8.4 Needs Analysis

Question 1

What does a Needs analysis helps identify?

Answer 1

possible barriers to change.

Question 2

When an organization decides that it wants to change and wants to overcome resistance to change at all levels within the organization, the HR professional should do what?

Answer 2

design interventions at the individual, departmental, and organizational levels

Question 3

When an Evaluation of an OD intervention is completed through Objective methods what is analyzed?

Answer 3

analysis of key metrics such as rate of absenteeism, rate of turnover, or productivity.

Question 4

When an Evaluation of an OD intervention is completed through Subjective methods what is analyzed?

Answer 4

surveys or interviews

Question 5

True or False: HR professionals typically only have to overcome resistance to change from the line workers or employees at lower levels of the organization.

Answer 5

False
HR professionals typically have to overcome resistance to change at all levels within the organization. Typically, managers ask, what could keep the employees from embracing our desired change?” Possible answers may include:

1) Lack of knowledge or skills to embrace the change
2) Lack of motivation to change
3) Inadequate or unclear communication of what the change entails and why the change is needed
4) Unclear goals and expectations.

Question 6

Which of the following statements about attitude surveys is not true?

Attitude surveys can create expectations from employees and cause them to feel management is not listening
They can cause employees to believe management cannot be trusted
They are usually poorly done
Professionals recommend them

Answer 6

Professionals recommend them

Question 7

True or False: As problems arise in the implementation of an OD intervention, it is important for HR professionals to keep to their original plan and not make changes, because that might cause the intervention to fail.

Answer 7

False
As implementation problems arise, organizations must use their knowledge and ability to adapt and learn to improve the change management process.

Question 8

Which of the following is a subjective method for implementing the evaluation of an OD intervention?

Absenteeism
Productivity
Performance appraisals
Tardiness

Answer 8

Performance appraisals

Question 9

True or False: Designing OD Interventions to include all levels of the organization including individual, department, and organizational levels helps promote attitude, behavior, and value changes.

Answer 9

True

When an organization decides that it wants to change, the HR professional should design interventions at the individual, department, and organizational levels. Such efforts typically promote attitude, behavior, and value changes. Examples of interventions include team building, executive coaching, organizational redesign/restructure, and various management and employee trainings.