8.0 Quizzes Flashcards
You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective?
Direct Capture of Objectives (DCO).
What are two benefits of following Pega guardrails.
Build applications that are easier to maintain and have fewer defects.
Track compliance with Pega best Practices.
What role uses Dev Studio?
Advanced application developer
What role uses Admin Studio?
System administrator
What role uses App Studio?
UX/UI developer
What role uses Prediction Studio?
Data scientist
Adding instructions to a step _____.
describes to an end user what should be done in a step.
When modeling the life cycle of a case, stages represent a ____ or a ____.
transfer of authority
or a
significant change in the status of a case.
A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update?
At the beginning of the step.
When modeling the life cycle of a case, alternate stages ____ and ____.
represent exceptions to the normal course of events
and
can be sequenced into primary stages
What type of step typically requires contextual instructions?
Collect information
Start of service level: 20
Goal interval: 10, 8 hrs
Deadline interval: 20, 24 hrs
Passed Deadline interval: 20, 24 hrs
The service level provides a four-hour initial delay. If the case urgency is set to 10 and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon Wednesday?
- The assignment urgency begins at 10. The urgency then increments to 30 when the assignment is ready at 1pm Monday. The urgency then increments to 40 when the goal interval ends at 9pm Monday. The urgency then increments to 60 when the deadline interval ends at 1pm Tuesday. The urgency does not increment again until 1pm Wednesday.
What two terms should a developer configure before delegating a rule
- An access group that has access to the production ruleset 2. an unlocked ruleset added to the application rule as a production ruleset
Select two benefits of adopting a rule delegation strategy
- Adopting a rule delegation strategy enables business users and architects to focus on their specific tasks related to application development and maintenance. 2. Adopting a rule delegation strategy can help improve the business ability to adapt to changing business conditions.
A manager has requested a report that shows the purchase request for each of the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition?
Use the cost center column to group the results
A manager requests a report that contains the following columns: create date, case ID, create operator, and work status. You must sort the Case ID values so the case with the highest ID value appears at the top of the list and descends in order. How would you design the report definition to support this requirement?
For the Case ID property, select highest to lowest sort type.
Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New. How would you configure the report filter to support this requirement?
Create two conditions: work status does not equal New, AND creation date is equal to previous quarter.
In a job application case, a hiring manager needs to receive an automatic email notification when the case reaches a Collect Work Sample assignment. How would you configure this correspondence requirement?
Enable assignment notifications for the case type.
What three questions should you answer to create effective correspondence?
- Who is the user that receives the correspondence? 2. When does the correspondence need to be sent? 3. How will the correspondence be sent?
Which two statements identify why you should automate correspondence?
- Automating correspondence allows you to send timely communication. 2. Automating correspondence allows for sending consistent information to users.
The goal milestone in a service level defines that amount of time ____.
in which the case or step should be completed.
The primary purpose of a service level is to ____.
help ensure timely completion of assignments