9 Marketing And Sales Flashcards

1
Q

What is strategy always about

A

How to compete

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2
Q

Blue ocean vs red ocean

A

Blue ocean: uncontested, growing market

Red ocean: saturated, overdeveloped (fierce competition)

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3
Q

3 pillars of marketing and sales

A

1) brand
2) sales funnel
3) content (what u put into customer journey)

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4
Q

What does sales funnel do & result in

A

Process form potential to buying customer, results in customer journey

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5
Q

Branding toolkit (4)

A

1) Name & logo
2) golden circle
3) vision, mission, values
4) founding story (why you, why this)

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6
Q

Golden circle: Reihenfolge

A
  1. why
  2. how
  3. what
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7
Q

How to sell your brand with golden circle

A

1) we believe that… (vision of better world/customer life)
2) work everyday to achieve… (by doing)
3) our products are a result of that, want one?

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8
Q

Example golden circle apple

A
  1. why: we believe that using a computer should be fun and accessible for everyone
  2. how: therefore we work everyday to create beautifully designed and easy-to-use computers
  3. what: our great computers are a result of just that, what one?
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9
Q

Why do people buy products according to golden circle:

A

People buy why you do it (if ppl believe in what you believe in, you can sell them anything)

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10
Q

Vision-mission-values: foundation for what

A

Foundation for strategy and culture

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11
Q

Vision statement

A

Future position: long-term goal (e.g.: best car comp by driving transition to electric)

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12
Q

Mission statement

A

Purpose/primary objectives (e.g. fight climate change)
-> present: what it does, whom serves, how serves them

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13
Q

Values

A

Principles/behavioral standards

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14
Q

Using golden circle for VMV

A
  1. vision - WHY: how achieve better future
  2. mission - HOW: inspire to buy to achieve better world/lief
  3. values - WHAT/mission/vision: standards to guide business actions
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15
Q

Sales funnel: what does it do

A

Converting potential lead into paying customer

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16
Q

Steps of sales funnel

A
  1. awareness
  2. interest
  3. decision
  4. action
  5. loyalty
17
Q

Customer journey: steps

A
  1. awareness
  2. consideration
  3. trial
  4. purchase
  5. loyalty
18
Q

Customer journey: Awareness

A

Creating brand awareness (social media, videos)

19
Q

Customer journey: consideration

A

educate (website, blogs, newsletter, free downloads) -> already subscribed to newsletter/social media

20
Q

Customer journey: trial

A

Evaluation: Convince you are best (free trial, case studies, reviews)

21
Q

Customer journey: purchase

A

Purchase

22
Q

Customer journey: loyalty

A

Create loyal customer: customer service, social media communities, tutorials, loyalty bonuses
-> these customers will: word of mouth, repeat purchase

23
Q

Different categories customer journey

A
  1. situation
  2. touch points (interactions)
  3. actions (lead to conversion)
  4. emotions
  5. company actions
24
Q

Two main categories customer journey

A
  1. actions (how attract customer)
  2. channel (communication)
25
Q

What does customer journey show

A

How customers engage with/ product or service

26
Q

What part of the Business model canvas do you use for customer journey

A

Channels and customer relations

27
Q

Sales funnel vs customer journey (similarity and difference)

A

Similarity: optimise converting prospects into customer and beyond
Difference: focus, perspective, metric

28
Q

Explain three differences sales funnel customer journey

A

Sales funnel vs customer journey
- focus: conversion process vs experience with brand
- perspective: organization vs customer (provide value, meet needs, emotions)
- metric: quantitative vs quantitative and qualitative