5.5 Policies And Procedures

Question 1

Define policies

Answer 1

Are documents that broadly outline the rules and regulations that must be followed by those in an organisation. If a person doesn’t abide by the policies they can be terminated or fined.

Question 2

Define procedures

Answer 2

They are the steps/actions taken to complete a process. These steps are usually taken to create a policy for businesses.

Question 3

What are some policies a business should have?

Answer 3

Bullying
Workplace safety (OH&S)
Customer care

Question 4

What are the 7 steps taken to develop a policy?

Answer 4

1) identify the issue
2) Research the business environments
3) Consult stakeholders
4) Draft policies (to be reviewed by stakeholders)
5) Revise the policy
6) Approve and distribute the policy
7) Monitor and evaluate the policy