7 Pillars of Quality Flashcards
1
Q
What are the Humanistic Outcomes?
A
Efficacy
Effectiveness
Efficiency
Acceptability
2
Q
What are the Society Outcomes?
A
Optimality
Equity
Legitimacy
3
Q
What is Efficacy?
A
a. Examines what is possible in a controlled environment
b. Sets upper boundary for quality
c. Less control = less probable practitioners can meet standards
4
Q
What is Acceptability?
A
a. Usefulness of service/perceived impact on patient quality of life
5
Q
What is Optimality?
A
a. Ensures optimal allocation of resources is achieved relative to benefits derived from service provided.
b. Measured via cost benefit analysis and marginal costing
6
Q
What is Equity?
A
Every person should receive equal treatment/fair treatment
7
Q
What is Legitimacy?
A
a. Usefulness/perceived impact on society
