4330 Chapter 1

Question 1

1. Groups are defined by all of the following characteristics except:
   a. The members are mutually dependent on each other.
   b. There is recognition that people belong to a collective entity.
   c. There are rules and roles that control people’s interactions.
   d. Members of the group are dependent on one another to achieve personal goals.
   e. People’s personal needs are being met that reward group membership.

Answer 1

d. Members of the group are dependent on one another to achieve personal goals.

Question 2

2. Groups are different from teams because:
   a. Groups are typically work related while teams are sports related.
   b. Teams are typically larger than groups.
   c. Team members are more dependent on each other for achieving success than
   group members.
   d. Teams are more hierarchic

Answer 2

c. Team members are more dependent on each other for achieving success than
group members.

Question 3

3. Teams are used by organizations to:
   a. Provide advice on how to improve quality.
   b. Coordinate day-to-day work activities.
   c. Design and develop new products.
   d. Negotiate working relationships with other organizations.
   e. All of the above.

Answer 3

e. All of the above.

Question 4

4. Self-managing teams are different from traditional work groups because:
   a. There have fewer members.
   b. There is no leader.
   c. The teams are more strongly linked to the organization’s hierarchy.
   d. They make greater use of consensus decision making.
   e. All of the above are true.

Answer 4

d. They make greater use of consensus decision making.

Question 5

5. The use of teams by organizations is increasing because:
   a. Organizations are getting larger.
   b. Employees want their jobs to be simplified.
   c. Jobs are becoming more complex and interdependent.
   d. Organizations are seeking stability.
   e. All of the above.

Answer 5

c. Jobs are becoming more complex and interdependent.

Question 6

6. The historical approach to job design that shows the value of using teams in most modern organizations is called:
   a. Scientific Management
   b. Socio-technical Systems Theory
   c. Hawthorne Effect
   d. Total Quality Management
   e. Quality of Worklife Theory

Answer 6

b. Socio-technical Systems Theory

Question 7

7. The work of Kurt Lewin and his followers changed the study of group dynamics by:
   a. Using the group, rather than the individual, as the unit of study.
   b. Developing an Action Research approach that demonstrated the value of applied research and theory.
   c. Showing how the study of groups could be used to promote social change.
   d. All of the above.
   e. None of the above.

Answer 7

d. All of the above.

Question 8

8. Hawthorne discovered that:
   a. Studying workers has no impact on worker performance
   b. Social factors have an important impact on performance
   c. Breaking up tasks into smaller ones leads to an increase in performance
   d. Teams are no better at performing complex tasks than individuals are
   e. The size of a team does not affect performance

Answer 8

b. Social factors have an important impact on performance

Question 9

9. Which of the following is not a type of work team identified by Sundstrom:
   a. Executive teams
   b. Management teams
   c. Parallel teams
   d. Service teams
   e. Production teams

Answer 9

a. Executive teams

Question 10

10. Triplett’s finding that the presence of other people increases performance is called:
    a. Scientific management
    b. Social facilitation
    c. Binging
    d. Social identification
    e. Social representation

Answer 10

b. Social facilitation

Question 11

11. In order to keep up with contemporary demands, organizations have been ____ layers of management and replacing managers with ____.
    a. Increasing; outside consultants
    b. Decreasing; outside consultants
    c. Increasing; teams
    d. Decreasing; teams

Answer 11

d. Decreasing; teams

Question 12

12. Studies on teamwork originated in the field of:
    a. Sociology
    b. Business
    c. Communication
    d. Psychology
    e. Education

Answer 12

d. Psychology

Question 13

13. A team typically handles decision-making using the following methods except
    a. Consultative
    b. Authoritarian
    c. Democratic
    d. Consensus

Answer 13

b. Authoritarian

Question 14

14. In the 1950’s and 1960’s, psychologists examining groups primarily focused on studying ____.
    a. Group dynamics
    b. Encounter groups
    c. Conformity and helping behavior
    d. Self-awareness
    e. Education

Answer 14

c. Conformity and helping behavior

Question 15

15. In order to function correctly, the scientific management approach requires that:
    a. Managers think and control and workers act
    b. Managers work alongside workers
    c. Workers perform tasks in teams, without managers present
    d. Workers focus more on quality than quantity
    e. None of the above

Answer 15

a. Managers think and control and workers act

Question 16

16. Encounter groups, also known as t-groups, are:
    a. Parallel teams of production workers who meet to analyze problems
    b. Small, unstructured groups encouraged to engage in open and personal discussions
    c. Workers performing tasks in teams, without managers present
    d. Teams that conduct repeated transactions with customers
    e. Teams that engage in brief performances

Answer 16

b. Small, unstructured groups encouraged to engage in open and personal discussions

Question 17

17. By the 1990s, research on teamwork:
    a. Became multi-disciplinary
    b. Remained laboratory-based
    c. Became more simple
    d. Stagnated
    e. Focused only on cause-and-effect relationships

Answer 17

a. Became multi-disciplinary

Question 18

18. The term equifinality means:
    a. People are easily influenced by social norms
    b. Groups can be best understood by studying the individuals in the group
    c. It is easier to change a group than an individual
    d. There are many ways for groups to operate successfully
    e. Groups can best be understand in the lab

Answer 18

d. There are many ways for groups to operate successfully

Question 19

19. Which of the following terms was created by the psychologist Kurt Lewin?
    a. Scientific management
    b. Hawthorne effect
    c. Equifinality
    d. Group dynamics
    e. g

Answer 19

d. Group dynamics

Question 20

20. The rise of Japan as a manufacturing power in the 1970s resulted in the creation of:
    a. Virtual teams
    b. Individualized work processes
    c. Increased organizational hierarchy
    d. T-groups
    e. Quality circles

Answer 20

e. Quality circles