7.3 - Practitioner Roles Flashcards
Define ORGANISATIONAL CULTURE
The values, beliefs and assumptions that influence the practices, procedures, ways of working and atmosphere of an organisation.
What is a MISSION STATEMENT?
A formal statement of a care organisation’s aims and objectives.
What is TEAM BUILDING?
The process of developing a group of employees in to an effective work team.
Define ACCOUNTABILITY
Being responsible for something or someone.
How does organisational culture affect the quality of service provision?
- Creates a motivated workforce
- Provides consistency to service provision
- Orgainsation is consumer orientated
- Without it quality may be poor and the number of complaints increased.
- Without it the workforce may become demotivated
- Without it the organisation may lose money and contracts
What is the importance of a positive organisational culture?
- Promotes needs led culture
- Organisation works in an open manner
- Ensures standards of care are consistent
- Complaints are listened to and dealt with effectively
- Service user is respected and accepted
- Service user is valued
- Employees are proactive
- Reduced absences / sicknes rates from staff
- Environment is positive
OPPOSITES CAN BE ARGUED! Eg if it is not a positive culture then complaints will not be dealt with effectively.
What is the importance of professional development?
- Knowledge kept up to date
- Raises awareness
- builds confidence
- Develop techniques and skills
- Avoid errors / prevent neglect
- Improves communication
- Improves standards
- Promotes good practice
- Without it the worker may unknowingly discriminate
- Gain insight in to rights and responsibilities
- Promotes the reputation of the organisation
- Staff become more productive
What is the importance of training and development?
- Knowledge kept up to date
- Raises awareness
- builds confidence
- Develop techniques and skills
- Avoid errors / prevent neglect
- Improves communication
- Improves standards
- Promotes good practice
- Without it the worker may unknowingly discriminate
- Gain insight in to rights and responsibilities
- Promotes the reputation of the organisation
- Staff become more productive
What is the importance of effective recruitment?
- Ensures workers are relevantly qualified
- Ensures workers have experience
- Best possible staff recruited
- Increases efficiency of organisation
- Promotes good standards
- Employee more likely to be an effective team member and integrate with other staff
- Aware of demands of job role
- Promotes a positive organisational culture
- Reduces complaints
- Promotes a professional ethos
What does organisational culture effect within an organisation?
- Decision making
- Management style
- Accountability
- Goals and objectives
- Actions and behaviour
What is a NAMED NURSE
A nurse designated as being responsible for a patient’s care during a hospital stay and who is identified as such to the patient.
What are the roles and responsibilities of a NAMED NURSE?
- Work as part of a multidisciplinary team
- Create care plan
- Agree discharge date
- Communicte with family
- Communicate with other professionals
- Acts as an advocate
- Responsible for holistic care
- Accurately records information / wishes
- Monitors patients condition
How does a named nurse promote health and well-being?
- Monitors patient’s condition
- Resolves fears and anxieties
- Builds confidence
- Makes patient comfortable
- Laise with other professionals and family
- Promotes individualised care
- Promotes holisitc care (PIES)
- Has an intimate knowlede of patient’s wishes and treatment
- Can act as an advocate
