500-265 Flashcards
In which way does the Cisco Collaboration Architecture influence the creation of a value network? Select exactly 1 answer(s0 from the following:
A. Effective collaboration between the supplier and customer in the value chain contributes to the quality of information exchange.
B. The network architecture that is established between organizations impacts the quality and performance of sharing services and goods in the value network.
C. The quality and performance of collaboration throughout the value network impacts effective information exchange between organizations.
D. The ineffectiveness of collaboration in value chain infuences effective information exchange in the organization.
C
Which application helps knowledge workers to gain and share information with others, inside and outside the organization? Select exactly 1 answer(s) from the following:
A. Cisco TelePresence presents project progress in front of the management board.
B. The Cisco Unified Computing System stores all project-based data and makes it available independent of time and location.
C. Cisco WebEx Connect is a platform for collaborating via IM and escalation to WebEx meetings.
D. Cisco Unified Mobility makes data available while not at the desk.
C
Which two of the following are the major concerns of a desktop application manager who deploys a Cisco solution? (Choose two) Select exactly 2 answer(s) from the following:
A. huge employee training efforts while rolling out new collaboration services from Cisco
B. how to connect a Cisco Collaboration Architecture to existing databases
C. security issues of the Cisco Collaboration applications
D. missing Cisco knowledge of the desktop application managers
E. integration with existing systems such as ERP or CRM
C and D
When the telecommunication manager states that the existing digital phone system is delivering various features, what would be an appropriateanswer? Select exactly 1 answer(s) from the following:
A. Cisco Collaboration is more than just telephony; it is an elevating solution that will change the way employees work and interact.
B. Cisco Collaboration supports voice networks for a much lower cost than the existing phone system.
C. Cisco Collaboration integrates the existing phone system seamlessly.
A
What is the single best set of benefits form a Cisco switched campus solution? Select exactly 1 answer(s) from the following:
A. Streamlined communications, customer responsiveness, and operational efficiency
B. Software-based routing capabilities and enhanced QoS
C. Network intelligence, enhanced QaS, borderless security, availability, resiliency
D. Intelligent network devices combined with integrated application modules
C
Which statement best describes medianet?
A. Medianet enables Cisco Collaboration network management.
B. Medianet is the network infrastructure layer of video networks.
C. Medianet enables integration of video infrastructure with network infrastructure.
D. Medianet is an intelligent network that is optimized for rich media.
D
Which of the following statements best describes the concept of the value chain?
A. It defines relations between the supply between distribution chain through the core processes of an organization.
B. It describes connections and relations between the observed organization and its suppliers, channel partners, and customers.
C. It helps to explain how a company operates and which activities create value.
D. It defines methods on how supporting activities of an organization can bring increased profit margins.
C
Which two of the following are the main differentiators of Cisco Collaboration against the competition? (Choose two.) Select exactly 2 answer(s) fromthe following:
A. Cisco heritage is in creating robust, secure IP networks. Cisco’s Collaboration Architecture is a natural, seamlessly integrated suite of applicationswhich reside atop those IP networks.
B. Cisco growth is organic and not based on large mergers with other leading vendors.
C. Cisco’s Collaboration solutions are designed to support interoperability with the solutions of other vendors.
D. Cisco solutions allow customers high operational agility, which competitive solutions do not.
C and D
Which two of the following are concerns that an operations manager may have in making a decision on Cisco Collaboration? ( Choose two)
A. Reliability of the company infrastructure
B. Changing customer demands
C. Go-to-market time of new products or services
D. Fast adoption of organizational changes
E. How to engage with external suppliers quickly
A D
Which two characteristics would you describe as key differentiators for the Cisco ISR router compared to the competition? (Choose two)
A. Integration of WLAN access points
B. Route network traffic down alternative paths to avoid congestion, which switches cannot do
C. Support of analog and digital voice connections
D. Decoupling the delivery of software from hardware on optional service modules
E. Delivery of innovative security services as part of the self-defending network at wirespeed performance
D E
Which two of the following are the main differentiators of Cisco Collaboration against the competition? (Choose two)
