5.1 Troubleshooting Best Practice (af)

Question 1

Wat is stap 1 van troubleshooting volgens Comptia?

Answer 1

Identify the problem

• Question the user and identify user changes to the computer and perform backups before making changes
• Inquire regarding environmental or infrastructure changes
• Review system and application log

Question 2

Wat is stap 2 van troubleshooting volgens Comptia?

Answer 2

Establish a theory of probable cause (question the obvious)

• If necessary, conduct external or internal research based on symptoms

Question 3

Wat is stap 3 van troubleshooting volgens Comptia?

Answer 3

Test the theory to determine cause

• Once the theory is confirmed, determine the next steps to resolve the problem
  If theory is not confirmed, reestablish a theory or escalate

Question 4

Wat is stap 4 van troubleshooting volgens Comptia?

Answer 4

Establish a plan of action to resolve the problem and implement the solution

Question 5

Wat is stap 5 van troubleshooting volgens Comptia?

Answer 5

Verify full system functionality and, if applicable, implement preventive measures

Question 6

Wat is stap 6 van troubleshooting volgens Comptia?

Answer 6

Document findings, actions and outcomes.

Question 7

Wat moet je altijd doen voor je iets uitvoert?

Answer 7

Always consider corporate policies, procedures, and impacts before implementing changes