5.2 Operational Issues

Question 1

Risks of not keeping data secure

Answer 1

can get stolen,
replicated,
deleted,
modified,
impact reputation—>lower sales—>lower profit
Goes against GDPR (General Data Protection Regulation)

Question 2

Health and safety for employers

Answer 2

Legally responsible for the safety of the employees within the working are

Question 3

Risks of not adhering Health and Safety Legislation

Answer 3

Negative Publicity, fines, legal fees.

ethical/Moral issues in terms of risking health and safety of employees through a careless attitude towards safety

Question 4

Why is Disaster & Recovery Planning important

Answer 4

For:
Security issues
Server issues
Hacking issues

Question 5

Examples of the different levels of risk

Answer 5

Small-Network crash, Corrupted hard drive, hack or virus
Medium- Major hack, fire, corruption of backup
Large- Earthquake, disaster

Question 6

What are the Organisational issues & Policies

Answer 6

Policies that put out rules for how you should behave and guidelines for the best practice.

The police also state what employees can or cannot do when using the network/internet/emails etc.

Code of conduct states standard behaviour excepted in workplaces.

Question 7

Examples of the Policies

Answer 7

Acceptable use of technology—>(Telephone, Internet, Email)
Security—>(Passwords, Different levels of network access, Virus protection)
Disaster recovery—>(guidelines in case of disaster, Data backup methods)

ETC.

Question 8

What is Change Management

Answer 8

Managing change within IT environment (e.g. updating hardware, software, equipment)

Question 9

Objectives of change management

Answer 9

Ensure the procedures are used, so the change will be handled efficiently and promptly, so the chance of incidents are minimised.

Question 10

Why would a business need a change in management

Answer 10

New software/Update
Cybersecurity threats
Damage to equipment
Problems with the current system
Change in business practice
Legislation (e.g.GDPR)
Seeking improved efficiency and effectiveness
Competition
Business need (e.g. remote access)

Question 11

Scale of Change

Answer 11

DRIVERS-things that drives/ forces you to change (e.g. legislation, competition)
NEEDS- when you have to because of the needs of the business (e.g. improving network, remote access for employees)

Question 12

Change Management AD + DIS (3 Each)

Answer 12

Advantages:

• Allows it to be improved
• Lets people know about the change
• Gives time to train employees

Disadvantages:

• Time costs you money
• Everyone need to follow the policy for it to run smoothly
• Can cause more problems as competitors or setting problems

Question 13

Change Management (Without a plan)

Answer 13

If you have no plan things can go wrong and people won’t know what they need to do.