A. Based on a strong IP network, Cisco offers a fully integrated collaboration architecture.
B. Cisco Collaboration is design to support interoperability with the solutions of other vendors.
C. Cisco solutions allow customers the highest operational agility, more than competitive solutions.
D. Cisco is open to integration or being integrated in any other collaboration solution seamlessly.
E. Cisco growth is organic and not based on large mergers with other leading vendors.
A D
Which two statements indicate that the customer needs an infrastructure that can efficiently accommodate organizational changes? (Choose two)
A. Collaboration applications must be flexible to quickly adapt to changes in user demand.
B. We need technology to dictate and lead business processes.
C. Collaboration equipment must be deployed at several locations and data centers.
D. The lifetime of any technology in our company is approximately two to three years.
E. Future success of our company depends on operational agility.
A E
Which one of the following statements describes the three main themes of the Cisco Collaboration portfolio launch?
A. Invasive video, cloud application, and collaboration applications and device
B. Pervasive video , cloud collaboration, and collaboration applications and devices
C. Video everywhere, Microsoft integration, and Cisco WebEx Connect
D. Flip video reloaded , Enterprise Social Software, and Cisco Unified Communications 8.5
B
Which statement best describes how Cisco Collaboration Architecture can help to improve business performance in the value network?
A. Cisco Collaboration Architecture deployment in an organization must be designed to improve business performance, regardless of the value network collaboration performance.
B. Correctly designed Cisco Collaboration Architecture deployment in an organization improves effective collaboration with supply chain and channels.
C. Mobile applications and enterprise social networking applications of Cisco Collaboration Architecture are designed to improve task performance inthe value network.
D. Cisco Collaboration Architecture must be implemented in every element of the value network to improve the business performance of anorganization.
D
How can Cisco collaboration service layer of Cisco Collaboration Architecture help mangers to measure KPIs?
A. Cisco Collaboration service and infrastructure layers compose Cisco Collaboration Architecture that improves technical KPIs.
B. Conferencing, IP communications, telepresence, and other Cisco Collaboration services deliver additional information to show the increased business performance.
C. The Cisco Collaboration services layer is a standalone element of Cisco Collaboration Architecture and delivers services that directly improve business KPIs.
D. The Cisco Collaboration services layer delivers additional performance information to demonstrate increased business performance.
D
Security plays an essential role in the Cisco Collaboration Architecture .In which layers of the Cisco Collaboration Architecture is security implemented?
A. Cisco security solutions are integrated into the infrastructure layer and partially into the collaboration services layer.
B. Cisco provides advanced security solutions in the infrastructure and collaboration service layer while the collaboration applications layer security is ensured by third-party solutions.
C. Security is implemented in all the layers except in the medianet services interface layer.
D. Advanced Cisco security solutions are implemented in all layers of the Cisco Collaboration Architecture model.
B
Which of the following is a main business requirement in the financial services industry?
A. Reduce time to market for new innovative financial products
B. High-performance trading
C. Integration of financial trading applications at the desktop
D. Lower IT expenses through virtualization
E. Customer retention
B
Which two of the following are reasons why it is important to clearly understand a customer’ s business model when preparing the Cisco CollaborationArchitecture proposal for that customer? (Choose two)
A. It helps to link Cisco Collaboration Architecture directly to that business model.
B. It unveils the weaknesses of the customer’ s business model.
C. It presents how collaboration can increase efficiency and value creation.
D. It helps to show how to improve ROI and TCO, and align them with Cisco Collaboration Architecture
E. It defines CapEx and Op Ex and parameters for easier definition of value proposition.
A C
Which two statements describe how Cisco Validated Designs help to build BOM faster? ( Choose two)
