7.2 Business communication

Question 1

Communication

Answer 1

Is the exchange of information between people.

Question 2

Feedback

Answer 2

Is a response to communication that may confirm receipt and comprehension.

Question 3

Effective communication

Answer 3

Occurs when information is passed on to other people or groups and feedback is received, confirming that the communication has been understood.

Question 4

Annual report

Answer 4

Is a comprehensive account of a company’s activities during the trading year that has just finished.

Question 5

Teleworking

Answer 5

Is working from home, or remotely, while using technology to communicate with employers and colleagues.

Question 6

One-way communication

Answer 6

Takes place when information is passed within a single direction in the organisation and no feedback taking place.

Question 7

Two-way communication

Answer 7

Exists when information is passed up the organisational structure as well as down it, or outside the organisation and back in again.

Question 8

Vertical communication

Answer 8

Is the exchange of information between individuals or groups who are at different levels within the organisation; for example, between managers and shop-floor managers.

Question 9

Horizontal communication

Answer 9

Involves individuals or groups at the same level or hierarchy within the business exchanging information; for example, a meeting of a company’s board of directors.

Question 10

Formal communication

Answer 10

Is the exchange of information and ideas within and outside a business using official channels, such as annual general meetings.