8. REDESIGN

Question 1

product innovation

Answer 1

Development of new products or the addition of new features to existing products

↳ but opportunities to attract new customers through product innovation are not endless

Question 2

process innovation

Answer 2

Redesign of processes such that customers are drawn to buy the products or services that these processes generate

Question 3

redesign motives

Answer 3

○ Poor process design
○ Organizational change
○ Environmental change

Question 4

organizational entropy

Answer 4

measure of level of disorder in a business process since they gorw more complex overtime

Question 5

Redesign elements

Answer 5

1. Internal or external customers
2. Business process operation
3. Business process behavior
4. Organization and the participants in the process:
   ○ Organization structure
   ○ Organization population
5. Information the process uses or creates
6. Technology the process uses
7. External environment

Question 6

redesign approaches - 3 levels of abstraction

Answer 6

1. highest level
2. next lower level
3. lowest level

Question 7

redesign orbit

Answer 7

-Transactional methods: incremental solution of problems

-Transformational methods: breakthrough innovation

-Analytical methods: mathematical and quantitative focus

-Creative methods: rely on human creativity and ingenuity

-Inward-looking methods: insider’s perspective

-Outward-looking methods: outsider’s perspective

Question 8

transactional methods

Answer 8

-7FE framework
-heuristic process redesign

Question 9

transformational methods

Answer 9

-business process reengineering
-product based design

Question 10

7FE framework

Answer 10

1. prepare stage: collection of inputs
2. generate stage: generation of redesign ideas
3. validate stage