A. CVDs are used by Cisco Architects to preparation process.
B. Include BOM tools that simplify the BOM preparation process.
C. Cross- architectural aspects assist with proper design.
D. Proven, tested designs ensure BOM will not change frequently.
E. Focus on one architecture to make the solution and the BOM less complex.
C D
In which two ways does Cisco Unified Workspace Licensing help organizations to maximize the potential unified communications? (Choose two)
A. Cisco Unified Workspace Licensing allows integration of video and the Cisco Unified IP Phones 9900 Series.
B. Cisco Unified Workspace Licensing bundles various applications in one.
C. Cisco Unified Workspace Licensing allows you to download all Cisco Unified Communications software.
D. Cisco Unified Workspace Licensing allow you to integrate Microsoft Office Communicator for presence information.
E. Cisco Unified Workspace Licensing gives you the opportunity to deliver the full suite of Cisco Unified Communications applications to all users.
B E
Which two of the following are benefits of introducing partner services to the customer? ( Choose two)
A. Increasing partner discount on Cisco products
B. increasing margin on Cisco services
C. Increasing partner revenues
D. Increasing customer intimacy
E. Reducing partner TCO and improving partner ROI
C D
What art two benefits of Cisco Unified Mobile Communicator solutions? (Choose two)
A. The ability to join Cisco WebEx meetings remotely with a variety of smart phones
B. Keeping mobile cost under control
C. Implementing the Cisco Unified Wireless IP phone 7925G as a full- featured GSM phone
D. Deployment simplicity
E. Elimination of desktop phones
A B
Which of the following is a reason why it is important to identify and collect business KPIs when designing the Cisco collaboration Architecture?
A. To be able propose how the business model can be improved by using Cisco Collaboration Architecture
B. To be able to understand the customer’ s processes, partners, business model, strategy, and vision
C. To be able identify the weakest building blocks of the business model and propose Cisco Collaboration Architecture for that building block
D. To be able to translate features and functionalities of Cisco Collaboration Architecture in to benefits for measured KPIs
D
Which of the following solutions is most often presented in the healthcare vertical? A. Energy Efficiency B. Customer Retention C. Customer Experience Transformation D. Mobile warehouse Management E. Cisco Expert on Demand
E
Which statement best describes Cisco Smart Business Architecture?
A. Cisco Smart Business Architecture is a set of modeling tools that help customers design their future Cisco Collaboration Architecture model.
B. Similar to Cisco Validated Designs, Cisco Smart Business Architecture helps early adaptors to implement new technologies before they becomemainstream technologies.
C. Cisco Smart Business Architecture is a set o advanced design guides to help customers and partners design new advanced architectures.
D. Cisco Smart Business Architecture is a solution-level series of step- by- step solution and architecture guides to help quickly and efficientlyimplement mainstream architectures.
D
In which two ways can Cisco Collaboration Architecture help improve customer satisfaction as one of the key business drivers of an organization?(Choose two)
A. Cisco WebEx and Cisco Tele Presence help create new dimensions of collaboration processes with customers.
B. Cisco advanced applications for mobile network providers improve mobile communications capabilities.
C. Cisco Unified Contact Center Express helps create a completely new service experience for customers.
D. Cisco support of Twitter tweets and Facebook groups helps improve effective business collaboration with customers.
E. Cisco secure networking can improve customer intimacy at a distance.
A C
What are two reasons for virtualizing Cisco communications applications? (Choose two)
A. Lower configuration costs
B. Deduce licensing costs
C. Lower implementation costs
D. Reduce cabling, rack space, and switch port costs
E. Reduce carbon footprint
D E
What are two generic features of value creation? (Choose two)
A. Shorten the corporate value chain
B. Optimize the security of corporate data
C. Increase margins through reduced costs in the value chain
D. Enhance the productivity of corporate management
E. Create new revenue streams
C D
Which statement about migrating to Cisco Unified Communications is true?
A. A phased migration is best suited for single-site deployments, whereas a parallel cutover is better for multisite deployments.
B. If something unexpected occurs, the phased migration provides a back-out plan that allows you to revert, with minimal effort, to the previous system, which is essentially still intact.
C. A phased migration allows you to revert, with minimal effort, to the previous system.
D. A phased migration purchases individual components of the system as and when they are needed.
D
In which mode of operation does Cisco Unified Presence operate as an IM and presence server, supporting Cisco Unified Communications clients suchas Cisco Unified Personal Communicator?
