4070 Final Flashcards
what is Effective communication
behavior that transmits meaning from one person to another so that it is mutually understood
Three forms of communication
Intrapersonal –
Interpersonal –
Organizational –
What is Intrapersonal communication
how you communicate with yourself
What is Interpersonal communication
– how you communicate with others
What is organizational communication
` how you understand the unique identity and codes of thought that may be shared by another culture, gender, group and/or organization
Examples of the below are what
Do I have an accurate view of myself?
What are the things that I react to emotionally – my “hot-buttons”?
Do I have the ability to control my emotions so that I can make good decisions?
Intrapersonal
examples below are what Do I listen to hear what the other person is trying to say regardless of how it comes out? Do I jump to conclusions? Do I take things personally? Do I look for a win-win?
Interpersonal
examples below are what This refers to the unique identity and codes shared by another: Culture Gender Group and/or Organizations
organizational
Early verbal communication while probably very ______ still held multiple implications.
basic
So what does verbal communication mean and what does it encompass?
Understanding the meaning of the words – or a general command of the language
The manner in which the words are transferred – what words we use and how they are said
How is written communication different from verbal communication?
Generally the writer wants to impart knowledge or information
Image is built by the words
What does written communication encompass
Writer develops the mood and emotion as well as an impression of characters and events
What is body language
Your general appearance, carriage, self-confidence
The way you stand or sit
If you invade others personal space
Your attention and/or demeanor when you interact with an individual or group
Downward communication
- usually comes from people in positions of authority
Upward communication
keeps those at a higher level informed about what is going on
Horizontal communication
takes place between people on the same level
Oral Channels
Face-to-face Telephone Loudspeaker Radio Other electronic media
Written Channels
Memoranda
Letter
E-mail
Active Listening Skills
Face the employee
Show that you are following the conversation with facial expressions or verbal response
Wait patiently while the employee collects their thoughts and listen to what the employee means as he talks
Avoid interruption
Listen not only to the words but what is being expressed
Perception
the way we see things
Prejudice –
or prejudging others due to false ideas about what they may wish to communicate
Noise –
a distraction or interference that disrupts the transfer of the message
One-way channel
assumption that the senders job is to convey the message and the receivers job is to hear the message with no room for feedback
Process of communication
sender-message-medium-receiver-feedback-medium
Exempt positions
typically receive higher compensation and benefits than non-exempt jobs
Non-exempt
jobs can make more money than exempt jobs by working more hours
Benefits
Forms of value, other than payment, that are provided to the employee in return for their contribution to the organization
Tangible Benefits
Those that can be measured by money
Intangible Benefits
Subjective benefits that cannot be measured in monetary terms
Less direct than tangible benefits
AKA “Soft Benefits”
Contribute to increases in quality, performance, and profit
List tangible benifits
Retirement plans Vacation Pay Holiday Pay Maternity Leave Retirement Employee stock ownership plans BonusesInsurance Health/medical Life Dental Disability Unemployment Worker’s compensation
Cost of benefits for employers is increasing
Range and options of benefits are changing rapidly to include flexible benefit plans
May be company-paid or employee-paid Company Holiday pay, vacation pay, etc. Employees Medical insurance
increasing
Base Pay
Fixed compensation paid to an employee for performing specific job responsibilities
Based on the role in the organization and the market for the expertise required to conduct that role
Examples:
Merit increase
Promotion/demotion
Time-based salary increase
Exempt jobs
Employees get a salary Salary - A fixed amount of money per time interval, usually a fixed amount per month Examples: Professional Jobs Management Jobs Other types of skilled jobs
Nonexempt jobs
Employees usually get a wage, or an amount of money per hour
Get paid over-time
Extra hours worked over 40 hours a week or on certain days of the week or on holidays
Examples:
Unskilled
Entry-level jobs
leadership
A person who shares a vision with a group of people, articulates the vision, so everyone understands it and shows the group how to make that vision come true.
Participative (democratic
Employees are included in the decision making process.
Leader maintains the final decision making authority.
Normally used when you have part of the information, and your employees have other parts.
Authoritarian (autocratic)
Authoritarian (autocratic)
Director style
Appropriate conditions to use it is when you have all the information to solve the problem, you are short on time, and your employees are well motivated.
Only to be used on rare occasions
Delegative (free reign)
Delegative (free reign)
Leader allows the employees to make the decision.
Leader is still responsible for the decisions that are made. This is used when employees are able to analyze the situation and determine what needs to be done and how to do it.
Networking
-socializing, developing contacts and maintaining relationships
supporting
Supporting - active listening, showing sympathy, providing career advice, doing things to help others advance careers
Managing conflict and team building
– encouraging and facilitating constructive conflict resolution, foster teamwork and cooperation
Motivating
– using influence techniques that appeal to emotions, values or logic to generate enthusiasm for work and commitment to objectives
