50-55 Flashcards
0
Q
define quality control
A
when quality checking is on part of the production line
1
Q
two ways of achieving quality in business
A
quality control and quality assurance
2
Q
what is quality assurance
A
focusing on quality at every stage of making
3
Q
define productivity
A
output per worker
4
Q
productivity formula
A
total output/number of workers
5
Q
two consumer protection laws
A
sales of goods act and trade descriptions act
6
Q
three parts of sales of goods act
A
all products must:
be of merchantable quality
match their description
be fit for purpose
7
Q
three parts to trade descriptions act
A
all businesses must not:
give false information
withhold important information
act aggressively
