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901 Flashcards

1
Q

Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data?

A. DVD RW

B. CD-ROM

C. Tape backup

D. DVD+R DL

A

D. DVD+R DL

DVD RW - doesn,t mention it is single layer or dual layer. and the size is 4.7 GB

CD-ROM- 700 MB

Tape backup use for extremely large storage

DVD+R DL- Dual Layer, so 8.5 GB

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2
Q

A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The line connected to the expansion card is MOST likely which of the following cable types?

A. Coaxial

B. CAT3

C. CAT6

D. Multi-mode fiber

E. Single-mode fiber

A

Ans. CAT6

Cat5E can run Gig Ethernet but Gig does push the limits of Cat5E.

If I was re-cabling the building then I would run CAT6 for everything as the cost difference is not that great. CAT6 will help with any longer runs

Cat 5E is not an option here so Cat6 is most likely ans

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3
Q

A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?

A. The touchpad

B. The mouse wheel

C. The multimedia keys

D. The digitizer

A

A. the touchpad

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4
Q

An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan?

A. CRT

B. CCFL LCD

C. IPS LCD

D. LED LCD

A

D. LED LCD

CRT, CCFL, IPS LCD uses backlight technology which is not so clearly visible as LED LCD technologies

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5
Q

A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?

A. To validate proper wiring of the network jack

B. To confirm continuity of the conductors

C. To locate the position of the cable on a patch panel

D. To test the transmission quality of the connection

A

C. To locate the position of the cable on a patch panel

Toner Generator and Probe

The toner generator and probe, as shown in Figure 3, is a two-part tool. The toner part is connected to a cable at one end using specific adapters. The toner generates a tone that travels the length of the cable. The probe part traces the cable. When the probe is in near proximity to the cable to which the toner is attached, the tone can be heard through a speaker in the probe.

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6
Q

A technician receives a call that a client’s PC is not booting after a recent test of the building’s back- up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system’s fans begin running much louder and faster. Which of the following is the MOST likely issue?

A. The motherboard was damaged by the power test.

B. The PC’s RAM was affected by ESD.

C. The power supply was damaged and is nonfunctional.

D. The hard drive was erased due to the power test.

A

A. The motherboard was damaged by the power test.

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7
Q

A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause?

A. Duplex unit

B. Toner cartridge

C. Imaging drum

D. Pickup rollers

A

C. Imaging drum

Laser printer prints vertical line or streaks on every page

Possible cause: Drum is damaged or Toner is not evenly distributed in the cartridge.

Solutions:
Replace the drum or replace the toner cartridge when it contains the drum
Remove and shake the toner cartridge

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8
Q

A technician needs to boot a PC from a USB drive. Which of the following settings “should be disabled” to accomplish this task?

A. Fast Boot

B. UEFI Admin Password

C. Secure Boot

D. Legacy Boot

A

C. Secure Boot

Secure boot - Secure Boot is a UEFI security standard that ensures that a computer only boots an OS that is trusted by the motherboard manufacturer. Secure boot prevents an “unauthorized” OS from loading during startup.

Trusted Platform Module (TPM) – This is a chip designed to “secure hardware” by storing encryption keys, digital certificates, passwords, and data. TPM is used by Windows to support BitLocker full-disk encryption.

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9
Q

Which of the following types of expansion slots is MOST frequently found in blade servers?

A. PCIe

B. PCI

C. PCI-X

D. miniPCI

A

C. PCI-X

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10
Q

A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend?

A. Tablet

B. Smart camera

C. Phablet

D. Web camera

A

C. Phablet

Which of the following “mobile devices” would a technician MOST likely recommend?

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11
Q

A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC. Which of the following should the technician use to preserve the NIC?

A. ESD mat

B. ESD wrist strap

C. Sealable plastic bag

D. Anti-static bag

A

D. Anti-static bag

because it is asking for perseverance of NIC which is stored in anti-static bag to prevent from static current

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12
Q

A technician needs to replace a computer’s hard drive. Which of the following should the technician do FIRST?

A. Remove network connections

B. Remove the RAM

C. Self ground on the computer case

D. Disconnect power to PC

A

D. Disconnect power to PC

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13
Q

When a user’s computer boots, a message shows that reads: “Alert! Cover previously removed.” Which of the following was configured in the BIOS to cause this alert?

A. Boot sequence

B. Date/time clock settings

C. Intrusion detection

D. Virtualization support

A

C. Intrusion detection

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14
Q

Which of the following ports is used by default for IMAP traffic?

A. 53

B. 110

C. 143

D. 443

A

C. 143

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15
Q

Which of the following ports is used for POP3 traffic by default?

