5b - Ross & Weill 2

Question 1

What are the 5 lessons learned from the RetailCo case?

Answer 1

1. Rebuild EA capability early
2. Establish a strong EA mandate
3. Adopt a flexible approach to EA
4. Build constructive EA-project relationships
5. Adopt a service mindset for EA

Question 2

What are 4 key questions for digital transformation, according to Ross & Weill?

Answer 2

1. What is our vision for improving the lives of our customers?
2. What is our strategic driver (‘customer engagement’ or ‘digital solutions’?
3. What are our digital capabilities?
4. How will we architect our business?

Question 3

According to Ross & Weill, EA must be based on …..? (fill in the blank)

Answer 3

the Operating Model.

Question 4

What is the EA core diagram?

Answer 4

A one-page picture representing a high-level view of:

• the core processes, data & technologies
• that constitute the FfE

Question 5

How does the EA core diagram help managers?

Answer 5

To discuss and understand their company’s EA.
In particular, the discussion between business and IT managers to clarify the requirements for business (processes) and IT (applications).

Question 6

What are the key components of the core diagram?

Answer 6

• Core business processes
• Shared data driving these processes
• Key linking and automation technologies (middleware, ERP, apps)
• Key customers (channels, segments)

Question 7

What are the key questions for deciding the core diagram (operating model questions)?

Answer 7

• Do the units have shared customers?
• Do the units have shared processes?
• Do the units have shared data?
• Do the units have shared technologies?

Question 8

What are the 4 stages of the unification core diagram?

Answer 8

1. Identify the key customers (and channels)
2. Identify the key processes (to be) standardized and integrated
3. Identify the shared data to better integrate the processes and serve the customers
4. Identify automating and linking technologies (optional)

Question 9

What are the 4 stages of the diversification core diagram?

Answer 9

1. Identify technologies that can be shared
2. Identify the variety of (needed) processes (optional)
3. Identify BU-specific data (optional)
4. Identify BU-specific customers (optional)

Question 10

What are the 4 stages of the coordination core diagram?

Answer 10

1. Identify the shared customers (segments, channels) across BU’s
2. Identify the key data that must be shared to service this customer group (with a variety of processes)
3. Identify the key technology that is key in data integration (optional)
4. Consider to include (the variety of) business processes (optional)

Question 11

What are the 4 stages of the replication core diagram?

Answer 11

1. Identify the key processes (to be) standardized and replicated
2. Identify the core technologies automating those key processes
3. Identify the BU-specific data
4. Identify the BU-specfic customers

Question 12

What does a value network consist of?

Answer 12

The enterprise, its customers, intermediaries, suppliers, and complementors.

Question 13

What does the value network define?

Answer 13

The full scope and capabilities that support the value propositions to the customers;
the access to capabilities beyond the boundaries of the enterprise and traditional value chain;
the interfaces with firms in the network

Question 14

What does the Value Network diagram show?

Answer 14

Actors and capabilities involved - captures the scope of the enterprise.

Question 15

What does the capabilities diagram show?

Answer 15

Similar to Zachman’s “owner view”: It outlines relationships between capabilities, capturing scope and interfaces to network players.

Question 16

What does the capabilities blueprint show?

Answer 16

It defines the scope of the capability in terms of its elements (operation, strategy, performance requirements etc…).