of the IP address. Which address is this?

A

THE CORRECT ANSWER

Subnet mask

71
Q

A user is connecting to their home folder at \server1\home$\jdoe. What is \server1\home$\?

A

YOU WERE SURE AND CORRECT

Shared folder

72
Q

A network technician must configure each client with the IP address and Transmission Control Protocol (TCP) port to forward traffic via a proxy in Network and Internet settings unless the organization uses which of the following? (Select all that apply.)

A

Autoconfiguring proxy

Transparent proxy

Intercepting proxy

73
Q

An organization had a high IT department turnover, and the technicians are not sure which IP addresses the previous technicians statically assigned to hosts. What can the technicians do to ensure they do not assign the same IP address to multiple devices?

A

THE CORRECT ANSWER

DHCP

74
Q

A home user wants their devices to keep the same IP addresses at all times, so the user is manually configuring all the hosts. Since the user’s router will forward all internet traffic, which address will the user configure to be the same as the gateway?

A

THE CORRECT ANSWER

DNS

75
Q

A network technician is building an Ethernet network using Cat5. What type of network will this be?

A

YOU WERE SURE AND CORRECT

Wired

76
Q

A network technician is configuring a network adapter. By default, which of the following protocols and services are on Ethernet and Wi-Fi adapters? (Select all that apply.)

A

Internet Protocol

Link-layer Topology Discovery

77
Q

A user is working on a laptop in a coffee shop and Windows Firewall has blocked all access, making the laptop undiscoverable. The user has connected to what kind of network?

A

YOU WERE SURE AND CORRECT

Public

78
Q

What can a network technician implement to ensure that their connection to the company network will be secure when company employees work from remote locations?

A

YOU WERE SURE AND CORRECT

VPN

79
Q

A user connects their laptop to the internet by connecting to their cellular phone provider’s network over their phone. The user is taking advantage of what type of connection?

A

YOU WERE SURE AND CORRECT

WWAN

80
Q

A network technician wants to provide users with an easy way to access shared folders. What can the technician configure to provide users with shortcuts to file server resources?

A

YOU WERE SURE AND CORRECT

Mapped drives

81
Q

A user powers on a device and begins searching for a familiar SSID. To what kind of network is the user attempting to connect?

A

YOU WERE SURE AND CORRECT

Wireless

82
Q

Every month, a user receives a bill from a provider that charges the user for the exact amount of computing, storage, and network resource units consumed the previous month. The provider bills the user for what kind of connection?

A

YOU WERE SURE AND CORRECT

Metered

83
Q

A network technician needs to determine how many hosts to place on a network. What address can the technician use to calculate that?

A

THE CORRECT ANSWER

Subnet mask

84
Q

Which of the following is an example of an external hardware token? (Select all that apply.)

A

USB security key

Smart card

85
Q

A user is upgrading a PC to be able to play the latest video game. What would the user most likely upgrade for this use case?

A

YOU WERE SURE AND CORRECT

Graphics card

86
Q

Which of these applications will fail to run on a Windows PC with a 64-bit CPU running a 32-bit OS? (Select all that apply.)

A

A 32-bit application installed with YUM

A 32-bit application installed with a .DMG

A 64-bit application installed with an .EXE

87
Q

When a user is installing new software on a desktop, it must meet certain desktop specifications, such as CPU and RAM resources, to install and run it. These specifications are known as what?

A

YOU WERE SURE AND CORRECT

System requirements

88
Q

A PC user is installing an application that creates a considerably high number of temporary files and saves large amounts of user-generated data. What system requirement is most relevant to the user’s situation?

A

YOU WERE SURE AND CORRECT

Storage requirements

89
Q

A Windows network administrator is remotely deploying new database software to individual desktops. What method would the administrator use to install the software from a network folder to Windows machines?

A

YOU WERE SURE AND CORRECT

Group Policy Object (GPO)

90
Q

What type of file represents a virtual mountable optical disk?

A

THE CORRECT ANSWER

ISO

91
Q

A desktop user is attempting to use a new 64-bit software application. Which of the following reasons could be why this software will not install and/or run on the desktop? (Select all that apply.)

