5. Managing the Workplace Environment Flashcards
What is employee alignment?
Linking organisational goals to employee’s personal goals in order to reach higher engagement and satisfaction
What are the two influencing factors on employee alignment?
Management style and organisational culture
What was Drucker’s contribution to employee engagement theory?
Management by Objectives
What are the 4 areas of objective setting according to Drucker?
- Profitability
- Management performance
- Worker performance
- Public responsibility
What was Kaplan and Norton’s contribution to employee objectives theory?
The balanced scorecard
What are the 4 key areas of the balanced scorecard?
- Financial
- Customer
- Internal process
- Innovation and learning
What are the 4 steps in management people performance?
- Identify assessment criteria
- Agree performance levels
- Monitor and control
- Periodic appraisals
What is an appraisal?
A systematic review and assessment of an employee’s performance, potential and training needs
What are the 3 purposes of appraisal?
- Reward review
- Performance review
- Potential review
What is the critical factor in appraisal?
Feedback
What are the 3 formats of appraisal?
- Manager led
- Self led
- Multi source (360)
What are 6 reasons that appraisal may be ineffective?
- Confrontational
- Judgmental
- Seen as an informal chat
- Seen as a bureaucratic step
- Only an annual exercise
- Focus on recent events
What are the 4 categories of performance based reward?
- Performance related pay (commission or bonus)
- Profit based approaches (year end bonus)
- Equity based approaches (shares)
- Non financial (job titles, thank yous)
What are the 2 options when employee performance is poor?
Improved performance plan or termination
What is concillation?
Parties meet for informal discussion to resolve a dispute
What is mediation?
A mediator is provided to hear the dispute and make recommendations
What is arbitration?
An arbitrator is appointed to make binding rules
What are the generally accepted steps of escalating poor employee performance or behaviour?
Informal warning, formal warning, final written warning, suspension, dismissal
What are the 5 best practices for managers in relation to the disciplinary process?
- Ensure staff are familiar with the process
- Act quickly and decisively
- Be consistent
- Remain impersonal
- Respect privacy
What are the generally accepted steps of reporting a grievance?
Sound out to a colleague or rep, raise the issue with line manager, go to higher manager or HR, internal grievance procedure, industrial tribunal
What is mentouring?
The long term passing of support, guidance and advice from a more experienced colleague
What are the 4 key benefits of mentoring to the organisation?
- Faster career progression
- Improved motivation
- Significant impact on retention
- More effective succession planning
What are the 4 key benefits of mentoring to the mentee?
- Knowledge and behavioural improvements
- Better management of career goals
- Developing wider network
- Increased confidence
What is coaching?
The passing on of skills and knowledge in a supportive and collaborative environment
What are the 4 main rights of the employee in relation to health and safety?
- Provide a safe work environment
- Communicate H&S policy to staff
- Ensure training
- Risk assess all hazards
What are the employees responsibilities in regards to health and safety? (4)
- Take care of themselves and others
- Use equipment properly
- Inform the employer of danger
- Keep work areas safe and tidy
What is direct discrimination?
If a person treats someone less favourably than they would another because of characteristics they hold
What is indirect discrimination?
When an organisation makes a decision or puts in place a particular policy or practise, which, on the face of it appears to treat everyone equally, but which in practise leads to people from a protected group being treated less favourable than other people
What is wrongful dismissal?
If the employer breaches contract, e.g. dismissal without giving notice period
What are the damages for wrongful dismissal?
The difference between actual and contractual dismissal period
What is constructive dismissal?
The employee feels forced to resign
What is unfair dismissal?
When the employer does not act reasonably e.g. union related, pregnancy, unfair selection for redundancy
What 5 reasons might count as fair dismissal?
- Lack of capability
- Misconduct
- Redundancy
- Following fairly applied disciplinary procedure
- Failing to carry out reasonable orders
What is organisational culture?
The specific collection of values and norms that re shared by people and groups in an organisation that control the way they interact
What are organisational values?
Beliefs relating to the goals an organisation should pursue, and the way in which organisational members should behave
What are Schein’s 4 levels of culture?
- Artefacts
- Values
- Assumptions (deepest level)
- Norms
