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CIMA - E2 > 5. Managing the Workplace Environment > Flashcards

5. Managing the Workplace Environment Flashcards

1
Q

What is employee alignment?

A

Linking organisational goals to employee’s personal goals in order to reach higher engagement and satisfaction

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2
Q

What are the two influencing factors on employee alignment?

A

Management style and organisational culture

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3
Q

What was Drucker’s contribution to employee engagement theory?

A

Management by Objectives

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4
Q

What are the 4 areas of objective setting according to Drucker?

A
  1. Profitability
  2. Management performance
  3. Worker performance
  4. Public responsibility
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5
Q

What was Kaplan and Norton’s contribution to employee objectives theory?

A

The balanced scorecard

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6
Q

What are the 4 key areas of the balanced scorecard?

A
  1. Financial
  2. Customer
  3. Internal process
  4. Innovation and learning
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7
Q

What are the 4 steps in management people performance?

A
  1. Identify assessment criteria
  2. Agree performance levels
  3. Monitor and control
  4. Periodic appraisals
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8
Q

What is an appraisal?

A

A systematic review and assessment of an employee’s performance, potential and training needs

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9
Q

What are the 3 purposes of appraisal?

A
  1. Reward review
  2. Performance review
  3. Potential review
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10
Q

What is the critical factor in appraisal?

A

Feedback

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11
Q

What are the 3 formats of appraisal?

A
  1. Manager led
  2. Self led
  3. Multi source (360)
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12
Q

What are 6 reasons that appraisal may be ineffective?

A
  1. Confrontational
  2. Judgmental
  3. Seen as an informal chat
  4. Seen as a bureaucratic step
  5. Only an annual exercise
  6. Focus on recent events
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13
Q

What are the 4 categories of performance based reward?

A
  1. Performance related pay (commission or bonus)
  2. Profit based approaches (year end bonus)
  3. Equity based approaches (shares)
  4. Non financial (job titles, thank yous)
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14
Q

What are the 2 options when employee performance is poor?

A

Improved performance plan or termination

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15
Q

What is concillation?

A

Parties meet for informal discussion to resolve a dispute

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16
Q

What is mediation?

A

A mediator is provided to hear the dispute and make recommendations

17
Q

What is arbitration?

A

An arbitrator is appointed to make binding rules

18
Q

What are the generally accepted steps of escalating poor employee performance or behaviour?

A

Informal warning, formal warning, final written warning, suspension, dismissal

19
Q

What are the 5 best practices for managers in relation to the disciplinary process?

A
  1. Ensure staff are familiar with the process
  2. Act quickly and decisively
  3. Be consistent
  4. Remain impersonal
  5. Respect privacy
20
Q

What are the generally accepted steps of reporting a grievance?

A

Sound out to a colleague or rep, raise the issue with line manager, go to higher manager or HR, internal grievance procedure, industrial tribunal

21
Q

What is mentouring?

A

The long term passing of support, guidance and advice from a more experienced colleague

22
Q

What are the 4 key benefits of mentoring to the organisation?

A
  1. Faster career progression
  2. Improved motivation
  3. Significant impact on retention
  4. More effective succession planning
23
Q

What are the 4 key benefits of mentoring to the mentee?

A
  1. Knowledge and behavioural improvements
  2. Better management of career goals
  3. Developing wider network
  4. Increased confidence
24
Q

What is coaching?

A

The passing on of skills and knowledge in a supportive and collaborative environment

25
Q

What are the 4 main rights of the employee in relation to health and safety?

A
  1. Provide a safe work environment
  2. Communicate H&S policy to staff
  3. Ensure training
  4. Risk assess all hazards
26
Q

What are the employees responsibilities in regards to health and safety? (4)

A
  1. Take care of themselves and others
  2. Use equipment properly
  3. Inform the employer of danger
  4. Keep work areas safe and tidy
27
Q

What is direct discrimination?

A

If a person treats someone less favourably than they would another because of characteristics they hold

28
Q

What is indirect discrimination?

A

When an organisation makes a decision or puts in place a particular policy or practise, which, on the face of it appears to treat everyone equally, but which in practise leads to people from a protected group being treated less favourable than other people

29
Q

What is wrongful dismissal?

A

If the employer breaches contract, e.g. dismissal without giving notice period

30
Q

What are the damages for wrongful dismissal?

A

The difference between actual and contractual dismissal period

31
Q

What is constructive dismissal?

A

The employee feels forced to resign

32
Q

What is unfair dismissal?

A

When the employer does not act reasonably e.g. union related, pregnancy, unfair selection for redundancy

33
Q

What 5 reasons might count as fair dismissal?

A
  1. Lack of capability
  2. Misconduct
  3. Redundancy
  4. Following fairly applied disciplinary procedure
  5. Failing to carry out reasonable orders
34
Q

What is organisational culture?

A

The specific collection of values and norms that re shared by people and groups in an organisation that control the way they interact

35
Q

What are organisational values?

A

Beliefs relating to the goals an organisation should pursue, and the way in which organisational members should behave

36
Q

What are Schein’s 4 levels of culture?

A
  1. Artefacts
  2. Values
  3. Assumptions (deepest level)
  4. Norms

CIMA - E2 (8 decks)

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