A

The desktop does not meet RAM requirements.

The software is not compatible with the OS.

The CPU is 32-bit.

92
Q

A company requires employees to use a USB security key to access company-owned devices. This type of requirement would be known as what?

A

YOU WERE SURE AND CORRECT

External hardware token

93
Q

What would the main hardware requirement be for running multiple programs or applications simultaneously?

A

YOU WERE SURE AND CORRECT

More RAM

94
Q

A desktop owner is installing a new application on a macOS. What format would the setup file be?

A

THE CORRECT ANSWER

DMG

95
Q

What does Linux use to verify the authenticity of software packages obtained from an online source?

A

THE CORRECT ANSWER

A hash value

96
Q

A technician is installing software on Linux using setup files in the RPM file format. What package manager would the technician be using?

A

THE CORRECT ANSWER

YUM

97
Q

A technician is using the YUM package manager to install software on Linux. What setup file format does YUM use?

A

RPM

98
Q

Not supported by Windows Home Edition, what New Technology File System (NTFS) feature allows space on multiple physical disks to combine into volumes?

A

THE CORRECT ANSWER

Dynamic Disks

99
Q

What type of hardware platform is the only one without a fully supported compatible version of Windows?

A

YOU WERE SURE AND CORRECT

Smartphone

100
Q

A company is deciding what OS to use for its business operations. What OS choice would most limit their hardware options?

A

THE CORRECT ANSWER

macOS 11 Big Sur

101
Q

What is the maximum file size addressable by file systems with 32-bit allocation tables, such as FAT32?

A

THE CORRECT ANSWER

About 4 gigabytes

102
Q

Initially developed by Bell Laboratories in the 1960s, which operating systems originated from the UNIX kernel? (Select all that apply.)

A

iOS

macOS

Linux

103
Q

What file system feature supports compatibility between UNIX/Linux and Windows?

A

YOU WERE SURE AND CORRECT

POSIX Compliance

104
Q

Which part of a system’s cycle is no longer supported by its developer or vendor?

A

YOU WERE SURE AND CORRECT

End of life phase

105
Q

What file system feature catalogs metadata, such as file and folder locations and properties, to speed up searches?

A

THE CORRECT ANSWER

Indexing

106
Q

Currently only available for Pro for Workstations and Enterprise editions, what file system will be fully replacing NTFS?

A

THE CORRECT ANSWER

ReFS

107
Q

Which file system is only fully supported by Windows?

A

THE CORRECT ANSWER

NTFS

108
Q

What requirement of Windows 11 would cause a company using legacy hardware to delay upgrading the OS?

A

YOU WERE SURE AND CORRECT

A trusted platform module (TPM)

109
Q

Many of the most widely used operating systems such as Linux, macOS, and iOS originated from the same kernel developed over fifty years ago. What is the name of this source operating system?

A

YOU WERE SURE AND CORRECT

UNIX

110
Q

What compatibility issues might a web application have? (Select all that apply.)

A

User training and support

Network compatibility

111
Q

Which operating system can a technician only install to an NTFS-formatted partition?

A

YOU WERE SURE AND CORRECT

Windows

112
Q

Developed by Torvalds, which of these is the only fully open-source OS kernel?

A

YOU WERE SURE AND CORRECT

Linux

113
Q

Which file system is most commonly used for removable drives and USB flash drives?

A

YOU WERE SURE AND CORRECT

exFAT

114
Q

A user has an older desktop and is looking for a cheap option to upgrade the desktops’ ability to read and write data. What could the user use to accomplish this need?

A

THE CORRECT ANSWER

Solid state drive

115
Q

A user received a new laptop but realized they could not use their printer CD to install drivers and software. What kind of drive is the new laptop missing?

A

YOU WERE SURE AND CORRECT

Optical media drive

116
Q

A user reports their computer is becoming more and more sluggish. One recommendation was to reinstall the operating system. The user is not worried about data loss since they save their data to the cloud. What type of installation could a support technician do that may help cut down on the sluggishness without needing to order parts?

