5.1 Flashcards
1
Q
What is negotiation?
A
A process to resolve disputes, agree upon courses of action and reaching outcomes to satisfy the interests of those involved.
2
Q
What is the negotiation process?
A
Planning, conducting, measuring success
3
Q
What is planning in negotiation?
A
Objectives, benefits and weaknesses of options, evidence
4
Q
What needs to be conducted during a negotiation?
A
Setting the tone, presenting a proposal, understanding your own and the others point of view, reaching agreement.
5
Q
How should success be measured in negotiation?
A
What went well, what could be improved
