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2150 leadership > 4070 Final > Flashcards

4070 Final Flashcards

1
Q

what is Effective communication

A

behavior that transmits meaning from one person to another so that it is mutually understood

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2
Q

Three forms of communication

A

Intrapersonal –
Interpersonal –
Organizational –

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3
Q

What is Intrapersonal communication

A

how you communicate with yourself

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4
Q

What is Interpersonal communication

A

– how you communicate with others

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5
Q

What is organizational communication

A

` how you understand the unique identity and codes of thought that may be shared by another culture, gender, group and/or organization

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6
Q

Examples of the below are what

Do I have an accurate view of myself?
What are the things that I react to emotionally – my “hot-buttons”?
Do I have the ability to control my emotions so that I can make good decisions?

A

Intrapersonal

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7
Q 
examples below are what
Do I listen to hear what the other person is trying to say regardless of how it comes out? 
Do I jump to conclusions?
Do I take things personally?
Do I look for a win-win?
A

Interpersonal

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8
Q 
examples below are what 
This refers to the unique identity and codes shared by another:
Culture
Gender
Group and/or Organizations
A

organizational

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9
Q

Early verbal communication while probably very ______ still held multiple implications.

A

basic

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10
Q

So what does verbal communication mean and what does it encompass?

A

Understanding the meaning of the words – or a general command of the language
The manner in which the words are transferred – what words we use and how they are said

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11
Q

How is written communication different from verbal communication?

A

Generally the writer wants to impart knowledge or information
Image is built by the words

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12
Q

What does written communication encompass

A

Writer develops the mood and emotion as well as an impression of characters and events

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13
Q

What is body language

A

Your general appearance, carriage, self-confidence
The way you stand or sit
If you invade others personal space
Your attention and/or demeanor when you interact with an individual or group

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14
Q

Downward communication

A
  • usually comes from people in positions of authority
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15
Q

Upward communication

A

keeps those at a higher level informed about what is going on

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16
Q

Horizontal communication

A

takes place between people on the same level

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17
Q

Oral Channels

A 
Face-to-face
Telephone
Loudspeaker
Radio
Other electronic media
18
Q

Written Channels

A

Memoranda
Letter
E-mail

19
Q

Active Listening Skills

A

Face the employee
Show that you are following the conversation with facial expressions or verbal response
Wait patiently while the employee collects their thoughts and listen to what the employee means as he talks
Avoid interruption
Listen not only to the words but what is being expressed

20
Q

Perception

A

the way we see things

21
Q

Prejudice –

A

or prejudging others due to false ideas about what they may wish to communicate

22
Q

Noise –

A

a distraction or interference that disrupts the transfer of the message

23
Q

One-way channel

A

assumption that the senders job is to convey the message and the receivers job is to hear the message with no room for feedback

24
Q

Process of communication

A

sender-message-medium-receiver-feedback-medium

25
Q

Exempt positions

A

typically receive higher compensation and benefits than non-exempt jobs

26
Q

Non-exempt

A

jobs can make more money than exempt jobs by working more hours

27
Q

Benefits

A

Forms of value, other than payment, that are provided to the employee in return for their contribution to the organization

28
Q

Tangible Benefits

A

Those that can be measured by money

29
Q

Intangible Benefits

A

Subjective benefits that cannot be measured in monetary terms
Less direct than tangible benefits
AKA “Soft Benefits”
Contribute to increases in quality, performance, and profit

30
Q

List tangible benifits

A 
Retirement plans
Vacation Pay
Holiday Pay
Maternity Leave
Retirement
Employee stock ownership plans
BonusesInsurance
Health/medical
Life
Dental
Disability
Unemployment
Worker’s compensation
31
Q

Cost of benefits for employers is increasing

Range and options of benefits are changing rapidly to include flexible benefit plans

May be company-paid or employee-paid
Company 
Holiday pay, vacation pay, etc.
Employees
Medical insurance
A

increasing

32
Q

Base Pay

A

Fixed compensation paid to an employee for performing specific job responsibilities
Based on the role in the organization and the market for the expertise required to conduct that role
Examples:
Merit increase
Promotion/demotion
Time-based salary increase

33
Q

Exempt jobs

A 
Employees get a salary 
Salary - A fixed amount of money per time interval, usually a fixed amount per month
Examples:
Professional Jobs
Management Jobs
Other types of skilled jobs
34
Q

Nonexempt jobs

A

Employees usually get a wage, or an amount of money per hour
Get paid over-time
Extra hours worked over 40 hours a week or on certain days of the week or on holidays
Examples:
Unskilled
Entry-level jobs

35
Q

leadership

A

A person who shares a vision with a group of people, articulates the vision, so everyone understands it and shows the group how to make that vision come true.

36
Q

Participative (democratic

A

Employees are included in the decision making process.
Leader maintains the final decision making authority.
Normally used when you have part of the information, and your employees have other parts.

37
Q

Authoritarian (autocratic)

A

Authoritarian (autocratic)
Director style
Appropriate conditions to use it is when you have all the information to solve the problem, you are short on time, and your employees are well motivated.
Only to be used on rare occasions

38
Q

Delegative (free reign)

A

Delegative (free reign)
Leader allows the employees to make the decision.
Leader is still responsible for the decisions that are made. This is used when employees are able to analyze the situation and determine what needs to be done and how to do it.

39
Q

Networking

A

-socializing, developing contacts and maintaining relationships

40
Q

supporting

A

Supporting - active listening, showing sympathy, providing career advice, doing things to help others advance careers

41
Q

Managing conflict and team building

A

– encouraging and facilitating constructive conflict resolution, foster teamwork and cooperation

42
Q

Motivating

A

– using influence techniques that appeal to emotions, values or logic to generate enthusiasm for work and commitment to objectives

2150 leadership (1 decks)

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