A

THE CORRECT ANSWER

Clean install

117
Q

A systems administrator is setting up new computers that will store large amounts of data. The hard drives are going to be four terabytes in size. What kind of hard drive partition should the administrator set up?

A

YOU WERE SURE AND CORRECT

GPT

118
Q

A user reports that the new external USB hard drive does not show up with an associated disk letter, even though the driver installed correctly. What could the support engineer do to get the hard drive functioning properly?

A

YOU WERE SURE AND CORRECT

Format the hard drive.

119
Q

What would describe the concept of development, testing, deployment, and end of life for software?

A

YOU WERE SURE AND CORRECT

Life cycle

120
Q

A support technician is working to do a clean-install upgrade on the computers for the company, but the technician wants to ensure user data and settings do not get lost during the upgrade. What could the technician do to not lose that data?

A

YOU WERE SURE AND CORRECT

Back up the data

121
Q

An IT department is looking to deploy three hundred new laptops and minimize the amount of configuration needed to set up the device. What could they use to prepare these computers for deployment with minimal setup?

A

THE CORRECT ANSWER

Use an image.

122
Q

What would a computer need to connect to for accessing the internet?

A

YOU WERE SURE AND CORRECT

Network

123
Q

A user reports that when plugging in the printer to the computer, the computer did not detect the printer. However, the printer worked as expected after the support technician replaced the cable. What kind of cable did the engineer replace?

A

YOU WERE SURE AND CORRECT

USB

124
Q

A small company is upgrading their computers to the latest operating system to increase the lifespan of their devices and cut down on costs. However, after upgrading a test device, they realize that some older peripherals are not recognized properly. What might be the root cause of the issue?

A

Third-party drivers are missing from the image.

125
Q

A support engineer is reinstalling an operating system for a user on their older desktop. However, after using a fresh Windows image from Microsoft, the network driver does not work. Since the system cannot connect to the internet, what could the engineer do to resolve the connectivity issue?

A

THE CORRECT ANSWER

Copy drivers from another computer.

126
Q

A system engineer is setting up a dozen new laptops and is using the PXE feature to boot and set up the computers automatically to minimize configuration time. What kind of setup method is the engineer using?

A

THE CORRECT ANSWER

Network-based

127
Q

A user called into the company help desk requesting the installation of the company’s expensing software on their cell phone. The help desk reports to the user that they can open the built-in feature of the phone to download the software. What feature of iOS would allow the user to install the expense software?

A

YOU WERE SURE AND CORRECT

App Store

128
Q

A support technician responds to a ticket about a tablet registering errant touches. The technician went to the tablet’s settings and set the sensitivity to low, which resolved the issue. What setting did the technician modify?

A

YOU WERE SURE AND CORRECT

Gesture

129
Q

A user wants to set up two workspaces within their Windows 11 device. What feature of Windows 11 would allow the user to have more than one workspace on the same computer?

A

THE CORRECT ANSWER

Multiple desktops

130
Q

What device creates hard copies of digital files from a computer?

A

YOU WERE SURE AND CORRECT

Printer

131
Q

What file format is for installing programs in macOS?

A

YOU WERE SURE AND CORRECT

DMG

132
Q

Apple devices have a password management application for network connections, email, iCloud data storage, and other related iOS device associations. What Apple feature allows users to utilize the same passwords securely across all macOS and iOS devices?

A

THE CORRECT ANSWER

Keychain

133
Q

What feature of an operating system (OS) or third-party application could protect against malicious actors?

A

YOU WERE SURE AND CORRECT

Antivirus

134
Q

A user works remotely and has two monitors. However, both screens are showing the same thing. What setting in Windows would allow the user to extend the screen to two instead of duplicating them?

A

YOU WERE SURE AND CORRECT

Displays

135
Q

Microsoft Windows computers utilize File Explorer to navigate files and folders. What macOS’s equivalent is always present and open in the Dock?

A

YOU WERE SURE AND CORRECT

Finder

136
Q

On an Apple Mac, what is the purpose of the COMMAND+OPTION+ESC option on a Mac operating system?