A. 25

B. 110

C. 143

D. 443

A

B. 110

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16
Q

A technician is asked to verify that a CAT5 patch cord, created by another technician, is in working order. Which of the following tools should the technician use to verify the patch cord?

A. Multimeter

B. Toner probe

C. Loopback plug

D. Cable tester

A

D. Cable tester

Multimeter - A device that measures AC/DC voltage, electric current, and other electrical characteristics.

Power supply tester - A device that checks whether the computer power supply is working properly. A simple power supply tester might just have indicator lights, while more advanced versions show the amount of voltage and amperage.

Cable tester - A device that checks for wiring shorts, faults, or wires connected to the wrong pins.

Toner probe part traces the cable, requires toner generator too

Loopback plug - A device that connects to a computer, switch, or router port to perform a diagnostic procedure called a loopback test. In a loopback test, a signal is transmitted through a circuit and then returned to the sending device to test the integrity of the data transmission.

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17
Q

Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?

A. Acquire the appropriate tools that are going to be used.

B. Touch the case to discharge static.

C. Remove loose jewelry.

D. Refer to manufacturer documentation.

A

B. Touch the case to discharge static.

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18
Q

Which of the following socket types is for an Intel CPU?

A. F

B. 940

C. AM3

D. 1156

A

D. 1156

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19
Q

Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?

A. RG-6

B. CAT3

C. RG-59

D. Multi-mode

A

B. CAT3

Phone line uses CAT3 Cable

Thicknet or 10BASE5 - Used in networks and operated at 10 Mb/s with a maximum length of 1640.4 ft. (500 m.)

Thinnet 10BASE2 - Used in networks and operated at 10 Mb/s with a maximum length of 607 ft. (185 m.)

RG-59 - Most commonly used for cable television in the United States

RG-6 - Higher quality cable than RG-59, with more bandwidth and less susceptibility to interference

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20
Q

Which of the following memory types has 184 pins?

A. DDR3

B. DDR

C. SDRAM

D. DDR2

A

D. DDR2

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21
Q

The term SFF refers to which of the following?

A. CPU speed

B. Memory size

C. Motherboard size

D. HDD size

A

C. Motherboard size

Small Form Factor

the size of an SFF case is usually measured in litres

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22
Q

A threaded coaxial connector used to connect to a TV tuner is MOST often referred to as which of the following?

A. F-connector

B. RJ-11 connector

C. IEEE 1394 connector

D. RJ-45 connector

A

A. F-connector

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23
Q

A dial-up modem uses which of the following types of connectors?

A. RJ-11

B. RG-59

C. RJ-45

D. RG-6

A

A. RJ-11

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24
Q

The MAXIMUM transfer rate of eSATA is:

A. 1.54 Mbps.

B. 2.0 Gbps.

C. 3.0 Gbps.

D. 480 Mbps.

A

C. 3.0 Gbps.

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25
Q

A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install?

A. 4/8-pin 12v

B. 6/8-pin Molex

C. 20-pin main

D. 24-pin main

A

B. 6/8-pin Molex

26
Q

A PC cannot connect to the network. A network card was purchased without documentation or driver discs. Which of the following is the BEST way to install it into this machine?

A. From the PC, download and install the drivers

B. Run Windows update to install drivers

C. Copy drivers to flash drive and install

D. Purchase the disc online and install

A

C. Copy drivers to flash drive and install

27
Q

Which of the following requires a MINIMUM of four hard drives?

A. RAID 0

B. RAID 1

C. RAID 5

D. RAID 10

A

D. RAID 10

28
Q

A coworker has reported that someone has engaged in prohibited activity. The supervisor has asked the technician to quarantine the PC until police arrive. Which of the following should the technician do? (Select TWO).

A. Allow the user to continue working

B. Check for viruses

C. Re-image the hard drive

D. Document time/date for later reference

E. Prevent users from accessing the PC

F. Turn off PC

A

D. Document time/date for later reference

E. Prevent users from accessing the PC

29
Q

A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?

A. Split the onboard video port.

B. Update the video drivers to allow for multiple monitors.

C. Add an adaptor to the onboard VGA port.

D. Install a video card with multiple DVI ports.

A

D. Install a video card with multiple DVI ports.

Explanation:

Dual digital monitors can be easily setup by using a video card with multiple DVI ports.

You can set up as many monitors as the DVI ports on the video card allow you to do so.

30
Q

A customer has purchased a 1TB internal hard drive. The customer would like to have it installed as a data drive in their existing system. The technician discovers there is no spare power supply connector for the new hard drive. Which of the following would enable the technician to EASILY accomplish the task? (Select TWO).

