4.0 purpose and components of the ITIL SVS

Question 1

The ________ describes how all the components and activities of the organization work together as a system to enable value creation. Each organization’s SVS has interfaces with other organizations, forming an ecosystem that can in turn facilitate value for those organizations, their customers, and other stakeholders.

Answer 1

ITIL service value system

Question 2

Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

Answer 2

Guiding principles

Question 3

The means by which an organization is directed and controlled.

Answer 3

Governance

Question 4

A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization.

Answer 4

Service value chain

Question 5

Sets of organizational resources designed for performing work or accomplishing an objective.

Answer 5

Practices

Question 6

A recurring organizational activity performed at all levels to ensure that an organization’s performance continually meets stakeholders’ expectations. ITIL 4 supports continual improvement with the ITIL continual improvement model.

Answer 6

Continual improvement