A

Force Quit

137
Q

What graphical user interface preference pane allows users to scale the desktop, adjust brightness levels, calibrate color profiles, and configure the display settings to adapt to ambient light conditions in a macOS environment?

A

YOU WERE SURE AND CORRECT

Displays

138
Q

A MacBook Pro user reports that they accidentally deleted a couple of important files. What macOS feature could the user run to restore files?

A

YOU WERE SURE AND CORRECT

Time Machine

139
Q

A support technician assists a user in setting up their new computer. The user mentioned that they have an external hard drive they would like to use to prevent data loss should the computer fail. What function could the technician implement to help prevent data loss?

A

YOU WERE SURE AND CORRECT

Backup

140
Q

Apple Macs have NOT had an optical drive since 2016. What application tool enables Mac users to access an optical drive on another computer, Windows, or Mac?

A

YOU WERE SURE AND CORRECT

Remote Disc

141
Q

Users of desktop computers running the Linux operating systems often forego malware protection, falsely believing the system is secure due to its inherent security. What is a Linux antivirus and malware protection product that is freely available to the general public?

A

THE CORRECT ANSWER

Clam

142
Q

On a computer running a Linux operating system, what tool provides a means for users to search and filter the contents of files?

A

THE CORRECT ANSWER

grep

143
Q

A Linux system administrator received a request to modify the owner of a directory from an employee that is no longer at the company to the department head. What Linux command would the system administrator utilize to modify file or directory ownership?

A

THE CORRECT ANSWER

chown

144
Q

The Linux command line offers a user the ability to manipulate the operating environment more efficiently than a graphical user interface. However, utilizing the wrong command with privileged access can quickly compromise a Linux operating system. When a user is unsure how to use a command or how the command line tool switches work, what command, when typed, provides usage help?

A

THE CORRECT ANSWER

man

145
Q

What would the df command do when typed in the terminal of a Linux operating system environment?

A

YOU WERE SURE AND CORRECT

Provides memory usage.

146
Q

A network administrator is responsible for a mixed operating system environment, running Windows and Linux. What protocol on the Linux operating system enables the integration of Linux and Windows system file and directory sharing through Server Message Block (SMB) compatible file sharing?

A

THE CORRECT ANSWER

Samba

147
Q

An inexperienced user new to the Linux operating system can use the man or –help command to learn command usage. What Linux command would display the content of a directory?

A

YOU WERE SURE AND CORRECT

ls

148
Q

A Red Hat Linux system administrator must regularly install new software packages and updates as part of their job responsibilities. What tool facilitates package installation and updates in a Red Hat environment?

A

YOU WERE SURE AND CORRECT

Yum

149
Q

As part of weekly maintenance tasks, a Linux system administrator requires memory usage by the directory, file system, and space used reports. What Linux command provides these details when typed in the terminal window?

A

THE CORRECT ANSWER

df

150
Q

On a computer running a Linux operating system, what does the chown command do?

A

THE CORRECT ANSWER

Modify file or directory owner.

151
Q

A Linux system administrator currently logged on at the user level needs to temporarily elevate their administrative privileges to install a software package. From the terminal window, what command enables temporary rights escalation?

A

THE CORRECT ANSWER

sudo

152
Q

In Linux, what protocol provides Server Message Block (SMB) file-sharing compatibility?

A

Samba

153
Q

What command would a knowledgeable Linux user use when searching for files on a Linux operating system computer?

A

THE CORRECT ANSWER

find

154
Q

A system administrator has identified suspicious behavior on a user workstation running a Linux operating system. What provides the system administrator a list of the processes running on the system to identify the suspicious behavior? (Select all that apply.)

A

PS and Top

155
Q

Linux has several shells, also called terminals, that provide a command environment where users can interact with the operating system, most notably the Bash, zsh, and ksh shells. What command would Linux users type in the Linux terminal to see the contents of a directory?

A

THE CORRECT ANSWER

ls

156
Q

Users of desktop computers running the Linux operating systems often forego malware protection, falsely believing the system is secure due to its inherent security. What is a Linux antivirus and malware protection product that is freely available to the general public?

A

Clam

A+1102 2.0 (5 decks)

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