4B

Question 1

is an individual’s ability to successfully and deliberately mediate their
world or family members, workers, citizens, and lifelong learners.

Answer 1

Social literacy

Question 2

the ability to build relationships in any social
environment.

Answer 2

Social intelligence

Question 3

is the ability to recognize, understand and appropriately
express our emotions and feelings.

Answer 3

Emotional literacy

Question 4

is a sub-topic of social psychology that focuses on how people
process, store, and apply information about other people and social situations

Answer 4

Social Cognition

Question 5

One study found that children typically progress through five different theory of mind
abilities in a sequential, standard order.

Answer 5

Stages of Theory of Mind

Question 6

is any competence facilitating interaction and communication with
others where social rules and relations are created, communicated, and changed
in verbal and nonverbal ways.

Answer 6

Social Skills

Question 7

The process of learning these skills is
called

Answer 7

Socialization

Question 8

skills involve choosing words carefully, clarifying statements
and reiterating complex conversations to verify information.

Answer 8

Good Communication

Question 9

is the ability to have a visceral understanding of what another person is
going through.

Answer 9

The ability to have empathy

Question 10

Having the ability to mediate disputes and resolve conflict among colleagues is an
important professional skill.

Answer 10

Conflict Resolution Skills

Question 11

involves the ability to clarify a
specific dispute, listen in a non-judgmental manner to both perspectives and offer
suggestions for reaching an equitable compromise

Answer 11

Conflict Resolution skills

Question 12

This ability can help keep peace in a workplace and maintain high customer
satisfaction levels. This trait is especially helpful for those working in managerial or
oversight capacities.

Answer 12

Conflict resolution skills

Question 13

Patience is an exceptional people skill that is valuable in every profession. Patience
involves being able to maintain an even temper, to repeat and explain information as
necessary and to control anger in even the most trying situations.

Answer 13

The value of patience

Question 14

Professional workplaces are made up of people from all walks of life. Having
tolerance and understanding for the differences of others is vital to long-term success.

Answer 14

Tolerance and Understanding

Question 15

Distinct Advantages to Having Well Developed Social Skills

Answer 15

1. More and Better Relationships.
2. Better Communication.
3. Greater Efficiency.
4. Advancing Career Prospects.
5. Increased Overall Happiness.

Question 16

is a more modern concept and was only fully developed in the mid-1990s, by Daniel Goleman,
among others.

Answer 16

Emotional Intelligence

Question 17

is the measure of an individual’s abilities to
recognize and manage their emotions, and the emotions of other people, both
individually and in groups.

Answer 17

Emotional intelligence

Question 18

it encompasses emotional awareness, accurate self assessment and self-confidence.

Answer 18

Self awareness

Question 19

is the skill of being aware of and
understanding emotions as they occur and as they evolve. It is wrong to think of
emotions as either positive or negative. Instead, think of them as appropriate or
inappropriate

Answer 19

Self awareness

Question 20

includes self-control, trustworthiness,
conscientiousness, adaptability and innovation.

Answer 20

Self management

Question 21

includes our personal drive to improve and achieve commitment to
our goals, initiative, or readiness to act on opportunities, and optimism and resilience.

Answer 21

Self motivation

Question 22

are the skills people use to interact with other people. They
enable us to communicate appropriately and build stronger, more meaningful
relationships.

Answer 22

Interpersonal skills

Question 23

encompass a wide range of relationship and interpersonal skills.

Answer 23

Social skills

Question 24

13 Signs of High Emotional Intelligence

Answer 24

You think about feelings.
You pause
You strive to control your thoughts.