8 standards aged care Flashcards
Quality standard 1 ?
Consumer dignity and choice
Explain consumer dignity and choice
I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.
Quality standard 2 ?
Ongoing assessment and planning
Quality standard 3 ?
Personal care and clinical care
Quality standard 4 ?
Services and supports for daily living
Quality standard 5 ?
Organisation’s service environment
Quality standard 6 ?
Feedback and complaints
Quality standard 7 ?
Human resources
Quality standard 8 ?
Organisational governance
Explain Ongoing assessment and planning
I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.
Explain Personal care and clinical care
I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.
Explain Services and supports for daily living
I get the services and supports for daily living that are important for my health and well-being and that enable me to do the things I want to do.
Explain Organisation’s service environment
I feel I belong and I am safe and comfortable in the organisation’s service environment.
Explain Feedback and complaints
I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.
Explain Human resources
I get quality care and services when I need them from people who are knowledgeable, capable and caring.
Explain Organisational governance
I am confident the organisation is well run. I am a partner in improving the delivery of care and services.
