6) Interpreting HR Data

Question 1

3 HR objectives

Answer 1

matching workforce to business needs
helping employees meet potential
supporting employee / employer relations

Question 2

what is hard management

Answer 2

sees employees as resources

Question 3

what is soft management

Answer 3

sees employees as assets

Question 4

labour productivity formula

Answer 4

output / number of employees

Question 5

labour turnover % formula

Answer 5

(staff leaving / avg staff employed) x 100

Question 6

what is the difference between centralised and decentralised structures

Answer 6

centralised keeps decisions at the top rather than delegating

Question 7

what is Taylor/ scientific management

Answer 7

workers motivated by money

Question 8

what is Maslow’s hierarchy

Answer 8

self actualisation
self esteem
social needs
safety
basic physical needs

Question 9

what is Hackman and Oldham

Answer 9

skill variety and task significance
autonomy
feedback

Question 10

3 payment methods

Answer 10

piece rate
commission
performance related pay

Question 11

3 non financial motivation methods

Answer 11

empowerment
improved conditions
job enrichment