500-13 Use Of Interpreters And Translators

Question 1

How many languages does HPD offer to provide flash cards in?

Answer 1

38

Question 2

How many language lines?

Answer 2

240

Question 3

VRI malfunctions

Answer 3

Shall be reported to shift supervisor and divisional technology coordinator (business hours)

Question 4

VRI (virtual remote interpreting):

Tested __________ by divisional tech coordinator and recorded in the log next to the device

Answer 4

once a month

Question 5

If the VRI is found to be malfunctioning on your shift

Answer 5

Shift supervisor must insure the work order number is posted on the device and inform the relieving shift supervisor

Question 6

Supervisor shall contact _____ when they determine there is a legitimate need for an LEP or DHH person

Answer 6

Dispatch who shall contact the Crime Analysis & Command Center Division (Command Center) to have one assigned

Question 7

What shall be listed in the body of the report and or traffic citation?

Answer 7

A) language or dialect needed
B) that an interpreter was used it is needed to communicate with persons
C) Pertinent information about the interpreter, including the person’s name, address, telephone
contact information, and license or certificate numbers

Question 8

If an interpreter is warranted for an investigation the investigator shall have approval from

Answer 8

Divisions commander

If a specific interpreter is wanted contact the command center to have them make contact

Question 9

If quailed interpreter used

Answer 9

Audio and video recorded

Question 10

For complaints with LEP or DHH

Answer 10

Qualified employee interpreter if available

If approved by a division commander you can use a VRI device for DHH persons

Question 11

Officers shall use a VRI device or an in-person DHH certified interpreter by scheduling an interview at a mutually agreeable date and time if a DHH person is:

A) Involved in a crash involving serious injuries.
b. Suspected of a felony offense.
c. Suspected of committing a Class B or higher offense and is being interrogated under
conditions requiring __________.
d. Giving a sworn oral or sign language statement.

Answer 11

c. Miranda warnings.

Question 12

Who keeps a list of qualified employee interpreter and how often shall they be updated?

Answer 12

Employee Services Division (ESD)

At least Quarterly

Question 13

shall determine whether
specific vital documents should be translated into additional languages.

Answer 13

annual basis, the Office of Planning & Data Governance (OPDG)

Question 14

The ADA coordinator is a departmental representative

Answer 14

Appointed by the Chief of Police

Is the Lieutenant over the departments ADR unit

Question 15

Compensation for employees off duty called up to translate

Answer 15

Starts at the time of notification and ends no later than one hour past the end of the call up

• to verify these times the supervisor shall contact the command center

*the requesting division is responsible for the interpreter’s fee

Question 16

Language Line:

The department maintains a contract for translation services with Language
Line Solutions for professional interpreters in over 240 languages, available to the department
via _________

Answer 16

Telephone

Question 17

Video Remote Interpreting (VRI):

__________ interpreters are available through VRI
services which are provided throughout the department

Answer 17

DHH certified