7C'S OF COMMUNICATION Flashcards
7’c of communication
Completeness
Conciseness
Consideration
Concreteness
Clarity
Courtesy
Correctness
completeness
Message Receiver- either listener or reader, desire complete information to their question. e.g. a query by a customer
Provide complete information in a short span of time.
If possible, provide some extra information which he/she does not know and which may be useful to him.
In this way you can maintain a good business relation with him, otherwise he may switch to an other company.
Five W’s
One way to make your message complete is to answer the five W’s.
WHO?
WHAT?
WHEN?
WHERE?
WHY?
The five question method is useful when you write requests, announcements, or other informative messages.
conciseness
Conciseness means “convey the message by using fewest words”.
“Conciseness is the prerequisite to effective communication.” As you know that all of us are short of time .
Hence a concise message save the time for both, the receiver and the giver.
How To achieve Conciseness ?
Avoid wordy expression For eg. use “Now” instead of “At this time”
Include only relevant material – Stick to the Purpose
Avoid unnecessary repetition.
Consideration
Consideration means – To consider the receiver’s Interest/Intention.
It is very important in effective communication while writing a message you should always keep in mind your target group
Three specific ways to indicate consideration
Focus on “you” instead of “I” or “We”
Show audience benefit or interest of the receiver
Emphasize positive, pleasant facts.
To create considerate, audience-oriented messages, focus on how receivers will benefit, what they will receive, and what they want or need to know.
Concreteness
It means that the message should be specific instead of general. Misunderstanding of words creates problems for both parties (sender and receiver).
When you talk to your client always use facts and figures instead of generic or irrelevant information.
clarity
In effective communication the message should be very much clear. So that reader or listener can understand it easily.
You should always Choose precise words.
Always choose familiar and easy words.
Construct effective sentences and paragraphs.
courtesy
Knowing your audience allows you to use statements of courtesy; be aware of your message receiver.
It is a politeness that grows out of respect and concern for others.
Appling socially accepted manners is a form of courtesy. Eg. Namaste
How do you generate a Courteous Tone?
Be sincerely tactful, thoughtful and appreciative.
Use expressions that show respect for the others
Choose nondiscriminatory expressions
correctness
At the core of correctness is proper grammar, punctuation and spelling.
The term correctness, as applied to effective communication also means three characteristics
Use the right level of language
Check the accuracy of figures, facts and words
Maintain acceptable writing mechanics
substandard language
. Using correct words, incorrect grammar, faulty pronunciation all suggest as inability to use good English. Some examples follow:
