4.2 Quality of Goods and Services Flashcards
What does Quality mean?
About a product being fit for purpose and working in a way that it is supposed to.
What is Quality Control?
A system for inspecting the quality of goods and services.
What is Quality Assurance?
An approach that involves the whole business focusing on quality.
What are Returns?
Goods which customers take back to the shop because of problems.
What are Recalls?
The business asks for products to be returned because of faults.
What are some reasons for providing Quality Products?
It Avoids Waste - if the products are not of good quality they might not be able to be sold and so the producer has wasted money.
It Avoids Recalls - if unsatisfactory products are made and sold they they will have to be recalled and the issues resolved at a cost to the manufacturer.
Reputation and Sales - Customers will not be happy with poor quality products and may shop elsewhere in the future.
Disrupted Production - Production may be disrupted if quality is poor from the start.
