5.6. Defect Management

Question 1

5.6.1. (K3) Write a defect report, covering a defect found during testing

Answer 1

• An identifier
• A title and a short summary of the defect being reported
• Date of the defect report, issuing organization, and author
• Identification of the test item (configuration item being tested) and environment
• The development lifecycle phase(s) in which the defect was observed
• A description of the defect to enable reproduction and resolution, including logs, database dumps, screenshots, or recordings (if found during test execution)
• Expected and actual results
• Scope or degree of impact (severity) of the defect on the interests of stakeholder(s)
• Urgency/priority to fix
• State of the defect report (e.g., open, deferred, duplicate, waiting to be fixed, awaiting confirmation testing, re-opened, closed)
• Conclusions, recommendations and approvals
• Global issues, such as other areas that may be affected by a change resulting from the defect
• Change history, such as the sequence of actions taken by project team members with respect to the defect to isolate, repair, and confirm it as fixed
• References, including the test case that revealed the problem