521

Question 1

Direct mail

Answer 1

Statements sent to address we have on record

Question 2

Bulk

Answer 2

Statements sent opened and boxes to the party indicated

Question 3

Open envelope

Answer 3

The statements are sent in unsealed envelopes to the bulk party indicated

Question 4

If they choose bulk option

Answer 4

No e delivery

Question 5

Find year end

Answer 5

Navs > contract overview > general

Question 6

How JH bases a contract’s quarter end

Answer 6

On its reopening year end

Question 7

Ca

Answer 7

Cash

Question 8

Cash

Answer 8

JH automatically runs statements

Only reports contributions

Question 9

Ac

Answer 9

Accrual

Question 10

Accrual

Answer 10

Statement runs only after client tells us they submitted their final contribution for the quarter

Must be in writing

Question 11

Co

Answer 11

Combo

Question 12

Combo

Answer 12

Cash 1st 3 quarters

Accrual last quarter

Question 13

Statement timeliness policy

Answer 13

Pension act 2006

Ppts receive statement no later than 45 days after quarter end

Question 14

JH produces statements how many days after processing an accrual contract’s final contribution for the quarter

Answer 14

10 business days

Question 15

BI tool

Answer 15

Statement errors

Question 16

Where to find employer financial statements

Answer 16

Quick reports > contract statements

Question 17

Group totals

Answer 17

Refer to this page for the statement basis and production date

Question 18

Cash account status

Answer 18

Production date

Question 19

Corporate report participant overview

Answer 19

Only shows fees deducted from the accounts

Question 20

Plan administrator report

Answer 20

Organized differently same information

Suites for TPA’s testing

Question 21

TPA e-download

Answer 21

Ppt data from a contract (csv)

Question 22

Balance sheet and income statement

Answer 22

Someone wants totals

Contracts total values

Comparison to previous year

Question 23

Schedule A report

Answer 23

Client needs to complete Annual Form 5500 Return/Report for the IRS and DOL

Question 24

Where is broker commission?

Answer 24

Schedule A report

Question 25

What broker firm was paid?

Answer 25

Schedule A report

Question 26

Can we add stuff to ppt statements?

Answer 26

No > not produced here

Question 27

Can this AL be added to this statement?

Answer 27

is it cash Cash? > no, statement automatically run, contact TPA to make a note Accrual? Yes but send me an email

Question 28

How to tell is payroll was included on statement?

Answer 28

See if it’s before produced date

Question 29

Criteria for automatic audit report

Answer 29

Contract had over 100 ppts prev year Year end statements have been produced

Question 30

How clients can add auditor as intermediary contact

Answer 30

Client contact + website access request form

Question 31

IA

Answer 31

Intermediary auditor

Question 32

IB

Answer 32

Intermediary broker

Question 33

Audit package

Answer 33

PSW > fiduciary resources >john hancock support tools & resources > audit package resources

Question 34

Types of PSW audit statements

Answer 34

Generic and specific

Question 35

Soc 1

Answer 35

JH’s audit Our audit must be completed before we provide it

Question 36

Sending soc 1

Answer 36

URL only They must agree to disclaimer

Question 37

Audit packages Apollo

Answer 37

GP Report: ap Reason: cr To date: year end

Question 38

GP

Answer 38

Audit package manually completed

Question 39

AU

Answer 39

Audit package automatically completed

Question 40

Soc1

Answer 40

Jh’s audit

Question 41

Needed for soc1

Answer 41

Our audit must be completed before we can prove

Question 42

How to send soc 1

Answer 42

Url only Need to sign agreement

Question 43

Contract level statements (apollo)

Answer 43

Cn> sp

Question 44

Ppt level statements (apollo)

Answer 44

Cn > ps

Question 45

See statement basis in apollo

Answer 45

Cn> sp

Question 46

Where did bulk mail go?

Answer 46

Cn>ps

Question 47

Where statements go if no address

Answer 47

Cn > ps

Question 48

Fee

Answer 48

Ppt billed

Question 49

Billed

Answer 49

Client billed

Question 50

Year end statements

Answer 50

Balance and income sheet Schedule a report

Question 51

Df statement type

Answer 51

Sumnary