A. Replace the existing hard drive.

B. Replace the power supply.

C. Remove the floppy disk.

D. Remove the CD-ROM.

E. Split an existing power connection.

A

D. Remove the CD-ROM.

E. Split an existing power connection.

31
Q

Which of the following pin pairs remain with the same wire color for either T568A or T568B?

A. Pair 1 & 8

B. Pair 2 & 7

C. Pair 3 & 6

D. Pair 4 & 5

A

D. Pair 4 & 5

32
Q

Which of the following would be included when documenting the MOST recent policy on corporate behavior?

A. Page numbers

B. Author of the document

C. A complete table of contents

D. Last revision dates and version numbers

A

D. Last revision dates and version numbers

33
Q

Which of the following represents a wiring standard for connectors of twisted pair cables?

A. Fiber

B. T568A

C. IEEE1394

D. CAT5

A

B. T568A

34
Q

Which of the following connectors would be found on a coaxial cable? (Select TWO).

A. BNC

B. LC

C. IDE

D. F

E. ST

A

A. BNC

D. F

35
Q

Which of the following BIOS features should be enabled to increase security of the physical computer?

A. Chassis Intrusion Detection

B. Advanced Configuration and Power Interface

C. Antivirus Software

D. Temperature Monitoring

A

A. Chassis Intrusion Detection

Detection is key word

36
Q

Which of the following amounts of memory BEST represents the upper limit of RAM when using a 32-bit architecture?

A. 2 GB

B. 4 GB

C. 6 GB

D. 16 GB

A

B. 4 GB

So, the number of bytes it can address is 2^32 bytes, or 4GB. So it makes sense to me that most 32 bit machines limit the amount of ram to 4gb (ignoring PAE).

Theoretically, there is no limit. Even 32-bit CPUs can have an address space above 4 GB. It depends on how the memory management system is implemented in hardware, which is usually independent of the CPU’s word length. Pointers in programs are always word-length, but these are virtual addresses anyways (and not physical), so they are further mapped into a different address space. – Breakthrough

37
Q

Which of the following would be an example of prohibited content?

A. Third party proxy sites

B. Malicious cookie

C. Detected virus

D. Unwanted pop-up

A

D. Unwanted pop-up

38
Q

Which of the following is NOT a best practice when prohibited activity is suspected?

A. Back up the hard drive

B. Turn off the computer

C. Document the incident

D. Identify the content

A

B. Turn off the computer

39
Q

When installing multiple SCSI drives in a system, which of the following is correct?

A. All drives must have the same SCSI ID.

B. Drives will be automatically assigned an ID by the controller.

C. Drives in the same RAID array must have the same SCSI ID.

D. Each drive must have a different SCSI ID.

A

D. Each drive must have a different SCSI ID.

Small Computer System Interface (SCSI)

This identification number, known as the SCSI ID is set with jumpers on the back of the drive. All the drives in the SCSI chain must have a different number.

http://www.textfiles.com/computers/scsi.txt

40
Q

A user, Joe, notices his laptop performance decreases while playing multimedia files. Which of the following would MOST likely increase performance?

A. Install a high-end graphics card with onboard memory.

B. Replace the sound card with a higher quality product.

C. Upgrade the CPU.

D. Increase SODIMM memory.

A

D. Increase SODIMM memory.

41
Q

Which of the following would be the MOST important factor to consider when building a virtualization workstation?

A. High-end graphics card with onboard memory

B. A compact form factor

C. Dual monitor support

D. Maximum RAM and CPU cores

A

D. Maximum RAM and CPU cores

Explanation:

Virtualization requires a lot of memory and processing power. If you install 2 or 3 operating

systems, you will be needing memory and processors to keep them running in optimal condition.

Therefore, you need maximum RAM and CPU cores to make sure you have enough resources

for your virtualization platform.

42
Q

A technician completing a server room build out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which devices the cables are run to?

A. Toner probe

B. Multimeter

C. Cable tester

D. Loopback plug

A

A. Toner probe

Keypoint is un-terminated network cables that are not labeled.

Multimeter - A device that measures AC/DC voltage, electric current, and other electrical characteristics.

Power supply tester - A device that checks whether the computer power supply is working properly. A simple power supply tester might just have indicator lights, while more advanced versions show the amount of voltage and amperage.

Cable tester - A device that checks for wiring shorts, faults, or wires connected to the wrong pins.

Toner probe part traces the cable, requires toner generator too

Loopback plug - A device that connects to a computer, switch, or router port to perform a diagnostic procedure called a loopback test. In a loopback test, a signal is transmitted through a circuit and then returned to the sending device to test the integrity of the data transmission.

