7

Question 1

the degree to which health services for individuals or populations increase the likelihood of desired health outcomes and are consistent with the current professional knowledge

Answer 1

institute of medicine definition of QUALITY

Question 2

donabedian conception of quality as

Answer 2

structure, process, outcome

Question 3

quality personnel and facilities

Answer 3

structure

Question 4

quality processes both in management and production of healthcare

Answer 4

process

Question 5

quality resulting from the application of structural and process variables

Answer 5

outcomes

Question 6

donabedians four parts

Answer 6

technical management, interpersonal relationships, amenities of care, ethical principles guiding care

Question 7

quality questions

Answer 7

are the right things done?
are things done right?

Question 8

the effectiveness of a drug or surgical drug in a laboratory under very observed conditions

Answer 8

efficacy

Question 9

care centered around the individual

Answer 9

patient-centered care

Question 10

patient-centered care is responsive to

Answer 10

the individuals physical abilities
medical needs
social and psychological abilities/preferences/lifestyle

Question 11

failure to provide a service whose benefit is greater than it’s risk

Answer 11

underuse

Question 12

use of service when risk outweighs its benefits

Answer 12

overuse

Question 13

risk service is provided badly reducing benefit to patient

Answer 13

misuse

Question 14

a structured organizational process for involving personnel in planning and executing a continuous flow of improvements to provide quality healthcare that meets or exceeds expectations

Answer 14

continuous process involvement

Question 15

TQM/CQI’s five dimensions

Answer 15

process focus
customer focus
data-based decision making
employee empowerment
organization-wide scope

Question 16

FOCUS-PDCA acronym

Answer 16

find
organize
clarify
understand
select
plan
do
check
act

Question 17

FOCUS-PDCA: identify process problem

Answer 17

find

Question 18

FOCUS-PDCA: put together a team

Answer 18

organize

Question 19

FOCUS-PDCA: use techniques to clarify the problem

Answer 19

clarify

Question 20

FOCUS-PDCA: measure and collect data

Answer 20

understand

Question 21

FOCUS-PDCA: identify process improvements for implementation

Answer 21

select

Question 22

FOCUS-PDCA: create an implementation plan for taking the process to the next level

Answer 22

plan

Question 23

FOCUS-PDCA: implement and test the new process

Answer 23

do

Question 24

FOCUS-PDCA: evaluate the measures used and assess outcomes

Answer 24

check