7 Guiding Principles

Question 1

Guiding Principles

Answer 1

Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure

Question 2

Focus on value

Answer 2

Map everything directly or indirectly to value for the stakeholders

Question 3

Start where you are

Answer 3

Identify what can be reused from existing services

Question 4

Progress iteratively with feedback

Answer 4

Take an incremental approach and work in smaller more manageable part

Question 5

Collaborate and promote visibility

Answer 5

Involve, working with, include as many people as possible The best ideas typically come from unlikely sources Communicate as often as possible

Question 6

hink and work holistically

Answer 6

and work holistically
Viewing the service as a whole and not just individual parts r
Understanding the complexity of the system and the various activities needed to successfully deliver value

Question 7

Keep it simple and practical

Answer 7

Using the minimum number of steps for everything
Creating value, improving customer experience, tasks you do

Question 8

Optimize and automate

Answer 8

Standardize and streamline manual tasks by replacing humans with technology where possible

Question 9

Service Level Management Practice

Answer 9

The practice of setting clear business business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets.