4.7 - Given a scenario, use proper communication techniques and professionalism. Flashcards
1
Q
Communication skills.
A
2
Q
Avoid jargon.
A
3
Q
Avoid interrupting.
A
4
Q
Clarify customer statements.
A
5
Q
Setting expectations.
A
6
Q
Maintain positive attitude.
A
7
Q
Avoid being judgmental.
A
8
Q
Be on time and avoid distractions.
A
9
Q
Difficult situations.
A
10
Q
Don’t minimise problems.
A
11
Q
Maintain confidentiality.
A