43
Q

After making a long CAT5 cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the BEST alternative tool to determine whether there are any breaks or shorts in the cable?

A. Multimeter

B. Voltmeter

C. Loopback plug

D. Punchdown tool

A

A. Multimeter

Keypoint: does not have cable tester

44
Q

Which of the following are standard AMD processor socket types? (Select TWO).

A. 1366

B. 1155

C. 940

D. LGA

E. F

A

C. 940

E. F

45
Q

Which of the following is the form factor of a standard VGA connector?

A. DB-15

B. DB-9

C. DIN-6

D. DB-25

A

A. DB-15

46
Q

A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?

A. Express card 54

B. USB 2.0

C. PCIe

D. Port replicator

A

A. Express card 54

47
Q

A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following liquids is MOST likely used for cooling?

A. Iodine

B. Mercury

C. Thermal paste

D. Oil

A

D. Oil

48
Q

Which of the following ISP types requires an RJ-11 connection to the PC?

A. Cellular

B. Cable

C. Dial-up

D. WiMAX

A

C. Dial-up

Cellular dont need any connections

cable use RJ45

Dial up use RJ-11

WiMax is wireless

49
Q

In order to use an Intel Core 2 Duo processor, which of the following sockets MUST be on the motherboard?

A. LGA 755

B. LGA 1155

C. LGA 1156

D. LGA 1366

A

A. LGA 755

50
Q

A user is trying to print pictures from their camera to a PAN printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the MOST likely cause?

A. The camera’s Bluetooth option is not set for discoverable.

B. Ink needs to be replaced in the printer.

C. Bluetooth is turned off on the printer.

D. The camera does not have the printer drivers installed.

A

C. Bluetooth is turned off on the printer.

51
Q

Which of the following channels should a technician choose when installing multiple wireless access points for a small office home office (SOHO) network to provide the MINIMAL interference?

A. 1, 6,11

B. 2, 5,10

C. 3, 7,9

D. 4, 5,8

A

A. 1, 6,11

52
Q

Which of the following display types is likely to draw the LEAST amount of power?

A. LCD

B. LED

C. CRT

D. Plasma

A

B. LED

53
Q

Which of the following display types is MOST likely to have problems with light and glare?

A. Plasma

B. LED

C. OLED

D. LCD

A

A. Plasma

54
Q

Which of the following is the MAIN difference between an LCD display and an LED display?

A. The ability to use external displays

B. The source of the backlighting

C. The viewable size of the display

D. The size of the pixel display

A

B. The source of the backlighting

55
Q

Which of the following printer processes would be LEAST suitable for creating archival documents?

A. Thermal

B. Inkjet

C. Laser

D. Impact

A

A. Thermal

Explanation:

The printed area from a Direct Thermal printer can potentially fade over time. If the label is exposed to excessive light or heat the material will darken to the point that text may become unreadable and barcodes may lose their ability to be scanned. For this reason, Direct Thermal printing cannot be recommended for “lifetime” applications. While the readability of labels printed with Direct Thermal printing can vary greatly depending upon the environment that the labels are used in, the printing technology still provides enough of a lifespan for common bar code applications such as shipping labels, receipt labels, and nametag labels.

56
Q

When printing forms that need to be copied using carbon paper, which of the following technologies is BEST suited?

A. Laser

B. Thermal

C. Inkjet

D. Impact

A

D. Impact

57
Q

Which of the following would a technician need to setup a cable modem at a customer’s home? (Select TWO).

A. Coaxial

B. CAT5e

C. PVC

D. Plenum

E. Fiber

A

A. Coaxial
B. CAT5e

Explanation:

You need a coaxial cable that carrier TV and internet signals. Attach it to a cable modem and then use CAT5e to connect the computer to the modem.

58
Q

Which of the following characteristics of wireless networks is TRUE?

A. 802.11g operates at 5.0Ghz.

B. 802.11n has a greater reach.

C. 802.11a operates at 2.4Ghz.

D. 802.11b is the fastest.

A

B. 802.11n has a greater reach

59
Q

A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT?

A. Install and test the closest match to that printer model from Windows.

B. Visit the vendor’s website and download the most recent driver for that printer.

C. Research the issue on the Internet and try to find a solution.

D. Reinstall the printer driver from the CD that came with the printer.

A

B. Visit the vendor’s website and download the most recent driver for that printer.

60
Q

A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT?

A. Install the manufacturer’s drivers

B. Run Windows Updates

C. Reboot the machine

D. Flash the BIOS

A

A. Install the manufacturer’s drivers

901 (2 decks)

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