A. Standalone Cisco Unified Communications Manager
B. Microsoft Office interoperability bode
C. SIP proxy mode
D. Cisco Unified Communications mode
D
In which mode of operation does Cisco Unified Presence operate as an IM and presence server, supporting Cisco Unified Communications clients suchas Cisco Unified Personal Communicator?
A. Standalone Cisco Unified Communications Manager
B. Microsoft Office interoperability bode
C. SIP proxy mode
D. Cisco Unified Communications mode
D
Which two of the following are typically parts of a Cisco Collaboration Architecture services proposal? (Choose two)
A. Medianet readiness assessment service
B. Collaboration dashboard services
C. Compliance strategy consulting services
D. Network security readiness assessment
E. End- user documentation services
A D
A potential client wants to know more about the convergence of voice and data, What would you tell the client about why convergence is important?
A. The Internet is rapidly evolving.
B. Flexibility, adaptability, and simplified maintenance are supported in converged networks.
C. Convergence will offer differentiated solutions.
D. Organizational and management costs decrease in separated networks.
B
Which two of the following market trends are so- called megatrends that create strategy, strategic goals, and business drivers for an organization?(Choose two) A. Globalization B. Virtualization C. Cloud services D. Social networking E. OpEx and Cap Ex management F. Technological development
A F
Why is the financial manager an integral part of the decision-making process?
A. The financial manager is the influencer in the informal buying center.
B. One of the financial manager duties is to negotiate ever new investment with the supplier.
C. The financial manager is responsible for buying new infrastructure equipment in a company.
D. The financial manager is appointed to appraise potential investments.
D
Which three statements about the Cisco Voice Messaging portfolio are true? (Choose two)
A. Cisco Unity Express could be installed on a Cisco MCS server.
B. Cisco Unity Express offers integrated autoattendant capabilities.
C. Cisco Unity Express supports redundancy.
D. Cisco Unity Express supports up to 500 mailboxes.
E. Cisco Unity Connection supports up to 20,000 mailboxes per server.
F. Cisco Unity Connection messaging access is only supported via IP phones and email clients.
G. Cisco Unity Connection could be installed on a router.
H. Cisco Unity is offered as an appliance running on Linux.
B C D
How would you respond to a customer’s statement that the contact solution has already been available for years? Select exactly 1 answer(s) from the following:
A. Only a formal contact center has been available, not informal.
B. The evolving contact center allows social customer engagement.
C. The evolving contact center offers newer IP phones.
D. Only an outbound contact center has been available, not inbound.
B
Which two Cisco collaboration functions are significantly improved by introducing Jabber technology? (Choose two.) Select exactly 2 answer(s) from thefollowing: A. messaging B. social networking software C. conferencing D. presence E. IP communications
A C
Which of the following is the main reason to start a customer opportunity design with an assessment approach? Select exactly 1 answer(s) form thefollowing:
A. to identify additional revenue
B. to identify the starting point of an architecture roadmap
C. to gain the trust of the customer
D. The Open Group Architecture Framework requirement
C
A potential client wants to know more about the differences between Cisco Unified Communications Manager, Cisco Unified Communications ManagerBusiness Edition, and Cisco Unified Communications Manager Express. Which three statements would you make to the client? (Choose three.) Selectexactly 3 answer(s) from the following:
A. Cisco Unified Communications Manager Express supports intergrated messaging without any extra hardware.
B. Cisco Unified Communications Manager Express is installed on a single highly reliable server, such as the Cisco MCS.
C. Cisco Unified Communications Manager supports additional high availability through a clustering mechanism.
D. Cisco Unified Communications Manager contain voice, messaging, mobility, and video capabilities integrated as an all-in-one system on a single server.
E. Cisco Unified Communications Manager Business Edition supports redundancy only through SRST.
F. Cisco Unified Communications Manager Express provides call processing for as few as 15 and as many as 450 Cisco Unified IP phones.
C E F
