8 ITIL® practices Flashcards
What practice ensures that the organization’s information is protected through the prevention, detection and correction of any information security incident.
Information security management
What practice ensures that relationships are built and maintained between the organization and its key stakeholders.
Relationship management
An organization’s primary purpose is to co-create value with its customers. What practice ensures that the organization’s suppliers are managed effectively so that the organization can continue to deliver quality products and services.
Supplier management
What practice ensures that these assets are planned for and managed for their full lifecycle.
IT asset management
What practice ensures that services and service components are systematically observed so that important changes to infrastructure, services, business processes and information security events are recorded and reported.
Monitoring and event management
What practice ensures that new services and features are efficiently released to customers.
Release management
What practice ensures that accurate and reliable information about the configuration of these services is available when and where they’re needed.
Service configuration management
What practice ensures that “new or changed hardware, software, documentation, processes, or any other component” are successfully transitioned to live environments.
Deployment management
